Implementation Specialist

• Review current workflows and project management processes.
• Facilitate stakeholder workshops.
• Recommend best-practice agency workflows and system architecture.
• Design and configure ClickUp spaces, folders, lists, templates, statuses, and custom fields.
• Build end-to-end workflows for client onboarding, briefing and intake processes, marketing campaign delivery, creative and content production, recurring and retainer work, internal projects.
• Implement project tracking and delivery processes.
• Configure workload and resource management.
• Improve visibility of project status, priorities, and team capacity.
• Set up timesheets and time-tracking processes.
• Create dashboards and reporting for project status, team workload, capacity planning, time utilisation, delivery performance.
• Build automations to reduce manual administration.
• Document processes and system architecture.
• Deliver training and handover sessions to ensure team adoption.

ClickUP Implementation Specialist

• Build client sites per specifications on their newly signed contracts
• Own the communication process to new clients in self service implementation tracks
• Track self service implementation progress for new customers
• Lead intake calls when clients are having issues with self-service materials
• Research answers or bring in other team members to solve issues
• Provide task-based support to the implementation team.
• Ensure client satisfaction and product/service adoption.
• Establish relationships and ensure open communication channels across multiple functions.
• Lead by example, displaying a positive, service-first attitude to internal/external clients.

Onboarding and Implementation Specialist

• Provisioning of IP based services and ad hoc on-site support to PCCW Global client base
• Collaborate with Presales team to understand the Customers business needs and design infrastructure solutions that align with their goals
• Assist customers in the implementation and deployment of infrastructure platforms
• Work closely with cross-functional teams, including sales, product management, and development, to ensure customer requirements are met
• Carry out effective & quality customer service provision on all International IP services, including Layer2 VPN, Layer3 MPLS, Global Internet Access, SDWAN, Managed Router/Firewall Services
• Manage and coordinate with Project Manager the implementing of customized IP Solution Project in configuration and other technical aspect to our customers
• Work with the core engineering team to resolve higher level problems and implement solutions per request
• Participate in provisioning and support of additional products as needed, including NNI/Cloud NNI

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ClickUP Implementation Specialist

Onboarding and Implementation Specialist

IP Provisioning Customer Engineer