Implementation Consultant

Cision France

Onboarding & Implementation Consultant responsible for customer satisfaction and platform training at Cision. Engaging customers to provide tailored guidance for successful adoption of Cision platform.

Posted 5/30/2026full-timeRemote • 🇮🇳 IndiaMid-LevelSenior💰 ₹753,950 - ₹931,350 per monthWebsite

About the role

Key responsibilities & impact

Performs customer facing onboarding activities, including but not limited to customer discovery, desired outcome creation, success planning and in-depth platform training.
Performs back-office onboarding activities, including but not limited to new account activations, platform configuration, keyword/search entry and refinement.
Executes against key onboarding KPIs, including key milestone achievement, response time, time to value, and customer satisfaction.
Ability to articulate customer desired outcomes and convert into Cision Customer Success deliverables.
Continually learning & developing knowledge of all Cision platforms demonstrating credibility to successfully onboard customers.
Works in highly consultative manner with customers to determine and understand their needs and goals to provide tailored guidance in successful adoption of Cision platform.
Engages customers regularly throughout the onboarding period to address customer questions and concerns, ensuring a world class onboarding experience.
Works cross-functionally with all customer facing roles to ensure a smooth and successful transition from sales to onboarding to customer success.

Requirements

What you’ll need

A Graduate degree is preferred.
Excellent English language skills, written and verbal. Additional languages are an advantage.
Working knowledge of MS Office Suite including Word, Excel, PowerPoint is required.
Proven experience in a customer-facing role demonstrating ability to manage multiple projects to a deadline.
Ability to collaborate with internal partners whilst coordinating key customer deliverables ensuring world class customer experience.
Understands how to demonstrate the use & adoption of Cision software and services to achieve customer's outcomes and goals.
Advanced listening and verbal communication skills to understand customer's needs, and ability to respond clearly and concisely both verbally & written.
Experience working within global newswire or media distribution organization is favorable.
Experience working within customer/public relations or communication is favorable.
Experience with Salesforce and/or Customer Success software is desired.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Cision France Website LinkedIn All Job Openings 1001 - 5000 employees Founded 1867 🤝 B2B 📱 Media B2B
Media
Marketing Cision France is a leading communications firm that specializes in public relations, media monitoring, and digital marketing solutions. They support over 50,000 communicators in enhancing brand visibility and influence within the media landscape by providing actionable insights and reliable information. Their comprehensive services include media database management, press release distribution, media intelligence, and analytics to help organizations effectively reach their audiences and assess the impact of their communication strategies. Implementation Consultant Job not on LinkedIn 🔥 2 hours ago 🇮🇳 India – Remote 💵 ₹754k - ₹931.4k / month ⏰ Full Time 🟡 Mid-level 🟠 Senior 🛠️ Implementation Specialist Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Performs customer facing onboarding activities, including but not limited to customer discovery, desired outcome creation, success planning and in-depth platform training.
Performs back-office onboarding activities, including but not limited to new account activations, platform configuration, keyword/search entry and refinement.
Executes against key onboarding KPIs, including key milestone achievement, response time, time to value, and customer satisfaction.
Ability to articulate customer desired outcomes and convert into Cision Customer Success deliverables.
Continually learning & developing knowledge of all Cision platforms demonstrating credibility to successfully onboard customers.
Works in highly consultative manner with customers to determine and understand their needs and goals to provide tailored guidance in successful adoption of Cision platform.
Engages customers regularly throughout the onboarding period to address customer questions and concerns, ensuring a world class onboarding experience.
Works cross-functionally with all customer facing roles to ensure a smooth and successful transition from sales to onboarding to customer success. 🎯 Requirements
A Graduate degree is preferred.
Excellent English language skills, written and verbal. Additional languages are an advantage.
Working knowledge of MS Office Suite including Word, Excel, PowerPoint is required.
Proven experience in a customer-facing role demonstrating ability to manage multiple projects to a deadline.
Ability to collaborate with internal partners whilst coordinating key customer deliverables ensuring world class customer experience.
Understands how to demonstrate the use & adoption of Cision software and services to achieve customer's outcomes and goals.
Advanced listening and verbal communication skills to understand customer's needs, and ability to respond clearly and concisely both verbally & written.
Experience working within global newswire or media distribution organization is favorable.
Experience working within customer/public relations or communication is favorable.
Experience with Salesforce and/or Customer Success software is desired. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Customer Engineer – I 🔥 15 hours ago NCR Atleos 10,000+ employees 🏦 Banking 💳 Fintech 🏢 Enterprise Website LinkedIn All Job Openings Customer Engineer (I) optimizing branch operations and enhancing self-service banking technologies for NCR Atleos. Collaborating with teams to improve operational efficiency globally. 🇮🇳 India – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 🛠️ Implementation Specialist Implementation Manager 🕒 May 22 Level AI 51 - 200 🤖 Artificial Intelligence ☁️ SaaS 🏢 Enterprise Website LinkedIn All Job Openings Implementation Manager leading client onboarding and configurations for Level AI's customer support solutions. Collaborating with internal teams to enhance customer experience through AI innovations. 🇮🇳 India – Remote 💰 $20M Series B on 2022-03 ⏰ Full Time 🟡 Mid-level 🟠 Senior 🛠️ Implementation Specialist Project Manager 🕒 May 21 PayAll 51 - 200 💳 Fintech ☁️ SaaS Website LinkedIn All Job Openings Project/Implementation Manager leading payment product development and client implementations in a fintech startup focused on India and APAC payments. 🇮🇳 India – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 🛠️ Implementation Specialist Senior Customer Engineer 🕒 April 16 FourKites, Inc. 501 - 1000 🚗 Transport 🏢 Enterprise ☁️ SaaS Website LinkedIn All Job Openings Senior Customer Engineer at FourKites managing customer integrations and AI workflows. Leading complex projects and mentoring team members while tackling global supply chain challenges. 🇮🇳 India – Remote ⏰ Full Time 🟠 Senior 🛠️ Implementation Specialist Implementation Manager 🕒 April 8 Zanders 201 - 500 Website LinkedIn All Job Openings Kyriba Implementation Manager at Zanders supporting treasury technology projects in a remote capacity. Involves project management, client interaction, and cross-functional team collaboration. 🇮🇳 India – Remote ⏰ Full Time 🟠 Senior 🔴 Lead 🛠️ Implementation Specialist View More Implementation Specialist Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer onboardingplatform configurationkeyword entryproject managementcustomer success deliverablesCision softwarecustomer satisfaction metricsKPI executiondata analysisconsultative selling

Soft Skills

excellent communicationcollaborationactive listeningcustomer engagementproblem-solvingadaptabilitytime managementinterpersonal skillstailored guidanceconsultative approach

Certifications

Graduate degree