Technical Customer Support Representative – Experienced

CHS Inc.

Technical Customer Support Representative facilitating customer inquiries and providing support related to digital tools and contract policies for CHS. Ensuring customer satisfaction and compliance requirements are met.

Posted 6/16/2026full-timeSterling • North Dakota • 🇺🇸 United StatesJunior💰 $19 - $31 per hourWebsite

About the role

Key responsibilities & impact

Initiate new customer set up and portal access
Monitor set up process and address delays to ensure safety and compliance requirements are completed
Initiate account changes (bank account, address, etc.) as needed
Provide customer information on how to do business with CHS and utilize digital tools
Provide customers with posted bids and price sheet quotes
Work with customers to ensure contract policy is followed
Support and facilitate activities related to product delivery, order fulfillment, contract amendments and confirmation, and billing/payment balances
Facilitate customer inquiries related to customer and settlement payments, prepay balance, invoice and payment/contract status and reprinting documents upon request
Intake all types of customer disputes such as delivery issues, invoices, contract and pricing discrepancies, and quality
Review contract details provided by sales team to ensure accuracy
Compile and distribute relevant reports for stakeholders

Requirements

What you’ll need

1+ years of experience in Customer Service and Technical Support
High School diploma or GED
Strong written and verbal communication skills
Proficient with MS Word, Excel, and PowerPoint
Ability to work extended hours to meet business demands
Ability to read, write and communicate in Spanish, preferred

Benefits

Comp & perks

medical
dental
vision
wellness programs
life insurance
health and dependent care spending accounts
paid time off
401(k)
pension
profit sharing
short- and long-term disability
tuition reimbursement
adoption assistance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer servicetechnical supportcontract managementorder fulfillmentbillinginvoice processingreport compilation

Soft Skills

communicationproblem-solvingattention to detailcustomer relationship management

Certifications

High School diplomaGED