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PCCW

Senior IP Customer Engineer

PCCW

Senior IP Customer Engineer providing Level2 operations support for IP based services. Collaborating with global teams and participating in Migrations while being on-call 24/7.

Posted 7/24/2026full-timeManila • 🇵🇭 PhilippinesSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong expertise in IP technologies, including IP/IPv6/BGP/MPLS/IPSec SDWAN, and possesses a solid foundation in Cloud Technologies. Capable of providing effective Level 2 support and collaborating with global teams to resolve complex technical issues.

Highest-signal resume keywords
IP/IPv6/BGP/MPLS/IPSec SDWANCCNP/CCIE CertificationCisco IOS-XR/JunOSIperfLinux

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Level 2 Operations SupportTechnical SupportNetwork TechnologyCloud TechnologiesLayer 1 Troubleshooting
Soft Skills
Customer ServiceWritten CommunicationVerbal Communication
Tools & Technologies
Cisco IOS-XRJunOSIperfLinux
Certifications & Qualifications
CCNPCCIEJuniper Certification
Industry Keywords
IP ServicesNOC SupportGlobal Team CollaborationMigrations

Tech Stack

Tools & technologies
CloudiOSLinux

About the role

Key responsibilities & impact
  • Provide Level2 operations support of IP based services
  • Carry out effective & quality customer service on all International IP services
  • Resolve customer issues by providing technical support
  • Provide 2nd level support to the NOCs
  • Work with the core engineering team to resolve higher level problems
  • Participate in Migrations and support of additional products as needed
  • Provide support within a global team to ensure proper handover of tasks

Requirements

What you’ll need
  • Strong knowledge in IP/IPv6/BGP/MPLS/IPSec SDWAN, Network Technology coupled with Cloud Technologies
  • At least Five (5) Years of relevant working experience
  • At least CCNP/CCIE level of experience or knowledge
  • Certification in Juniper is an added advantage
  • Know the following Technology/tools/OS an added advantage: Iperf, Cisco IOS-XR/JunOS, Linux, Layer 1 Troubleshooting tools
  • Good written and verbal communication
  • Amenable to working shifting schedules

Benefits

Comp & perks
  • 24/7 on-call support
  • Ad hoc activities assigned by management