IT Support

• Generally leads a team focused on assigned audit
• Responsible for planning of audits
• Works at direction of Audit Manager
• Provides on-the-job training for staff
• Assists in providing feedback on completion of staff evaluations

Audit Manager I – FRM – Liquidity

• Lead delivery of premium executive IT support, ensuring fast response, high quality, and discretion aligned with Diamond Support standards
• Ensure 24/7 global coverage, including on-call and follow-the-sun support, meeting defined SLAs and response targets
• Oversee incident management, escalations, and resolution, ensuring proper tracking, documentation, and continuous improvement
• Drive proactive support through regular executive workspace checks, conference room readiness, and anticipation of issues before they impact executives
• Own IT delivery for executive events, including planning, technical readiness, live support, and post-event reviews
• Establish and standardize event support processes to ensure consistent, scalable delivery across regions
• Coordinate with infrastructure, network, AV, and security teams to ensure reliable technology for executive interactions and events
• Lead and develop a global team with clear roles, accountability, and effective coverage across services
• Implement structured operational rhythms (e.g., LSW, daily checks, service reviews) to ensure consistency and performance
• Govern the Executive Services model, including support tiers, escalation paths, and service reviews
• Act as primary escalation point for executive IT issues, ensuring quick resolution and strong stakeholder trust
• Promote a strong customer focus, delivering a seamless and personalized executive experience
• Drive continuous improvement through feedback, metrics, and process optimization
• Identify automation and innovation opportunities (e.g., AI, analytics) to improve efficiency and proactive support
• Align Executive Services with broader IT and Digital Workplace strategy

Senior IT Manager

• Leads and responds to escalated cyber security alerts and incidents
• Identifies complex attack patterns and suggests mitigation strategies
• Monitors and detects compromises, risks, vulnerabilities, and network security threats
• Reviews the network environment for new and evolving cyber threats
• Conducts penetration testing, vulnerability assessments, and threat modeling
• Provides written assessments focused on threats and vulnerabilities
• Leads IT and business teams for effective incident distribution
• Mentors junior team members

Threat Emulation and Exploit Engineer

• Provide Tier 1 support for operational systems, including Yardi Voyager, RentCafe, Funnel, and other supported applications.
• Troubleshoot day-to-day system issues and respond to user questions in a timely manner.
• Support system configuration updates as needed.
• Assist with data imports and exports between Yardi Voyager and integrated systems.
• Support report requests and troubleshoot reporting issues.
• Escalate complex issues when needed and follow through to resolution.
• Track support requests and communicate updates with internal teams.
• Serve as a primary point of contact with Yardi and third-party software vendors for support tickets and issue resolution.
• Submit, monitor, and follow up on vendor support requests.
• Maintain strong vendor relationships to support timely responses and issue resolution.
• Assist with system upgrades, updates, and release testing.
• Help ensure integrations between systems are functioning as expected.
• Report recurring issues and assist with identifying long-term solutions.
• Assist in developing and maintain standard operating procedures (SOPs) related to operational systems.
• Create and update user guides and support materials.
• Assist with onboarding and training new system users.
• Review and update documentation to ensure ongoing accuracy.
• Build knowledge of how operational teams use systems in day-to-day workflows.
• Identify opportunities to improve user experience and system processes.
• Share feedback from users and recurring support trends with internal teams.
• Stay informed on system updates and enhancements for supported platforms.
• Assist with testing and user acceptance activities for system changes and updates.
• Support operational teams in adopting system changes and updates.
• Support business initiatives by continuously looking for AI products and implementing throughout the company.

Operations Systems Support Specialist

• Provide onsite customer support for SDDC local and remote users
• Troubleshoot various IT issues including workstations, software, and connectivity
• Create, track and manage incidents in ticketing system
• Provide after-hours on-call support when required

Help Desk Support Specialist – Intermediate

• Support the architecture, configuration, and continuous improvement of networking and device management infrastructure across all Rezilient CloudClinics and staff environments, in close collaboration with the Sr. IT Manager.
• Contribute to device and application provisioning strategy, including helping design and implement MDM policies and standardized imaging processes under the direction of the Sr. IT Manager.
• Serve as an escalation point for complex technical issues, conducting root cause analysis and partnering with the Sr. IT Manager on long-term remediation for recurring problems.
• Execute end-to-end CloudClinic deployments in new markets across the US, including site readiness assessments, hardware staging, QA testing, and go-live support, in partnership with the Sr. IT Manager and Operations team.
• Design and implement automation solutions that help reduce manual operational overhead and improve the scalability and reliability of the CloudClinic tech stack.
• Manage remote monitoring and observability tools for CloudClinic IT infrastructure across all US regions.
• Implement and uphold IT security best practices, including endpoint security, access control policies, and vulnerability management.
• Assist in evaluating technology vendors and service providers and help manage ongoing relationships and engagements.
• Collaborate with Product, Engineering, Operations, and Clinical teams to ensure IT infrastructure work aligns with evolving business needs, surfacing risks and recommendations to the Sr. IT Manager as needed.
• Collaborate and knowledge-share with other members of the team to encourage departmental cohesiveness.

Senior IT Specialist

• Acquire and/or coordinate the acquisition of all permits needed to enable construction activities.
• Maintain compliance with all applicable Federal, State and Local rules and regulations and company-established standards.
• Maintain communication with the authorities having jurisdiction of the Rights-of-Way in order to manage each permit acquisition process.
• Submit Permit Applications State DOT and Railroad crossings.
• Coordinate with field personnel to ensure manner of crossing and installation is compliant by State, Federal, and Local Standards.
• Coordinate with CAD Tech to prioritize permits needing drawn up and ensuring received drawing meets entity standards.
• Keep track of all upcoming, submitted and completed permit applications, communicating to all relevant teams when crossings are approved.
• Process completed permits as required by entity.
• Process utility verification requests.
• Administrative Contact for Utility Relocations.
• Process Easement Encroachments & Vacations.

OSP Permit Specialist I

• The Audit Manager II provides specialized expertise to help guide the planning, risk assessment, and execution of audits.
• This role plays an essential part in shaping the strategic direction of the audit function, while fostering alignment with enterprise risk frameworks and supporting the broader audit strategy.
• Lead and/or provide supervisory oversight to complex audits and ensure completion.
• Works autonomously and accountable for acting as a lead within a specialized audit practice area and provide work direction to others.
• Provides seasoned specialized knowledge, advice and/or guidance to various stakeholders and team members.
• May lead and/or provide supervisory oversight to complex audits and ensure completion.
• Undertakes and completes a variety of complex audit projects and initiatives requiring specialist knowledge and/or the integration of cross functional processes within own area of expertise.

Audit Manager II – Financial Crimes, BAU Issue Validation

• Work with the Chief Data Architect to drive the enterprise data management function and roadmap including current, target and transition states in line with the overall Arch Data & AI strategy.
• Maintain the market solution architecture designs and playbooks for adoption of modern data warehousing tech like Snowflake and strategic data platform & analytics capabilities.
• Ensure successful delivery of data management initiatives working alongside the solution architects and data architects from the programme.
• Own the target state enterprise data management platforms and architecture and transition states from current state, per Segment.
• Bring on new Data Management capabilities if required within the organisation from inception to adoption.
• Lead the Data Management Centre of Excellence covering all aspects of Data Management and tooling
• Manage the Vendor relationships across all tooling covering the data management capabilities
• Steer and quantifying the value of data platforms transformation.
• Shape overall data management roadmaps, co-created with domain SMEs from the business, to give an overall and coherent view across data in Arch.

Enterprise Architect

• Providing leadership in high-risk, complex audit engagements
• Planning, scoping and developing test plans including data analytics
• Allocate resources based on skills and schedules
• Setting clear quality expectations and evaluating effectiveness
• Developing audit reports aligning with risk appetite framework
• Identifying substantive and material issues
• Coaching and providing guidance to junior team members
• Managing multiple tasks including audits and advisory services
• Working independently, exercising judgment in risk assessment

Audit Manager – Compliance

• Lead and oversee permitting and right-of-way coordination activities for OSP fiber, conduit, aerial, and underground telecommunications projects.
• Manage permit application processes across municipal, county, state, DOT, railroad, and utility jurisdictions to ensure timely approvals and compliance.
• Supervise and support permitting personnel, including workload management, training, mentoring, and performance oversight.
• Coordinate with engineering, construction, project management, municipalities, utilities, and regulatory agencies to resolve permitting challenges and maintain project schedules.
• Review and support development of permit drawings, easement documentation, route analysis, and project tracking utilizing ArcGIS, and related tools.
• Maintain permit and easement tracking systems, reporting metrics, and documentation to support operational efficiency and project delivery.

Telecom Permit Manager

• reviews current and potential technologies, standards, applications, and systems
• supports IT governance oversight alongside driving transformative initiatives
• maintains subject matter expertise in broad enterprise-wide application technologies
• collaborates with IT to review and assess the architecture of Products, Systems, or Applications
• performs in depth technical analysis, research, proof of concepts, and evaluations
• communicates with stakeholders at varying levels within the organization
• manages Enterprise Technology and application governance data, best practices and guidelines

Senior Enterprise Architect

• Assist our members who have questions tied to our mobile application and website
• Provide support via telephone or directly from the application
• Resolve many member issues during the initial call
• Escalate a smaller percentage of issues to another department for resolution
• Keep the member informed of progress and the resulting resolution
• Track all tickets and their related documentation in Service Now

Senior Help Desk Support Specialist

• Serve as the first point of contact for IT support requests via phone, email, chat, and ticketing system
• Diagnose and troubleshoot hardware, software, and network issues for end users
• Set up, configure, and maintain desktops, laptops, printers, and peripheral devices
• Assist with onboarding new employees, including account creation and equipment setup
• Escalate complex issues to Tier 2 support teams with thorough documentation
• Maintain accurate records of issues, resolutions, and asset inventory
• Follow IT policies, procedures, and security best practices
• Provide a positive support experience with clear, friendly communication

IT Support Specialist

• Manage audit engagements, varying in complexity, and participate in complex, cross-functional risk-based assurance and advisory engagements driving quality of audit work
• May lead engagements as Auditor-In-Charge (AIC)
• Provides oversight to multiple audit engagements and participates in review of engagement planning, fieldwork and reporting
• Proactively identifies control weaknesses and opportunities for improvement in the current operating environment providing recommendations for corrective action
• Ensures assigned audit engagements are completed objectively, professionally, timely and in accordance with corporate and industry audit standards
• Builds and enhances client relationships across the organization for areas of responsibility helping to drive strategic objectives with the business.

Senior Audit Manager – Model Risk/AI

• Define and lead WGU’s enterprise AI architecture strategy, including reference architectures, standards, and best practices.
• Establish patterns for integrating AI, ML, and generative AI solutions into enterprise systems in a secure, scalable, and maintainable way.
• Architect AI-enabled solutions such as recommendation systems, intelligent assistants, and automation workflows that align to institutional priorities.
• Define reusable AI services and platforms, including model serving, prompt orchestration, inference pipelines, and shared enablement capabilities.
• Strengthen the data and integration foundations that support AI, including pipelines, data quality, feature engineering readiness, APIs, microservices, and event-driven patterns.
• Enable real-time and adaptive AI use cases by designing event contracts, streaming architectures, and feedback loops that are interoperable across domains.
• Establish responsible AI and governance frameworks that support ethical, secure, and compliant AI usage, including privacy considerations and FERPA alignment.

Senior Enterprise Architect, AI Solutions

• Support the mega/special projects portfolio and contribute to key pursuits across multiple Business Units by helping develop pursuit strategies, priorities, and coordination plans that support business objectives.
• Support the screening, qualification, and evaluation of mega/special project opportunities by gathering inputs, assessing strategic fit, and helping prepare recommendations for review through the established governance process.
• Work with various Business Units, including Service, to support coordination and execution of mega/special project strategies.
• Support communication among internal stakeholders by preparing updates, consolidating inputs, and helping present key issues, trade-offs, and recommendations for review.
• Participate in governance and risk reviews related to mega/special projects, support bid/no-bid discussions, identify key commercial, technical, execution, and compliance risks, and help track mitigation actions.
• Support budget planning and tracking for the Mega/Special Projects function by helping monitor investments, priorities, and spending against business needs and approved plans.
• Prepare monthly and quarterly budget updates, including forecast versus actual reporting and KPI tracking, and highlight variances, risks, and recommended follow-up actions.
• Support the operating cadence for mega/special projects by helping coordinate pipeline reviews, governance checkpoints, decision tracking, and follow-up actions across Business Units.
• Support Front End Sales engaging with the customers early, pre-feed studies and request-for-proposal, to assess the development of direction, discuss potential solutions and approaches and bring forward the Hitachi Energy technical expertise to support the customer.
• Ensure the accurate entry, maintenance, and ongoing quality of data in Salesforce (SFDC) for all mega/special project pursuits and activities.

Large Project Pursuit Manager

• Report to the Division Head of Enterprise Architecture aligned to Consumer & Small Business Banking
• Provide enterprise architecture leadership, strategy, and governance
• Define and execute an AI first, cloud first enterprise architecture strategy for Consumer Banking
• Develop current and future state architectures and a sequenced roadmap for modernization
• Ensure alignment with regulatory, risk, resiliency, and customer experience expectations
• Lead business capabilities and platform architecture enterprise-wide
• Develop and enforce architectural standards
• Collaborate with consumer business leaders, technology teams, risk, security, and data organizations

Principal Architect – Enterprise Architecture, Consumer Banking, AI & Cloud

• Lead or serve as Auditor-In-Charge on complex audit engagements
• Provide day-to-day leadership, coaching, and guidance to engagement team members
• Oversee testing of design and operational effectiveness focused on TD Bank's US Operational Risk Management (ORM) and Enterprise Risk Management (ERM) frameworks
• Ensure risk mitigation strategies are robust, effective, and aligned with regulatory standards
• Undertake and complete a variety of complex audit projects
• Provide thought leadership and/or industry knowledge for own area of expertise
• Manage relationships with business lines / corporate and/or control functions and ensure alignment with enterprise and/or regulatory requirements

Audit Manager II – Compliance

• Conducting technical reviews of claim files and compliance check points to evaluate claim handling, documentation, coverage application, and adherence to company standards and regulatory requirements.
• Analyzing state-specific claims handling requirements and documenting their impact on Claims processes and operations.
• Identifying quality, technical, and compliance trends and translating findings into actionable insights for leadership and stakeholders.
• Executing monitoring and testing of claims compliance controls and recommending improvements where gaps are identified.
• Participating in calibration discussions to ensure consistent interpretation and application of claim handling standards and expectations.
• Contributing to the development and refinement of audit tools, reporting processes, and review standards.
• Collaborating with Training, Claims Leadership, and Automation teams to address identified trends and improve claims handling practices.
• Drafting and updating Standard Operating Procedures and processes based on audit findings, regulatory changes, and business needs.
• Acting as the go-to resource for peers by providing guidance on unique claims scenarios, offering coaching, and contributing to team training and knowledge sharing.
• Supporting the execution of claims compliance projects by coordinating tasks, monitoring progress and risks, and ensuring timely delivery of project milestones and regulatory requirements.
• Managing complex ad hoc audits and reviews from planning through execution, including the evaluation of results, presentation of recommendations, and implementation of changes to enhance Claims department practices.

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