IT Support

• Partners with business and technology leaders to define enterprise architecture direction and ensure major initiatives reinforce business process performance, platform coherence, and long term scalability.
• Defines and operates enterprise architecture standards, guardrails, and exception processes in coordination with the VP of Digital Transformation, CIO, Security, and domain leaders.
• Provides thought leadership in modern architecture principles, technology modernization, and enterprise wide architectural coherence.
• Evaluates SaaS platforms, vendors, and major solution designs for capability fit, integration complexity, identity and data implications, scalability, total cost of ownership, and long term portfolio alignment.
• Develops and maintains architecture artifacts—including logical, business, integration, and functional diagrams—to support engineering, applications, and security teams.
• Defines enterprise transition roadmaps for ERP, integration, data, analytics, and adjacent platforms, emphasizing clean core principles, technical debt reduction, and delivery sequencing.
• Leads architecture reviews and recommendations for major initiatives, platform changes, new technologies, and cross domain designs, ensuring alignment with approved guardrails.
• Advises senior leaders on tradeoffs involving reuse, scalability, complexity, risk, technical debt, and long term enterprise fit.
• Translates current state capabilities into future state architecture and roadmap decisions in partnership with business, process, and domain leaders.
• Establishes and governs ERP architecture guardrails for SAP modernization, including clean core principles, extensibility boundaries, and integration constraints.
• Defines and governs enterprise integration standards, including API first patterns, event driven architecture, canonical data principles, observability, resilience, and lifecycle management.
• Defines enterprise standards for master data ownership, stewardship models, domain boundaries, and governance mechanisms, and supports trustworthy analytics, certified KPIs, and semantic consistency.
• Operates a fast, documented architecture decision and exception process and ensures governance remains lightweight, pragmatic, and delivery focused.
• Defines architecture criteria for application portfolio rationalization, integration simplification, and technical debt visibility, and influences build/buy/reuse decisions through a business capability and enterprise value lens.
• Leads a federated architecture operating model and Architecture CoE, raising architecture quality across domains through early engagement, coaching, and cross functional alignment.

Senior Enterprise Architect

• Provide first-level technical support for hardware, software, network, and system-related issues.
• Troubleshoot and resolve technical problems through phone, email, remote support, or in-person assistance.
• Set up, configure, deploy, and maintain desktops, laptops, mobile devices, printers, and other IT equipment.
• Assist with software installations, updates, patches, and system maintenance while ensuring compliance with licensing and security standards.
• Create, modify, and deactivate user accounts within ERP systems, email platforms, and other business applications under supervision.
• Support user access management by assisting with permissions and account administration.
• Track and maintain IT assets, including hardware, software licenses, and inventory records.
• Document support requests, resolutions, and IT procedures to ensure accurate recordkeeping.
• Assist with the deployment of new technology, equipment upgrades, and workstation setups.
• Collaborate with the IT team on daily operations, projects, and continuous improvement initiatives.
• Participate in team meetings, training sessions, and hands-on learning opportunities to develop technical knowledge and professional skills.
• Deliver professional, timely, and customer-focused support while communicating technical information clearly to end users.
• Follow company IT policies, security protocols, and best practices to help maintain a secure and efficient technology environment.

IT Support Specialist, Intern

• Receives telephone calls from users seeking assistance with computer software, hardware, mobile devices, email, or operating systems.
• Diagnoses and troubleshoots initial hardware and software errors from users and identifies possible resolutions or support escalation needs.
• Enters detailed information into the help desk software and completes appropriate follow-up to ensure the problem is resolved.
• Resolves basic problems while on the phone (i.e. unlocking documents, resetting passwords, rerouting print jobs).
• Works with other IT team members to research problems and find solutions.
• Answers questions, applying knowledge of computer software, hardware, procedures, and internal knowledge databases.

IT Help Desk Associate I

• Help define and shape the technology foundation for the organization’s next generation of artificial intelligence, machine learning, and enterprise data platforms.
• Establish the strategic architecture, standards, and technology roadmaps for generative AI, large language models (LLMs), advanced analytics, and data engineering solutions across the health system.
• Collaborate with engineering, security, infrastructure, compliance, and business teams to design scalable, secure, and HIPAA-compliant solutions.
• Lead architecture workshops, develop reference architectures and technical standards, evaluate emerging AI and data technologies, and guide engineering teams in the design and implementation of enterprise solutions.
• Review solution proposals, participate in architecture governance and security reviews, and work closely with stakeholders to translate business requirements into practical and innovative technology strategies.

Enterprise Architect

• Initiate new customer set up and portal access
• Monitor set up process and address delays to ensure safety and compliance requirements are completed
• Initiate account changes (bank account, address, etc.) as needed
• Provide customer information on how to do business with CHS and utilize digital tools
• Provide customers with posted bids and price sheet quotes
• Work with customers to ensure contract policy is followed
• Facilitate customer inquiries related to customer and settlement payments, prepay balance, invoice and payment/contract status and reprinting documents
• Intake all types of customer disputes such as delivery issues, invoices, contract and pricing discrepancies
• Partner with the sales team to validate contract details and ensure accuracy

Technical Customer Support Representative

• Initiate new customer set up and portal access
• Monitor set up process and address delays to ensure safety and compliance requirements are completed
• Initiate account changes (bank account, address, etc.) as needed
• Provide customer information on how to do business with CHS and utilize digital tools
• Provide customers with posted bids and price sheet quotes
• Work with customers to ensure contract policy is followed
• Also, general pricing and invoice/ticket application ownership and questions
• Facilitate customer inquiries related to customer and settlement payments
• Intake payments and provide explanation of how to apply
• Intake all types of customer disputes and provide general support
• Review contract details provided by sales team to ensure accuracy
• Precisely execute contract creation and amendments
• Compile and distribute relevant reports for stakeholders

Technical Customer Support Representative, Experienced

• Initiate new customer set up and portal access
• Monitor set up process and address delays to ensure safety and compliance requirements are completed
• Initiate account changes (bank account, address, etc.) as needed
• Provide customer information on how to do business with CHS and utilize digital tools
• Provide customers with posted bids and price sheet quotes
• Work with customers to ensure contract policy is followed
• Support and facilitate activities related to product delivery, order fulfillment, contract amendments and confirmation, and billing/payment balances
• Facilitate customer inquiries related to customer and settlement payments, prepay balance, invoice and payment/contract status and reprinting documents upon request
• Intake all types of customer disputes such as delivery issues, invoices, contract and pricing discrepancies, and quality
• Review contract details provided by sales team to ensure accuracy
• Compile and distribute relevant reports for stakeholders

Technical Customer Support Representative – Experienced

• Provide Tier 1 support for operational systems, including Yardi Voyager, RentCafe, Funnel, and other supported applications.
• Troubleshoot day-to-day system issues and respond to user questions in a timely manner.
• Support system configuration updates as needed.
• Assist with data imports and exports between Yardi Voyager and integrated systems.
• Support report requests and troubleshoot reporting issues.
• Escalate complex issues when needed and follow through to resolution.
• Track support requests and communicate updates with internal teams.
• Serve as a primary point of contact with Yardi and third-party software vendors for support tickets and issue resolution.
• Submit, monitor, and follow up on vendor support requests.
• Maintain strong vendor relationships to support timely responses and issue resolution.
• Assist with system upgrades, updates, and release testing.
• Help ensure integrations between systems are functioning as expected.
• Report recurring issues and assist with identifying long-term solutions.
• Assist in developing and maintain standard operating procedures (SOPs) related to operational systems.
• Create and update user guides and support materials.
• Assist with onboarding and training new system users.
• Review and update documentation to ensure ongoing accuracy.
• Build knowledge of how operational teams use systems in day-to-day workflows.
• Identify opportunities to improve user experience and system processes.
• Share feedback from users and recurring support trends with internal teams.
• Stay informed on system updates and enhancements for supported platforms.
• Assist with testing and user acceptance activities for system changes and updates.
• Support operational teams in adopting system changes and updates.
• Support business initiatives by continuously looking for AI products and implementing throughout the company.

IT Support jobs in North Dakota

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