IT Support

• Lead and manage all phases of IT internal audit and IT SOX compliance engagements, from planning through reporting, ensuring timely delivery, high-quality results and alignment with internal audit standards and stakeholder expectations.
• Act as the primary liaison with internal teams, client stakeholders, and external auditors.
• Serve as a trusted advisor by communicating clearly, resolving issues proactively, and offering practical, risk-based solutions.
• Oversee control testing and audit execution.
• Manage team responsibilities for walkthroughs, evidence collection, and documentation updates (e.g., risk and control matrices, narratives, test plans).
• Assess control design and operating effectiveness, identify gaps or improvement opportunities, and support timely remediation.
• Communicate findings and recommendations in a clear and professional manner.
• Supervise and develop audit staff.
• Provide daily oversight, assign responsibilities, review workpapers and test results, and deliver constructive feedback.
• Coordinate audit resources across multiple engagements and multiple clients, balancing workloads and adjusting assignments to meet project demands and timelines.
• Foster a collaborative, accountable, and growth-oriented team culture through mentoring, training, formal performance development, and performance appraisals.
• Ensure quality and consistency in audit delivery.
• Apply internal audit methodology, frameworks and tools consistently across all engagements.
• Maintain high-quality documentation that meets professional and organizational standards.
• Champion adherence to frameworks, tools, and best practices.
• Drive process improvement and innovation.
• Contribute to the evolution of audit programs, templates, and tools.
• Stay informed on emerging technology risks and contribute to enhancements in audit automation, data analytics, and continuous risk monitoring.

IT Audit Manager – Risk Advisory

• Interviews uninsured/under-insured patients to determine eligibility for a state Medicaid benefit or Financial Assistance program.
• Assists with application processes to facilitate accurate and appropriate submissions.
• Follows-up on submitted applications to ensure timely billing or adjustment processing.
• Reviewing all referred uninsured/under-insured patients for program eligibility opportunities, initializing and coordinating the application process.
• Effectively communicating with the patient to obtain documents that must accompany the application.
• Following submitted applications to determination point, updating applicable insurance information and ensuring timely billing or adjustment posting.
• Documenting all relevant actions and communication steps in assigned patient accounting systems.
• Maintaining working knowledge of all state and federal program requirements; shares information with colleagues and supervisors.
• Developing and maintaining proactive working relationship with county/state/federal Medicaid caseworker partners, working collaboratively with other revenue cycle departments and associates.

Public Benefit Specialist

• Conduct routine chart audits to ensure accuracy, completeness, and compliance
• Identify documentation gaps and support quality improvement efforts
• Provide feedback on clinical notes and support documentation standardization
• Manage day-to-day compliance inquiries and follow-ups with office teams
• Track key compliance processes (e.g., waterline testing, spore testing, audit logs)
• Maintain audit trackers and monitor trends across practices
• Partner with Clinical Support, Operations, and RCM to resolve issues and ensure alignment

Clinical Compliance & Audit Specialist

• Deliver outstanding customer service through accurate transaction processing, thoughtful account maintenance support, and timely resolution of discrepancies or disputes.
• Monitor online deposit accounts by reviewing documentation and account activity for potential fraud while ensuring compliance with banking policies, procedures, and regulatory requirements.
• Conduct deposit reviews and audits, analyze data and produce clear, actionable reports.
• Perform third-party vendor due diligence to ensure partners meet our standards for security, compliance, and reliability.
• Act as a bridge between teams, collaborating with the Contact Center and internal departments to resolve issues and streamline communication.
• Keep policies current through ongoing updates to account disclosures and bank procedures to align with evolving laws and regulations.

Deposit Specialist

• Review engineered drawings to ensure compliance with permitting entity and jurisdictional requirements
• Serve as the final reviewer and seal engineered drawings for submission to permitting authorities
• Prepare and submit drawings and documentation to authorities having jurisdiction for zoning approvals, variances, special use permits, and conditional use permits, as required
• Coordinate and contract with local market land surveyors to obtain ALTA surveys, topographic surveys, and easement documentation
• Coordinate and contract with local market geotechnical and environmental engineering firms to support required investigations and studies
• Support Permitting Managers and Coordinators with permit submissions and participate in meetings with local officials and authorities
• Produce drawings and related contract documents in a cost‑effective, accurate, and timely manner
• Mentor apprentice engineers and other technical staff to build organizational capability and technical expertise
• Establish and maintain effective working relationships with coworkers, supervisors, public officials, and external partners
• Maintain professional standards for attendance, punctuality, appearance, and conduct in accordance with company policies
• Pursue ongoing professional development to enhance individual performance and project team effectiveness
• Comply with all company policies, procedures, regulations, and ethical standards

Permit Engineer

• Customer service-oriented, Help desk support agent to provide technical support to users in an efficient, accurate and professional manner.
• Customer front line contact expected to solve basic technical problems and provide support for all assigned areas. The goal is to ensure the customer value is maintained to the standards set forth by the company and customer.
• Provide first level contact and convey resolutions to Federal and Industry users’ issues via phone, chat and email.
• Provides support for account access/password resets and account maintenance as well as support for specific web accessed programs (completing complex forms and reports).
• Properly escalate unresolved queries to the next level of support
• Track, route and redirect problems to correct resources.
• Walk customers through problem solving process. Assists the customer base in troubleshooting and configuration of Internet browser settings.
• Follow up with customers, provide feedback and see problems through to resolution.
• Utilize excellent customer service skills and exceed customers’ expectations.
• Ensure proper recording, documentation, and closure of incident tickets.
• Preserve and grow your knowledge of help desk procedures, products and services.
• Performs other job-related duties as assigned

Entry Level Help Desk Agent – Temporary

• Develop architectures for Operations, SCADA/Measurement, Commercial, Finance, Corporate, Infrastructure, and Networking
• Optimize business processes and drive transformation through system integration, data alignment, enterprise-wide technologies, IT governance, and thought leadership
• Analyze the IT application portfolio and data landscape to identify duplication, gaps, technical debt, risks, and opportunities for integration and new technologies
• Translate business strategy into capabilities and future state architectures to achieve strategic outcomes
• Provide technical governance with the facilitation of the creation/modification of technical standards, models, application tiers, and reference architectures
• Lead technical consulting and collaborate with development teams to facilitate solution design and drive enhancements
• Develop current and target state architecture blueprints with transition roadmaps and incremental architectural sequencing
• Research, evaluate, and recommend technologies and standards aligned with current and future Williams strategies
• Serve as a trusted advisor to IT and business leadership

Enterprise Architect – Senior

• Responsible for overall planning, management, and completion of IT projects for specific business units.
• Uses project management skills to assign roles, identify resource requirements, and define project deliverables.
• Works with customers to develop project scope of work documents and project work plans.
• Provide leadership and demonstrate understanding of system development.
• Assigns, schedules, trains, reviews, and monitors project work to ensure progress.

Project Manager, IT Support

• Interviews uninsured/under-insured patients to determine eligibility for a state Medicaid benefit or Financial Assistance program.
• Assists with application processes to facilitate accurate and appropriate submissions.
• Follows-up on submitted applications to ensure timely billing or adjustment processing.
• Reviewing all referred uninsured/under-insured patients for program eligibility opportunities, initializing and coordinating the application process to facilitate accurate submissions.
• Effectively communicating with the patient to obtain documents that must accompany the application.
• Following submitted applications to determination point, updating applicable insurance information and ensuring timely billing or adjustment posting.
• Documenting all relevant actions and communication steps in assigned patient accounting systems.
• Maintaining working knowledge of all state and federal program requirements; shares information with colleagues and supervisors.
• Developing and maintaining proactive working relationship with county/state/federal Medicaid caseworker partners, working collaboratively with other revenue cycle departments and associates.
• Other job duties as assigned.

• Help Desk Agent - Tier 1 Bilingual (English and Spanish) will be responsible for providing Tier 1 technical support for end users via phone, live chat, and email.
• Customer service-oriented, fluent Spanish language speaking Help desk support agent to provide technical support to users in an efficient, accurate and professional manner.
• Customer front line contact expected to solve basic technical problems and provide support for all assigned areas. The goal is to ensure the customer value is maintained to the standards set forth by the company and customer.
• Provide first level contact and convey resolutions to Federal and Industry users’ issues via phone, chat and email.
• Provides support for account access/password resets and account maintenance as well as support for specific web accessed programs (completing complex forms and reports).
• Properly escalate unresolved queries to the next level of support
• Track, route and redirect problems to correct resources.
• Walk customers through problem solving process. Assists the customer base in troubleshooting and configuration of Internet browser settings.
• Follow up with customers, provide feedback and see problems through to resolution.
• Utilize excellent customer service skills and exceed customers’ expectations.
• Ensure proper recording, documentation, and closure of incident tickets.
• Preserve and grow your knowledge of help desk procedures, products and services.

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