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Customer Engineer
NCR AtleosCustomer Engineer at NCR Atleos responsible for resolving customer incidents and equipment maintenance. Focused on Tier I support for PCs, workstations, and electronic devices.
About the role
Key responsibilities & impact- Owner of customer incidents as assigned
- Make minor repairs and replace components on Tier I equipment such as PCs, workstations, peripherals, and printers
- Assist in site preparation including installation of cable, staging of equipment, and minor testing
- Perform required modular swaps and unit replacements or preventative maintenance services
- Respond to all customer concerns or problems and ensure resolution to customer satisfaction
Requirements
What you’ll need- College degree or certificate in electronics or computer technology preferred
- One year of College level courses, equivalent military training, or training in electronics or computer technology
- One year of electronics or computer training at a recognized trade school
- A+ Certification preferred
- Job-related experience in electronic or electromechanical devices preferred, but not required
- Previous experience as an electronics bench or rework technician
Benefits
Comp & perks- Health insurance
- Paid time off
- Professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
minor repairscomponent replacementsite preparationcable installationequipment stagingmodular swapsunit replacementspreventative maintenanceelectronics trainingelectromechanical devices
Soft Skills
customer serviceproblem resolutioncommunication
Certifications
A+ Certification