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IT Systems Specialist
HospiceServe, LLCIT Systems Specialist responsible for overseeing enterprise IT service management. Focused on Microsoft technologies ensuring smooth operation, security, and maintenance of IT systems.
Tech Stack
Tools & technologiesAzureCyber SecurityERPITSM
About the role
Key responsibilities & impact- Overseeing enterprise IT service management and service delivery practices
- Leading cybersecurity, ensuring coordinated planning, budgeting, and execution across all technology functions
- Providing support for business processes through designing basic solutions using the systems and tools in house
- Serving as Tier 4 support for escalated issues from our managed services provider
- Assisting in the administration of various business platforms, including ERP, Payroll, and EMR systems
- Managing relationships with external vendors and technology partners
- Overseeing IT service management across the organization, ensuring alignment with best practices and frameworks such as ITIL
- Actively driving continuous improvement of service delivery, support processes, and end-user experience
- Maintaining an up-to-date view of the enterprise project portfolio
- Overseeing the setup, configuration, and maintenance of Microsoft 365 services
- Assisting in developing or revising policies and procedures as requested.
- Maintaining comprehensive documentation of IT systems, configurations, and procedures for reference and knowledge sharing.
Requirements
What you’ll need- Bachelor's degree in Information Technology or related field
- At least one Microsoft certification in both Azure administration and Microsoft Security administration is preferred (i.e. AZ-104 or AZ-900; SC-200 or SC-400)
- Knowledge of ERP, Payroll, and EMR systems administration is a plus.
- Strong verbal and written communication skills are essential for interacting with colleagues, clients, and stakeholders.
- Flexibility to adjust to changing priorities, tasks, and environments.
- Proven experience in administering Microsoft 365, Microsoft Defender, InTune, and Azure.
- Familiarity with Microsoft Power platforms (PowerApps, Power Automate, Power BI) and their application in workflow solutions.
- Strong troubleshooting skills and the ability to diagnose and resolve technical issues efficiently.
- Ability to work independently, manage multiple tasks, and adapt in a fast-paced, dynamic environment.
- Strong problem-solving and analytical abilities.
Benefits
Comp & perks- Health insurance
- Flexible work arrangements
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
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Hard Skills & Tools
IT service managementcybersecurityservice deliveryMicrosoft 365 administrationMicrosoft DefenderInTuneAzure administrationtroubleshootingworkflow solutionsERP systems administration
Soft Skills
verbal communicationwritten communicationflexibilityproblem-solvinganalytical abilitiesindependencetask managementadaptabilityrelationship managementcontinuous improvement
Certifications
Bachelor's degree in Information TechnologyMicrosoft Azure certification (AZ-104 or AZ-900)Microsoft Security certification (SC-200 or SC-400)