Implementation Specialist

• Drive the deployment and adoption of advanced manufacturing and Industry 4.0 solutions that improve operational performance, product quality, and productivity across complex manufacturing environments.
• Lead cross-functional implementation efforts spanning MES, automation, OT/IT integration, and manufacturing data systems while developing scalable processes, best practices, and high-performing teams.
• Partner with customers, operations, engineering, and product stakeholders to deliver successful digital manufacturing transformations and maximize value from operational data.
• Report directly to leadership and work out of the Northford, CT location on a hybrid work schedule.

Senior Advanced Manufacturing Engineer – Digital Manufacturing Implementation

• Accountable for end-to-end client onboarding for Life, Absence, and Disability Solutions, ensuring quality execution and timely delivery
• Establishes and sustains strong relationships with customers, brokers, and key partners
• Partners with executive leadership to anticipate demand and priorities
• Leads the development and enforcement of implementation strategies, standards, and best practices
• Drives innovation in implementation management, leveraging technology
• Promotes a high standard of customer experience
• Build and develop a high-performing team

AVP, Client Implementation

• Translates AI strategy into scalable engineering execution—ensuring AI systems are safe, observable, cost-effective, compliant, and aligned with product and business outcomes.
• Architect and govern AI/ML system designs including multi-agent flows, complex orchestrations, RAG, classical ML services and hybrid architectures.
• Productionize AI/ML solutions into stable, low-latency, compliant, scalable applications.
• Build, lead, and develop a multi-team AI/ML engineering organization—including managers and senior engineers—setting technical standards and a culture of rigorous, maintainable delivery.
• Drive organization-wide alignment by influencing senior executives, peer engineering leaders, and product leaders; resolve prioritization conflicts and clarify accountability boundaries.
• AI/ML Lifecycle Ownership: Spearhead the AI/ML Software Development Life Cycle (SDLC) balancing rapid experimentation with scalable, production-grade engineering standards.
• Establish robust practices for versioning, deployment, CI/CD pipelines, logging, and automated rollback strategies.
• Build and operate observability, monitoring, and alerting systems to track model drift, latency, throughput, and cloud computing cost governance.

VP, Implementation Engineer – EST Hours

• Assist in the management of the Pharmacy Client Services Operations organization with implementation and service of new and renewing clients
• Responsible for delivering the overall client implementation strategy for each assigned client while aligning with the Cigna Pharmacy Management strategy and Client Services Operations goals
• Manage client installation and executes the client specific claims processing strategy to ensure consistent and effective products and services
• Partner with Sales and Enterprise Operations with rules of engagement when presenting client operational strategy
• Ensure client retention through supporting the client relationship and effectively managing customer issues and meeting their expectations
• Create solutions and improves processes to support the Sales team as they address client issues, risk points and client requirements
• Clarify client intent regarding benefit plan design, account structure, reporting and communications
• Gather, translate, and input client requirements into Cigna operating systems
• Serve as Subject Matter Expert for (RFP) Response for Proposals
• Produce implementation metrics, such as effective date implementation, client implementation survey scores, 100% referenceable clients, and reduction of implementation set-up reliability tickets
• Adhere to Client Enterprise Operations policies and procedures to ensure optimal productivity as well as ensure client and customer-centricity

Pharmacy Implementation Manager – Client Account Support Advisor

• Execute and oversee the technical implementation of retention marketing programs across client accounts
• Transform strategy into execution by building and maintaining email, SMS, segmentation, automation, and onsite conversion experiences
• Support account audits, onboarding projects, and technical account setup
• Lead migrations from platforms such as Attentive, Mailchimp, and others
• Perform technical QA across campaigns, flows, segments, forms, and integrations

Senior Implementation Specialist

• Own the end-to-end project plan for each assigned deployment, from kickoff through go-live and handoff — milestones, dependencies, owners, dates.
• Run a disciplined cadence of customer-facing and internal meetings: kickoff, weekly status, executive steering, internal pod sync, go-live readiness, and handoff.
• Track and report key metrics, status, risks, and decisions in a clear, consistent format that scales across customers and is visible to leadership.
• Manage scope and change actively — document requests, assess impact (timeline, cost, technical), and secure approval before work begins.
• Deliver “silent go-lives” as the standard – minimal escalations, no rollbacks attributable to project management or coordination failures.
• Serve as the primary day-to-day point of contact for the customer’s program team — PMO, IT operations, brand, and property-level stakeholders.
• Set and manage customer expectations clearly; communicate constraints, trade-offs, and decisions in a way that builds trust rather than friction.
• Navigate complex, multi-stakeholder enterprise environments with composure and clarity.

Senior Implementation Manager

• Be on the front-lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform.
• Manage the deployment of Samsara technology to large-scale US Public Sector customers.
• Create launch plans and a roadmap to increase product usage.
• Track implementation progress, participation, product adoption, and account health.
• Run training sessions, demonstrate Samsara’s technology, and work through challenges with customers.
• Juggle multiple customer engagements in parallel and work cross-functionally.

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