IT Support

• Provide Tier 1 support for operational systems, including Yardi Voyager, RentCafe, Funnel, and other supported applications.
• Troubleshoot day-to-day system issues and respond to user questions in a timely manner.
• Support system configuration updates as needed.
• Assist with data imports and exports between Yardi Voyager and integrated systems.
• Support report requests and troubleshoot reporting issues.
• Escalate complex issues when needed and follow through to resolution.
• Track support requests and communicate updates with internal teams.
• Serve as a primary point of contact with Yardi and third-party software vendors for support tickets and issue resolution.
• Submit, monitor, and follow up on vendor support requests.
• Maintain strong vendor relationships to support timely responses and issue resolution.
• Assist with system upgrades, updates, and release testing.
• Help ensure integrations between systems are functioning as expected.
• Report recurring issues and assist with identifying long-term solutions.
• Assist in developing and maintain standard operating procedures (SOPs) related to operational systems.
• Create and update user guides and support materials.
• Assist with onboarding and training new system users.
• Review and update documentation to ensure ongoing accuracy.
• Build knowledge of how operational teams use systems in day-to-day workflows.
• Identify opportunities to improve user experience and system processes.
• Share feedback from users and recurring support trends with internal teams.
• Stay informed on system updates and enhancements for supported platforms.
• Assist with testing and user acceptance activities for system changes and updates.
• Support operational teams in adopting system changes and updates.
• Support business initiatives by continuously looking for AI products and implementing throughout the company.

Operations Systems Support Specialist

• Partners with business and technology leaders to define enterprise architecture direction and ensure major initiatives reinforce business process performance, platform coherence, and long term scalability.
• Defines and operates enterprise architecture standards, guardrails, and exception processes in coordination with the VP of Digital Transformation, CIO, Security, and domain leaders.
• Provides thought leadership in modern architecture principles, technology modernization, and enterprise wide architectural coherence.
• Evaluates SaaS platforms, vendors, and major solution designs for capability fit, integration complexity, identity and data implications, scalability, total cost of ownership, and long term portfolio alignment.
• Develops and maintains architecture artifacts—including logical, business, integration, and functional diagrams—to support engineering, applications, and security teams.
• Defines enterprise transition roadmaps for ERP, integration, data, analytics, and adjacent platforms, emphasizing clean core principles, technical debt reduction, and delivery sequencing.
• Leads architecture reviews and recommendations for major initiatives, platform changes, new technologies, and cross domain designs, ensuring alignment with approved guardrails.
• Advises senior leaders on tradeoffs involving reuse, scalability, complexity, risk, technical debt, and long term enterprise fit.
• Translates current state capabilities into future state architecture and roadmap decisions in partnership with business, process, and domain leaders.
• Establishes and governs ERP architecture guardrails for SAP modernization, including clean core principles, extensibility boundaries, and integration constraints.
• Defines and governs enterprise integration standards, including API first patterns, event driven architecture, canonical data principles, observability, resilience, and lifecycle management.
• Defines enterprise standards for master data ownership, stewardship models, domain boundaries, and governance mechanisms, and supports trustworthy analytics, certified KPIs, and semantic consistency.
• Operates a fast, documented architecture decision and exception process and ensures governance remains lightweight, pragmatic, and delivery focused.
• Defines architecture criteria for application portfolio rationalization, integration simplification, and technical debt visibility, and influences build/buy/reuse decisions through a business capability and enterprise value lens.
• Leads a federated architecture operating model and Architecture CoE, raising architecture quality across domains through early engagement, coaching, and cross functional alignment.

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Operations Systems Support Specialist

Senior Enterprise Architect