Implementation Specialist

• Drive the customer’s BrowserStack technical product evaluation end to end.
• Coordinate actively with customer stakeholders like the customer's Dev, QA, Network, Security, Business teams etc., to resolve technical product queries or technical roadblocks.
• Lead Customer Engineering activities including technical discovery, RFP responses, product value proposition, architectural guidance, L3 technical support escalations and ongoing customer relationships
• Devise technical approaches/solutions to enable customers to achieve success with BrowserStack.
• Work with cross functional product & engineering teams, learn & develop on testing domain technologies among others as per the customer needs.
• Design and lead comprehensive technical sessions and workshops for customers
• Work as a bridge between Customer and Product & Engineering teams, capture technical product requirements and feedback from customers and relay it to product with relevant market insights to enhance product.

SDE - Customer Engineering, Automation Testing - Selenium, Pre-sales & Post-sales

• Deliver, configure, and deploy contact centre and enterprise telephony solutions, including SIP-based voice architecture, PBX, IVR, and CCaaS platforms, across customer environments
• Design, test, and implement scalable and secure voice solutions, translating customer requirements into low-level designs and production-ready deployments
• Own implementation workstreams across multiple projects, coordinating with internal teams and customers through build, test, and user acceptance phases
• Provide advanced troubleshooting and incident support for production voice platforms, including root cause analysis and remediation of SIP and media-related issues
• Act as a subject-matter expert on SIP servers, SIP trunking, telco interconnects, and carrier connectivity within customer and internal platforms
• Configure and support integrations between contact centre platforms and enterprise systems such as CRM, identity services (SSO/AD), and related tooling, primarily at a system and configuration level
• Support and troubleshoot browser-based communication use cases, including WebRTC signalling, media flow, and real-time voice delivery
• Read, understand, and reason about scripts and automation used by engineering teams to support delivery, troubleshooting, and operational efficiency
• Work closely with other Services Engineers, platform engineers, and AI teams to enable end-to-end delivery, including routing and managing audio streams for AI-driven use cases
• Stay current with evolving voice, CCaaS, and WebRTC technologies, proactively learning and applying new approaches to improve delivery speed and quality

Voice & CCaaS Services Engineer – Delivery & Implementation

• Contribute in end-to-end Kyriba implementation projects - project scoping, planning, design, configuration, testing and go-live.
• Provide support to clients during the implementation, understanding their treasury management requirements, advising on best practices, and ensuring solutions provided align with their needs and objectives.
• Being part of cross-functional teams, including technical, functional, and clients' resources, to ensure smooth and timely execution of project deliverables.
• Updating stakeholders on project status, timelines, risks, and deliverables, ensuring transparency and proactive issue management.
• Advising clients surrounding their treasury technology solutions. This could include re-defining current technology practises, vendor selection and implementation of treasury technology solutions.
• Identifying new business/project opportunities both locally and internationally.
• Playing a part in commercial activities such as presentations, RFP’s, events and networking.
• Managing treasury advisory projects from start to finish, ensuring that deliverables are submitted to clients at a high quality, on a timely basis and in line with the agreed engagement terms.

Senior Consultant – Kyriba Implementation

• Manage the end-to-end deployment of the solution (across all modules, functionalities, and integration points, and people/change management topics in scope), manage the roadmap, and report into the global steering committee.
• Build trustworthy relationships to effectively communicate and work with customer/internal teams/stakeholders.
• Oversee global/regional TE policy or template development if multi-country deployment and in program scope.
• Drive the requirement gathering and documentation.
• Evaluate complex customer business requirements gathered by the Implementation Consultants following FinTrans proved and consistent methodology.
• Manage the development and review functional documentation, such as TE policies and process documentation, CDW (conceptual design), and technicalintegration design.
• Independently drive the product configuration according to customer business requirements while considering functional and technical dependencies.
• Gathering of detailed integration related requirements/inputs from the FinTrans
• team customer and translate customer requirements into application design (according to customer needs and the respective scope of implementation).
• Act hands-on in complex technical configurations of and conduct functional reviews of configurations completed by Implementation/Functional Consultants.
• Manage UAT related test result evaluation and bug-fixing.
• Manage and maintain cut-over plan (business and technical) Deliver on SLA and commitments under time and budget pressure, incl. updating project tracking systems and fulfilling administrative responsibilities.
• Desired personal profile: analytical, inquisitive, service & team-oriented, friendly demeanour, early adopter.

Implementation Success Manager

• Lead end-to-end solution design and implementation for UKG Timekeeping (UKG Ready / UKG Pro WFM)
• Translate business requirements into scalable and compliant workforce management solutions
• Provide best-practice guidance on Timekeeping, Scheduling, Labor compliance, Attendance policies
• Lead full lifecycle implementation activities including Discovery and requirements gathering, Solution design and configuration, SIT/UAT testing, deployment and hypercare support
• Review and approve Pay rules, Work rules, Accrual configurations, Attendance policies and compliance configurations
• Conduct workshops with HR, Payroll, IT, and business stakeholders
• Act as the primary functional lead for client engagements
• Manage project timelines, risks, escalations, and stakeholder expectations
• Oversee integrations with Payroll, HRIS, and third-party systems
• Collaborate with technical teams on API integrations, Middleware solutions and SFTP/file-based integrations
• Support data migration, validation, reconciliation, and go-live readiness activities
• Ensure compliance with labor laws, organizational policies, and audit standards
• Drive issue resolution, risk mitigation, and continuous improvement initiatives
• Prepare and maintain high-quality configuration documents, design artifacts, and governance documentation
• Ensure successful go-live with minimal defects and strong stakeholder satisfaction

Staff Engineer – Timekeeping Implementation

• Project manage the implementation of Product-driven change events, including prospectus updates, share class launches and fund liquidations
• Become a subject matter expert on Franklin Templeton’s cross-border product offering
• Builds relationships, garners support and resources, and collaborates with business partners such as Legal, Compliance, Franklin Templeton Services, Marketing, Global Shareholder Services, Franklin Templeton Technologies and other departments to sponsor and drive the implementation of product and client initiatives
• Assisting in putting together process documentation to aid the smooth and consistent running of projects within the department
• Research tasks as projects or regulatory requirements come to market
• Identify and contribute to department-specific continuous improvement initiatives
• Assistance in fund launch projects as required with a view of owning fund launch projects in the future
• Supporting more senior team members with administration tasks
• Assisting on large scale projects by helping document the requirements, track actions and reach out to various departments to source information and feedback
• Helping respond to queries received from the business by acting as a subject matter expert for Global Product Development & Implementation related information

Product Development – Implementation Manager

• Lead a team of high-performing implementation consultants
• Manage the end-to-end implementation process
• Oversee multiple concurrent implementation projects
• Serve as the primary point of contact for clients during implementation
• Define and maintain regional implementation strategies
• Develop and implement best practices, methodologies, and tools
• Work closely with sales, product, and customer success teams
• Identify potential risks in the implementation process
• Track and report on key performance indicators (KPIs) related to implementation projects and team performance

Senior Implementation Manager

• Help us bring innovation to financial institutions across the globe.
• You’ll have meaningful and relevant work experiences, with opportunities to learn and make a real contribution.
• We are dedicated to solving the challenges our customers face through continuous innovation and a commitment to setting the highest standard in self-service banking.

Customer Engineer, I

• Owner of customer incidents as assigned
• Make minor repairs and replace components on Tier I equipment such as PCs, workstations, peripherals, and printers
• Assist in site preparation including installation of cable, staging of equipment, and minor testing
• Perform required modular swaps and unit replacements or preventative maintenance services
• Respond to all customer concerns or problems and ensure resolution to customer satisfaction

Customer Engineer

• Performs customer facing onboarding activities, including but not limited to customer discovery, desired outcome creation, success planning and in-depth platform training.
• Performs back-office onboarding activities, including but not limited to new account activations, platform configuration, keyword/search entry and refinement.
• Executes against key onboarding KPIs, including key milestone achievement, response time, time to value, and customer satisfaction.
• Ability to articulate customer desired outcomes and convert into Cision Customer Success deliverables.
• Continually learning & developing knowledge of all Cision platforms demonstrating credibility to successfully onboard customers.
• Works in highly consultative manner with customers to determine and understand their needs and goals to provide tailored guidance in successful adoption of Cision platform.
• Engages customers regularly throughout the onboarding period to address customer questions and concerns, ensuring a world class onboarding experience.
• Works cross-functionally with all customer facing roles to ensure a smooth and successful transition from sales to onboarding to customer success.

Implementation Specialist jobs in India

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