DFC Company

IT Support

• Provide first-level technical support for hardware, software, network, and system-related issues.
• Troubleshoot and resolve technical problems through phone, email, remote support, or in-person assistance.
• Set up, configure, deploy, and maintain desktops, laptops, mobile devices, printers, and other IT equipment.
• Assist with software installations, updates, patches, and system maintenance while ensuring compliance with licensing and security standards.
• Create, modify, and deactivate user accounts within ERP systems, email platforms, and other business applications under supervision.
• Support user access management by assisting with permissions and account administration.
• Track and maintain IT assets, including hardware, software licenses, and inventory records.
• Document support requests, resolutions, and IT procedures to ensure accurate recordkeeping.
• Assist with the deployment of new technology, equipment upgrades, and workstation setups.
• Collaborate with the IT team on daily operations, projects, and continuous improvement initiatives.
• Participate in team meetings, training sessions, and hands-on learning opportunities to develop technical knowledge and professional skills.
• Deliver professional, timely, and customer-focused support while communicating technical information clearly to end users.
• Follow company IT policies, security protocols, and best practices to help maintain a secure and efficient technology environment.

IT Support Specialist, Intern