HospiceServe, LLC

IT Support

• Overseeing enterprise IT service management and service delivery practices
• Leading cybersecurity, ensuring coordinated planning, budgeting, and execution across all technology functions
• Providing support for business processes through designing basic solutions using the systems and tools in house
• Serving as Tier 4 support for escalated issues from our managed services provider
• Assisting in the administration of various business platforms, including ERP, Payroll, and EMR systems
• Managing relationships with external vendors and technology partners
• Overseeing IT service management across the organization, ensuring alignment with best practices and frameworks such as ITIL
• Actively driving continuous improvement of service delivery, support processes, and end-user experience
• Maintaining an up-to-date view of the enterprise project portfolio
• Overseeing the setup, configuration, and maintenance of Microsoft 365 services
• Assisting in developing or revising policies and procedures as requested.
• Maintaining comprehensive documentation of IT systems, configurations, and procedures for reference and knowledge sharing.

IT Systems Specialist