Inside Sales

• Obtains orders through email and telephone calls, verifies and enters items, transfers orders to fulfillment, explains stock-outs and expected delivery dates.
• Increases orders by suggesting related items, explaining features, and checks customer’s buying history.
• Owns, qualifies and develops opportunities passed from marketing, outside sales, and national accounts.
• Identifies ways for continuous improvement of processes.
• Prepares, generates, and follows up on verbal or written quotations to secure orders, or determine reason for loss of order.
• Reviews open customer order reports and takes action on open items, including those items that may be at risk in meeting customer’s promised delivery date.
• Maintains distribution system backorder report, associated customer expediting report and notices, and customer notification.
• Reports industry trends, competitive pricing and customer feedback to management.

Inside Sales Representative

• Manage company-provided leads while identifying cross-sell and upsell opportunities to drive business growth.
• Generate referrals and cultivate long-term client relationships through centers of influence and strategic referral partnerships.
• Present insurance proposals in a professional and consultative manner, reviewing coverages in detail to ensure client understanding and confidence in recommended solutions.
• Communicates effectively and professionally with clients, prospects, insurance company partners, and internal service team members through phone, email, and virtual meetings.
• Finalizes sales by collecting required documentation, applications, and signatures while ensuring a seamless transition to the service team.
• Builds trust quickly with prospective clients by identifying needs, overcoming objections, and providing tailored insurance solutions.
• Maintains strong follow-up discipline and pipeline management to maximize conversion opportunities and client retention.
• Prepares recommendations and coverage solutions for prospective accounts while adhering to agency policies and carrier underwriting guidelines.
• Maintains a high level of accuracy, organization, and attention to detail in all client and carrier interactions to minimize errors and omissions exposure.
• Maintains current knowledge of insurance products, industry trends, and underwriting guidelines for carrier partners represented by the firm.
• Represents the firm professionally within the community and in all interactions with clients and insurance company partners.
• Identifies opportunities to improve workflow, processes, and overall business performance while contributing positively to team culture.
• Meets or exceeds monthly new business production goals and performance expectations.

Inside Sales Advisor – Personal Lines

• Leads and supports a high-performing inside sales team
• Acts as an escalation point for customer issues
• Drives process improvements and operational efficiency
• Collaborates cross-functionally with sales, customer operations, and external stakeholders
• Prepares daily, weekly, monthly, and quarterly reports
• Manages daily call and task productivity
• Provides coaching and feedback in accordance with goals
• Manages Inside Sales Access quality program and conducts quality audits
• Handles complex customer complaints and inquiries
• Reviews financial targets with leadership

Access Supervisor, Inside Sales

• A Technical Inside Sales Specialist plays a fundamental role in achieving our ambitious revenue growth objectives.
• You must be comfortable multitasking and interacting directly with ABB Customers.
• You will build relationships internally with the Operations Teams, Commercial Proposal Managers, Sales Managers and Administrators.
• You will also rely on and work with Channel Partners and Manufacturers’ Representatives.
• You should be comfortable being the key point of contact for many customers that have immediate urgent needs.
• A certain level of technical knowledge of electrical products and services will be expected.
• An ability to learn processes quickly and think creatively will be necessary to add value to customers.
• Generating service sales leads and developing new market opportunities by utilizing market trend information and through identifying and exploring potential new service portfolios.
• Acting as a marketer/salesperson of ABB’s service products and solutions during marketing activities (campaigns, trade fairs, exhibitions, conferences, customer meetings).

Technical Inside Sales Specialist

• Manage company-provided leads while identifying cross-sell and upsell opportunities to drive business growth.
• Generate referrals and cultivate long-term client relationships through centers of influence and strategic referral partnerships.
• Present insurance proposals in a professional and consultative manner, reviewing coverages in detail to ensure client understanding and confidence in recommended solutions.
• Communicates effectively and professionally with clients, prospects, insurance company partners, and internal service team members through phone, email, and virtual meetings.
• Finalizes sales by collecting required documentation, applications, and signatures while ensuring a seamless transition to the service team.
• Builds trust quickly with prospective clients by identifying needs, overcoming objections, and providing tailored insurance solutions.
• Maintains strong follow-up discipline and pipeline management to maximize conversion opportunities and client retention.
• Prepares recommendations and coverage solutions for prospective accounts while adhering to agency policies and carrier underwriting guidelines.
• Maintains a high level of accuracy, organization, and attention to detail in all client and carrier interactions to minimize errors and omissions exposure.
• Maintains current knowledge of insurance products, industry trends, and underwriting guidelines for carrier partners represented by the firm.
• Represents the firm professionally within the community and in all interactions with clients and insurance company partners.
• Identifies opportunities to improve workflow, processes, and overall business performance while contributing positively to team culture.
• Meets or exceeds monthly new business production goals and performance expectations.
• Performs additional duties and responsibilities as assigned by leadership.

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Inside Sales Representative

Inside Sales Advisor – Personal Lines

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Technical Inside Sales Specialist

Advisor – Inside Sales, Personal Lines