IT Support

• Assists with the maintenance of a comprehensive GLS Audit Universe and Risk Assessment
• Assist with the development and completion of the Audit Plan
• Work collaboratively with management to identify risks and concerns within each area to develop audit procedures and testing that are aligned with those risks and concerns
• Execute testing procedures to evaluate the adequacy and effectiveness of internal controls
• Report audit results and recommendations to management over the course of the audit and during exit meetings
• Prepare and issue formal Audit Reports to communicate results to management and the Enterprise Risk Committee
• Track and report audit issue remediation and validate completed items
• Make value-added recommendations to improve controls, mitigate risk, and improve business results
• Maintain electronic records and files that support work performed, results, and conclusions
• Look for opportunities to improve Internal Audit related processes and gain efficiencies

Audit Specialist

• Generally leads a team focused on assigned audit
• Responsible for planning of audits
• Works at direction of Audit Manager
• Provides on-the-job training for staff
• Assists in providing feedback on completion of staff evaluations

Audit Manager I – FRM – Liquidity

• Develop and implement IT infrastructure strategies aligned with the company's goals and objectives for 7 Manufacturing locations across US and Mexico
• Ensure the right management of network infrastructure, including LAN, WAN, and wireless networks through outsource suppliers
• Oversee data center/server rooms operations, ensuring high availability and performance of critical systems
• Owns end user service support and experience (~10k users)
• Act as a liaison across cross functional teams i.e. IAM, Network, DC
• Implement and manage service management processes, including incident management, problem management, and change management
• Lead IT operations, including system administration, monitoring, and maintenance
• Manage relationships with external suppliers and vendors, ensuring service level agreements are met and developing a culture of continuous improvement
• Ensure compliance with Global DTAG standards and regulations related to IT infrastructure
• Act as the first point of contact for any IT related demand
• Ensure that Cybersecurity policies are followed

IT Infrastructure Manager

• Interview uninsured/under-insured patients to determine eligibility for a state Medicaid benefit or Financial Assistance program.
• Assist with application processes to facilitate accurate and appropriate submissions.
• Follow-up on submitted applications to ensure timely billing or adjustment processing.
• Review all referred uninsured/under-insured patients for program eligibility opportunities.
• Communicate effectively with the patient to obtain documents that must accompany the application.
• Maintain working knowledge of all state and federal program requirements; share information with colleagues and supervisors.
• Develop and maintain proactive working relationships with county/state/federal Medicaid caseworker partners.

Public Benefit Specialist

• Acquire and/or coordinate the acquisition of all permits needed to enable construction activities.
• Maintain compliance with all applicable Federal, State and Local rules and regulations and company-established standards.
• Maintain communication with the authorities having jurisdiction of the Rights-of-Way in order to manage each permit acquisition process.
• Submit Permit Applications State DOT and Railroad crossings.
• Coordinate with field personnel to ensure manner of crossing and installation is compliant by State, Federal, and Local Standards.
• Coordinate with CAD Tech to prioritize permits needing drawn up and ensuring received drawing meets entity standards.
• Keep track of all upcoming, submitted and completed permit applications, communicating to all relevant teams when crossings are approved.
• Process completed permits as required by entity.
• Process utility verification requests.
• Administrative Contact for Utility Relocations.
• Process Easement Encroachments & Vacations.

OSP Permit Specialist I

• Subject matter expertise on audits ranging in complexity
• May manage/lead a number of moderately complex audits
• Responsible for completion of the audit
• Works as an audit subject matter expert and may coach and educate others
• Oversees and/or independently performs audits from end-to-end
• Undertakes and completes a variety of projects and initiatives
• Presents objective and independent audit opinion on the adequacy of internal controls

Audit Manager I – Technology

• The Audit Manager II provides specialized expertise to help guide the planning, risk assessment, and execution of audits.
• This role plays an essential part in shaping the strategic direction of the audit function, while fostering alignment with enterprise risk frameworks and supporting the broader audit strategy.
• Lead and/or provide supervisory oversight to complex audits and ensure completion.
• Works autonomously and accountable for acting as a lead within a specialized audit practice area and provide work direction to others.
• Provides seasoned specialized knowledge, advice and/or guidance to various stakeholders and team members.
• May lead and/or provide supervisory oversight to complex audits and ensure completion.
• Undertakes and completes a variety of complex audit projects and initiatives requiring specialist knowledge and/or the integration of cross functional processes within own area of expertise.

Audit Manager II – Financial Crimes, BAU Issue Validation

• Deliver outstanding customer service through accurate transaction processing, thoughtful account maintenance support, and timely resolution of discrepancies or disputes.
• Monitor online deposit accounts by reviewing documentation and account activity for potential fraud while ensuring compliance with banking policies, procedures, and regulatory requirements.
• Conduct deposit reviews and audits, analyze data and produce clear, actionable reports.
• Perform third-party vendor due diligence to ensure partners meet our standards for security, compliance, and reliability.
• Act as a bridge between teams, collaborating with the Contact Center and internal departments to resolve issues and streamline communication.
• Keep policies current through ongoing updates to account disclosures and bank procedures to align with evolving laws and regulations.

Deposit Specialist

• Lead or serve as Auditor-In-Charge on complex audit engagements
• Provide day-to-day leadership, coaching, and guidance to engagement team members
• Oversee testing of design and operational effectiveness focused on TD Bank's US Operational Risk Management (ORM) and Enterprise Risk Management (ERM) frameworks
• Ensure risk mitigation strategies are robust, effective, and aligned with regulatory standards
• Undertake and complete a variety of complex audit projects
• Provide thought leadership and/or industry knowledge for own area of expertise
• Manage relationships with business lines / corporate and/or control functions and ensure alignment with enterprise and/or regulatory requirements

Audit Manager II – Compliance

• Conducting technical reviews of claim files and compliance check points to evaluate claim handling, documentation, coverage application, and adherence to company standards and regulatory requirements.
• Analyzing state-specific claims handling requirements and documenting their impact on Claims processes and operations.
• Identifying quality, technical, and compliance trends and translating findings into actionable insights for leadership and stakeholders.
• Executing monitoring and testing of claims compliance controls and recommending improvements where gaps are identified.
• Participating in calibration discussions to ensure consistent interpretation and application of claim handling standards and expectations.
• Contributing to the development and refinement of audit tools, reporting processes, and review standards.
• Collaborating with Training, Claims Leadership, and Automation teams to address identified trends and improve claims handling practices.
• Drafting and updating Standard Operating Procedures and processes based on audit findings, regulatory changes, and business needs.
• Acting as the go-to resource for peers by providing guidance on unique claims scenarios, offering coaching, and contributing to team training and knowledge sharing.
• Supporting the execution of claims compliance projects by coordinating tasks, monitoring progress and risks, and ensuring timely delivery of project milestones and regulatory requirements.
• Managing complex ad hoc audits and reviews from planning through execution, including the evaluation of results, presentation of recommendations, and implementation of changes to enhance Claims department practices.

Claims Compliance Audit Specialist

• Works autonomously and is accountable for acting as a lead within a specialized audit practice area
• Provides seasoned specialized knowledge, advice and/or guidance to various stakeholders and team members
• May lead and/or provide supervisory oversight to complex audits and ensure completion
• Undertakes and completes a variety of complex audit projects and initiatives requiring specialist knowledge and/or the integration of cross functional processes within own area of expertise
• Oversees and/or independently performs concurrent multiple audits and related tasks from end to end

Audit Manager II

• Provides specialized in-depth subject matter expertise and may act as a specialized resource on audits
• Contributes to the planning, risk assessment and/or execution of audits and/or related processes
• Leads and/or provides supervisory oversight to audits and related engagements projects/initiatives and ensure completion
• Deals with senior/executive management
• Reports on emerging trends, identifying issues and opportunities and recommending action to senior management

Senior Audit Manager – Financial Crimes, BAU Issue Validation

• Oversee the audit process from planning to completion for clients
• Supervise the audit process, research, review current processes and provide recommendations
• Communicate the progress of engagements, problems, and resolutions to clients
• Continuously improve specialty area knowledge and educate the team on new audit practices and processes
• Manage billable hour budgets
• Lead multiple auditing and accounting projects and client engagements simultaneously
• Delegate and manage audit and accounting assignments
• Research and identify complex audit issues and recommend creative solutions
• Build developmental plans for all team members and evaluate results
• Manage billable hour budgets
• Provide direction and coaching to the audit team
• Generate new business for the firm through community involvement, networking, and events/committees
• Develop and sustain excellent client relationships

Audit Manager – SOX Compliance

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Audit Manager I – Financial Crimes, Insider Risk, Misconduct

• The Audit Manager II is responsible for validating Regulatory Issues working through the audit methodology
• Lead or serve as Auditor-In-Charge on complex regulatory audit engagements
• Provide day-to-day leadership, coaching, and guidance to engagement team members
• Oversee testing of design and operational effectiveness focused on Regulatory Issue validation
• Manage the suite of work required to meet regulatory deadlines and internal timelines
• Undertake and complete a variety of complex audit projects and initiatives

Audit Manager II – Financial Crimes, Issue Validation

• Works autonomously and accountable for acting as a lead within a specialized audit practice area
• Provides seasoned specialized knowledge, advice and/or guidance to various stakeholders and team members
• May lead and/or provide supervisory oversight to complex audits and ensure completion
• Knowledge of external competition, industry and/or market trends in relation to own function / business
• Undertakes and completes a variety of complex audit projects and initiatives requiring specialist knowledge and/or the integration of cross functional processes within own area of expertise
• May oversee and/or independently perform concurrent multiple audits and related tasks from end to end

Audit Manager II, US Compliance

• Providing technical assistance and support to end users by responding to help desk tickets, running diagnostic programs, isolating problems and implementing solutions
• Helping configure, build, and deploy machines for new employees
• Providing support to remote ESP offices

IT Help Desk Technician – Entry Level

• Overseeing the planning and execution for audits covering discrete business units or functional corporate areas
• Overseeing the Audit team performing credit risk audits
• Contributing to the Audit planning process for specific businesses/functional units
• Performing testing of critical areas of audit
• Ensuring audits are executed and completed in accordance with established standards and within prescribed time, budget and scope parameters

Audit Manager II – Credit Risk

• Responsible for overall planning, management, and completion of IT projects for specific business units.
• Uses project management skills to assign roles, identify resource requirements, and define project deliverables.
• Works with customers to develop project scope of work documents and project work plans.
• Provide leadership and demonstrate understanding of system development.
• Assigns, schedules, trains, reviews, and monitors project work to ensure progress.

Project Manager, IT Support

• Generally leads a team focused on assigned audit and generally assumes the lead position on the audit, providing supervision and assignments to team members as Auditor In Charge as well as reviewing work papers completed by staff and drafting audit report
• Responsible for time and staffing budgets for upcoming audits
• Responsible for planning of audits
• Responsible for contact with management regarding audit scope, status, and findings
• Works at direction of Audit Manager
• May perform testing procedures for more critical areas of audits
• Provides on-the-job training for staff
• Supervises findings follow up tasks with management and audit staff
• Is a subject matter expert in at least one area of discipline
• Works independently but receives assistance/coaching from the audit manager
• May be Auditor in Charge on an Audit
• May participate and/or lead assigned special projects
• Provides feedback on staff performance on an audit project basis
• Assists in providing feedback on completion of staff evaluations
• Updates, revises, and improves existing audit procedures and programs
• Adds value through consultative interactions with business line management

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