Implementation Specialist

• Deploy the stack: Install, configure, and validate EDR agents across Windows, Linux, and macOS endpoints, ensuring healthy coverage and reporting.
• Build the pipeline: Stand up SIEM ingestion, deploying sensors, onboarding log sources, configuring parsers and connectors, and confirming data is flowing cleanly into detection.
• Integrate M365: Connect Microsoft 365 / Entra ID tenants, configuring audit logging, Defender integrations, and conditional access telemetry for monitoring.
• Plant the traps: Deploy deception decoys and honeytokens to expand detection coverage across customer environments.
• Scan for risk: Configure and schedule vulnerability scanners, validate authenticated scanning, and confirm results are reporting accurately.
• Tune and validate: Test each deployment end to end, troubleshoot agent and connectivity issues, and confirm telemetry is reaching our SOC.
• Document the work: Maintain clear configuration records, and onboarding notes so deployments are repeatable and supportable.
• Collaborate across teams: Partner with Pre-Sales, Product, SOC, and Customer Success to deliver tailored, high-quality deployments.
• Guide the customer: Run kickoff and onboarding sessions, set clear expectations, and serve as a technical point of contact through go-live.
• Hand off with care: Support a smooth transition to SOC monitoring, post-deployment support, and feed lessons learned back into our process

Implementation Engineer

• - Maintain strong accountability across 15–20 concurrent implementations, ensuring deadlines are met and blockers are addressed with urgency
• - Own the project management of implementation from kickoff through go-live, tracking milestones, managing risks, and keeping everyone aligned
• - Lead internal and external discovery to understand customer needs and design tailored implementation plans
• - Scope and shepherd HRIS integrations, including reading API docs, mapping data, and reducing engineering dependency where you can
• - Coordinate internal teams across integrations, product, and support to ensure timely delivery and clear communication
• - Act as a trusted advisor to enterprise customers, offering strategic workflow guidance and product best practices
• - Ensure a smooth handover to our Customer Success team post-implementation, while staying involved through early adoption to support long-term success
• - Develop and deliver scalable customer training: live sessions, train-the-trainer programs, and asynchronous enablement materials
• **Tech stack:** Arrows, HubSpot, ClickUp, Slack, Intercom, Linear, Guru

Enterprise Implementation Manager

• Maintain strong accountability across 15–20 concurrent implementations, ensuring deadlines are met and blockers are addressed with urgency
• Own the project management of implementation from kickoff through go-live, tracking milestones, managing risks, and keeping everyone aligned
• Lead internal and external discovery to understand customer needs and design tailored implementation plans
• Scope and shepherd HRIS integrations, including reading API docs, mapping data, and reducing engineering dependency where you can
• Coordinate internal teams across integrations, product, and support to ensure timely delivery and clear communication
• Act as a trusted advisor to enterprise customers, offering strategic workflow guidance and product best practices
• Ensure a smooth handover to our Customer Success team post-implementation, while staying involved through early adoption to support long-term success
• Develop and deliver scalable customer training: live sessions, train-the-trainer programs, and asynchronous enablement materials

Implementation Manager

• Project manage new captive business implementations and certain renewal functions
• Lead the implementation process for new captive insurance entities
• Understand the regulatory requirements for timely submissions
• Operate as the lead point of contact for client questions

Captive Implementation Manager

• Develop deep expertise in Snapsheet’s SaaS products to guide customers through implementations
• Lead end-to-end implementations for global insurance carriers
• Act as the primary project manager and day-to-day client contact, ensuring timely and high-quality launches
• Use a consultative approach to identify customer pain points, goals, and optimal platform configurations
• Create and manage implementation plans, including onboarding, training, integrations, and launch milestones
• Lead integration and configuration discussions with technical support as needed
• Identify opportunities for automation, engagement, and post-launch optimization using customer metrics
• Partner with training and Customer Success teams to drive adoption and ensure a smooth transition
• Drive proactive communication with customers and internal stakeholders
• Gather and translate customer feedback into product and enhancement recommendations
• Leverage competitive insights and best practices to improve client outcomes and grow the business

Strategy and Implementation Manager

• Be on the front-lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform
• Manage the deployment of Samsara technology to large-scale US Public Sector customers, enabling customers to achieve quick time to value in their investment
• Create launch plans and a roadmap to increase product usage
• Track implementation progress, participation, product adoption, and account health
• Run training sessions, demonstrate Samsara’s technology, and work through challenges with executives and day-to-day users of the system across numerous use cases
• Juggle multiple customer engagements in parallel and work cross-functionally to deliver an exceptional experience for our customers
• Deeply understand the Samsara platform’s capabilities and explain them to customers of all types
• Champion, role model, and embed Samsara’s cultural principles as we scale globally and across new offices

Enterprise Implementation Consultant – Public Sector

• Redesign the Onboarding Model (Primary Focus)
• Lead & Evolve the Implementation Team
• Build a Scalable Enablement Engine
• Create Training Content That Replaces Live Training
• Leverage AI & Automation
• Optimize for Efficiency & Outcomes
• Cross-Functional Partnership

Customer Enablement & Implementation Manager

• Serve as the primary compliance partner for mortgage product teams on implementation and support questions
• Translate regulatory and investor requirements into clear business logic
• Conduct pre-launch testing of system rules and workflow configurations
• Perform post-launch validation and control testing
• Analyze production data, control testing results, complaints, and audit findings
• Recommend and help implement remediation plans
• Build cross-functional partnerships with Product, Engineering, Operations, and Legal
• Leverage data analytics, automation, and AI-enabled tools to scale compliance oversight

Senior Compliance Analyst, Product Implementation & Support

• Own the ongoing success, value realization, and risk management of Samsara’s Mid-Market Scale customer segment, consistently meeting or exceeding KPIs.
• Define and execute scalable, long-term customer success strategies, including standardized playbooks for onboarding, adoption, expansion, and renewal.
• Lead and support the CSM team through critical customer engagements
• Champion, role model, and embed Samsara’s cultural principles as we scale globally and across new offices
• Hire, develop and lead an inclusive, engaged, and high-performing team

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