IT Support Specialist, Intern

DFC Company

IT Support Specialist Intern providing first-level technical support for hardware and software at DFC Company. Collaborating with the IT team to enhance technology environments and resolve technical issues.

Posted 7/14/2026internshipWest Fargo • North Dakota • 🇺🇸 United StatesEntry LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in providing technical support for hardware, software, and network issues while ensuring compliance with security standards. Capable of managing user accounts and IT assets effectively, while delivering customer-focused support and collaborating with IT teams.

Highest-signal resume keywords

Technical SupportUser Account ManagementIT Asset TrackingHardware Setup and MaintenanceSoftware Installation and Updates

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingSystem MaintenanceDesktop SupportNetwork SupportERP SystemsEmail PlatformsInventory ManagementTechnical DocumentationRemote SupportUser Permissions

Soft Skills

Customer ServiceCommunicationCollaborationProblem-SolvingAttention to Detail

Tools & Technologies

DesktopsLaptopsMobile DevicesPrintersIT Equipment

Industry Keywords

Safety PoliciesCompliance StandardsSecurity ProtocolsContinuous ImprovementTechnical Knowledge

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Provide first-level technical support for hardware, software, network, and system-related issues.
Troubleshoot and resolve technical problems through phone, email, remote support, or in-person assistance.
Set up, configure, deploy, and maintain desktops, laptops, mobile devices, printers, and other IT equipment.
Assist with software installations, updates, patches, and system maintenance while ensuring compliance with licensing and security standards.
Create, modify, and deactivate user accounts within ERP systems, email platforms, and other business applications under supervision.
Support user access management by assisting with permissions and account administration.
Track and maintain IT assets, including hardware, software licenses, and inventory records.
Document support requests, resolutions, and IT procedures to ensure accurate recordkeeping.
Assist with the deployment of new technology, equipment upgrades, and workstation setups.
Collaborate with the IT team on daily operations, projects, and continuous improvement initiatives.
Participate in team meetings, training sessions, and hands-on learning opportunities to develop technical knowledge and professional skills.
Deliver professional, timely, and customer-focused support while communicating technical information clearly to end users.
Follow company IT policies, security protocols, and best practices to help maintain a secure and efficient technology environment.

Requirements

What you’ll need

High School diploma or equivalency is required.
Currently pursuing or recently completed a bachelors degree in CIS, CS, or IT with a minimum GPA of 3.5.
Safety is #1 at DFC: Our expectation is that every employee: 1) strictly follows safety policies, rules, and safe work methods. 2) Promptly corrects or reports safety hazards or unsafe conditions. 3) Promptly reports injuries for diagnosis and treatment. 4) Makes regular suggestions for safety process improvements to support continuous improvement in safety.

Benefits

Comp & perks

Health Insurance : Comprehensive medical, dental, and vision plans.
Retirement Plans : 401(k) with company match.
Paid Time Off : Paid vacation days and six company-paid holidays.
Additional Compensation : Profit sharing or annual bonus plans.
Other Benefits : Employee assistance program.