IT Support

• Support the Senior Manager of Treasury and Capital Internal Audit with the planning and execution of risk assessment, auditing, and continuous monitoring activities
• Conduct and document detailed process walkthroughs with management, including the identification of process risks and controls
• Document clear audit work papers that succinctly articulate purpose, scope, procedures and conclusions of test work performed
• Identify control gaps or control deficiencies and assess the impact to the business
• Ensure effective and efficient execution of audits in conformance with professional and departmental standards, budgets, and timelines
• Ensure timely, complete, and accurate validation of assigned audit issues
• Assist in preparing high-quality audit deliverables including planning memoranda, audit programs, working papers, drafts of audit issues and audit reports
• Maintain high awareness of economic, regulatory, and business risks and issues
• Proactively develop working relationship with key stakeholders
• Research relevant banking, regulation, reporting, and operational topics
• Present audit results to various levels of Internal Audit leadership, as well as the business organization
• Develop and maintain understanding of current and emerging risks within assigned subject areas

AVP, Audit Manager – Finance & Platforms

• Oversees AI system projects and/or programs of a complex nature
• Brings project management discipline to Enterprise AI projects
• Coordinates across engineering, product, data, and partners to move evolving AI work into structured, deliverable execution
• Assembles and leads the project team
• Identifies appropriate resources needed
• Develops schedules to ensure completion of AI delivery projects
• Manages stakeholder partnerships and mitigates risks
• Familiar with the system scope and project objectives
• Oversees the interdependencies and integration of interrelated AI projects
• Sets strategies and leads program execution to deliver longer-term business value
• Applies working knowledge of AI/ML delivery concepts
• Partners effectively with product management and engineering stakeholders to translate technical direction into structured delivery plans

Senior IT Project Manager, Enterprise AI Delivery

• Partner with senior leadership to support development and delivery of architectural frameworks for complex business and technical needs across multiple groups
• Lead the resolution of complex challenges requiring evaluation across multiple areas, delivering scalable and sustainable solutions
• Provide guidance on implementing transformation strategy, including documenting current state, target state, and transition architectures
• Engage with professionals and managers across the enterprise and serve as an architectural advisor within assigned domains
• Ensure applications adhere to established Wells Fargo standards, policies, methodologies, and industry best practices as the organization progresses toward target state architecture
• Contribute to the definition and adoption of strategic tools and architecture frameworks
• Maintain knowledge of industry best practices and emerging technologies, recommending innovations that enhance operations or provide business value
• Collaborate across teams and serve as a trusted advisor to stakeholders
• Contribute to the development of strategy for business capabilities and support alignment to target state architectures using modern architecture principles and data practices
• Provide constructive challenge to line of business and domain architecture to ensure alignment with enterprise objectives
• Contribute to policies, patterns, standards, non-functional requirements, and methodologies and promote adherence with domain architects
• Participate in architecture councils, review boards, and forums
• Perform portfolio-level analysis to support investment decisions, rationalization, and convergence strategies
• Support data center migration efforts with understanding of full stack architecture dependencies
• Produce architecture specifications and documentation using industry standard modeling languages and tools
• Support efforts to ensure resiliency, fault tolerance, and performance of architecture solutions
• Stay current with technology innovations and apply appropriately within domain or program scope
• Contribute to the ongoing evolution of the architecture practice
• Lead the implementation of complex projects and initiatives that have companywide scope
• Assist in the creation of architectural artifacts for key technology initiatives
• Participate in the definition of future technology architecture and strategy
• Identify medium to high architectural impact projects
• Conduct complex technology and system assessments for architecture solutions
• Communicate the companywide Architecture strategy and direction to both management and systems related teams
• Make decisions in the development and maintenance of architectures
• Understand compliance and risk management requirements for supported areas
• Ensure applications adhere to established Wells Fargo standards, policies, methodologies and industry best practices
• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals

Lead Enterprise Architect

• Execute major components of audits, including critical technology functions and cyber security
• Perform risk assessments and document client processes
• Prepare clear documentation to support work performed
• Communicate audit results to management via reports and presentations

Senior Audit Manager – Cyber, Risk & Analysis

• Plan, perform, and lead large/complex audits at the enterprise level as well as other diverse lines of business and specialty areas.
• Design and perform compliance audit procedures, including identifying and defining issues, reviewing and analyzing evidence, and documenting processes.
• Provide significant input into the development of the annual audit plan.
• Leverage available data and analytical tools during the planning, fieldwork, and reporting phases of audit delivery.
• Establish and build working relationships with internal and external management.
• Communicate the results of audit projects to management (written reports/oral presentations).
• Manage audit work and project resources during audit engagements, providing feedback on work performed to audit team members, as appropriate.

Audit Manager – Corporate Compliance Audit

• Serve as Engagement Manager for large, complex, and higher risk projects that may be enterprise-wide in scope.
• Lead planning, scoping, and development of the audit test plan, including incorporating the use of data analytics, and coordinate engagement resources and engagement assignments among teammate effectively to complete assignments within budget while maintaining quality standards.
• Set clear quality expectations based on Truist Audit Services standards and analyze/review process documentation to evaluate effectiveness and efficiency.
• Develop meaningful, relevant, and well-supported audit reports that align with Truist's risk appetite framework and present these reports to key stakeholders.
• Advise on more complex assignments by being very knowledgeable of the organization, business, and operations (including the related laws and regulations).
• Leverage strong risk management knowledge to assess relevance of audit findings, potential exposures, materiality and demonstrate awareness of big picture issues.
• Provide leadership and development by coaching and mentoring new and junior team members and providing effective project feedback, including setting clear performance expectations.
• Assist audit management to develop and maintain relationships with assigned lines of business or business units.
• Manage timely and quality delivery of multiple tasks, including audits, projects and special assignments.
• Continue developing knowledge of auditing and use of data analysis techniques. Champion innovative techniques and methods to accomplish goals and objectives.
• Support Audit Directors by assisting with annual planning, scheduling, and risk assessment process, and providing feedback on performance of the audit team.

Senior Audit Manager – Compliance

• Lead the design, development, implementation, and maintenance of healthcare data integrations across EDI, EMR, and interoperability platforms.
• Oversee the EMR integration lifecycle, including setup, configuration, mapping, and testing for HL7 v2/v3 interfaces (e.g., ADT, ORM, ORU) supporting clinical and operational data exchange; FHIR APIs enabling secure, real-time interoperability; and ANSI X12 transactions (837 claims, 835 remittance, 820 payments, 270/271 eligibility, 276/277 claim status, TA1 and 999 acknowledgments) — ensuring accurate, compliant, and reliable end-to-end data exchange across systems and trading partners.
• Establish and execute EDI and interoperability strategy aligned with RCM transformation goals.
• Oversee 820 payment processing workflows, including reconciliation, posting integration, and exception handling.
• Ensure data integrity, performance, and reliability across all batch and real-time transactions.
• Manage onboarding, testing, and certification of payers, vendors, and trading partners.
• Partner with RCM Operations to streamline workflows and drive automation across claims, eligibility, and payment processes.
• Ensure compliance with HIPAA, ANSI X12, HL7, and FHIR standards.
• Lead incident management, issue resolution, and root cause analysis for transaction failures and integration issues.
• Establish governance, standards, and documentation for EDI and interoperability processes.
• Oversee system enhancements, releases, and modernization initiatives (including API-first strategies).
• Manage vendor relationships (clearinghouses, interface engines, API platforms).
• Lead, mentor, and develop technical teams responsible for EDI and integration services.
• Drive reporting and analytics focused on transaction performance, denial reduction, and payment accuracy.
• Support audits, compliance reviews, and risk mitigation efforts.

Senior Manager, IT

• Works as an audit subject matter expert and may coach and educate others
• Oversees and/or independently performs audits from end-to-end
• May lead moderately complex audits and have responsibility for completion of the audit
• Conducts audit work based on established audit plans and executes the audit in accordance with established standards ensuring completion

Audit Manager I – US Consumer Compliance

• Execute and lead audit engagements based on established audit plans
• Mentor staff auditors and manage relationships with senior management
• Plan, execute, and document moderately complex to complex audits/projects
• Ensure audits are aligned with management expectations and executed timely
• Provide supervision and assignments to team members as Auditor In Charge
• Update, revise, and improve existing audit procedures and programs

Audit Manager I – Consumer Compliance

• Works autonomously and accountable for acting as a lead within a specialized audit practice area
• Provides seasoned specialized knowledge, advice and/or guidance to various stakeholders and team members
• May lead and/or provide supervisory oversight to complex audits and ensure completion
• Undertakes and completes a variety of complex audit projects and initiatives requiring specialist knowledge and/or the integration of cross functional processes
• Oversees and/or independently perform concurrent multiple audits and related tasks from end to end

Audit Manager II

• Works as an audit subject matter expert and may coach and educate others
• Oversees and/or independently performs audits from end-to-end
• Executes testing of controls and conducts audit work based on established audit plans
• Manages ongoing audit communications with stakeholders during and after the audit

Compliance Audit Manager I

• Manage a portfolio of finance and boundary applications, ensuring stability, scalability, and alignment with business needs.
• Drive end-to-end delivery, including enhancements, implementations, and system lifecycle management.
• Serve as system owner across key applications, ensuring effective support, governance, and continuous improvement.
• Lead vendor coordination, including performance management, issue resolution, and roadmap alignment.
• Partner with Finance teams to deliver high-quality solutions.
• Oversee program planning and execution across multiple concurrent initiatives.
• Manage escalations, risks, and dependencies to ensure successful delivery outcomes.
• Provide functional and operational leadership across boundary finance systems and applications.
• Own the BlackLine platform, including: Account Reconciliations module support, enhancements, and roadmap.
• Transition and optimization of support models.
• Continuous improvement and adoption of best practices.
• Oversee and guide system capabilities across key applications.
• Ensure systems effectively support critical finance processes, compliance requirements, and reporting needs.
• Partner closely with stakeholders across Finance to define priorities and deliver solutions.
• Translate business needs into actionable system capabilities and enhancements.
• Act as a trusted advisor to business leaders, providing insight into system capabilities, trade-offs, and opportunities.
• Drive alignment across teams on priorities, timelines, and expected outcomes.
• Maintain strong communication with stakeholders on delivery progress, risks, and system performance.
• Lead program initiation, planning, and execution for boundary application initiatives.
• Establish governance frameworks to support delivery, contract management, and vendor oversight.
• Drive structured processes for: Requirements gathering and prioritization, Solution delivery and release management, Risk and issue management.
• Ensure adherence to enterprise standards, compliance requirements, and audit controls.
• Oversee implementation partner engagement, including selection and performance monitoring.
• Ensure effective escalation management and timely resolution of critical issues.
• Ensure seamless integration between boundary applications and core platforms (e.g., SAP S/4HANA).
• Manage upstream and downstream dependencies across finance, tax, procurement, and partner management systems.
• Collaborate with enterprise architecture and engineering teams to maintain a cohesive application landscape.
• Support data consistency, integrity, and flow across interconnected systems.
• Align with broader IT and Finance initiatives to ensure end-to-end process continuity.
• Drive continuous improvement across application support, delivery models, and system performance.
• Identify opportunities to simplify, standardize, and automate finance processes.
• Lead efforts to modernize platforms, including onboarding new applications and sunsetting legacy systems.
• Guide product selection and lifecycle activities, including: RFP processes and vendor evaluation, Contract negotiation and governance, Implementation partner selection.
• Encourage adoption of best practices, scalable solutions, and innovative technologies.
• Promote a culture of accountability, collaboration, and operational excellence.

Senior Manager, IT Finance

• Design,
• implement,
• and oversee the enterprise-wide IT governance,
• procurement,
• risk management,
• and compliance (GRC) framework for REEDS Jewelers.
• Ensure that our retail stores,
• corporate infrastructure,
• and e-commerce platform are secure,
• resilient,
• and fully compliant with all applicable regulatory,
• financial,
• and industry standards.
• Lead technical forensic investigations into complex corporate fraud including:
• e-commerce account takeovers,
• gift card manipulation,
• and anomalous transactional behaviors across point-of-sale (POS) and omni-channel credit integrations.
• Own the end-to-end process of troubleshooting suspicious patterns,
• compiling narrative reports,
• and formally filing Suspicious Activity Reports (SARs) with the Financial Crimes Enforcement Network (FinCEN) in strict compliance with Bank Secrecy Act (BSA) rules for luxury retailers.
• Provide the CIO and executive leadership with confidential intelligence briefs regarding internal or external fraud investigations,
• exposure assessments,
• and structural vulnerabilities.
• Own end-to-end compliance for PCI-DSS across all digital checkout touchpoints,
• POS systems,
• and multi-channel payment integrations.
• Manage and test IT General Controls (ITGC) to support Sarbanes-Oxley (SOX) audit readiness,
• ensuring tight segregation of duties (SoD) across financial and inventory systems (e.g., enterprise ERP and legacy AS400 databases).
• Monitor and enforce compliance with data privacy frameworks (including CCPA/CPRA) and specialized AML regulations impacting loyalty databases,
• high-value cash/financing transactions,
• and digital marketing.
• Maintain and update the IT risk register,
• translating technical security findings and transaction fraud vectors into quantifiable business risks.
• Architect and execute a robust third-party risk assessment program for SaaS providers,
• financial partners,
• supply chain logistics,
• and AI/analytics vendors.
• Act as the primary point of contact for internal and external IT auditors,
• coordinating evidence collection and owning the tracking and remediation of all audit findings.
• Develop,
• update,
• and manage the lifecycle of corporate information security policies aligned with the NIST Cybersecurity Framework or ISO 27001.

IT Risk and Compliance Manager

• Serve as the primary liaison for all information technology matters related to operation technology
• Support all hardware and software needs, manage incident response and production operations
• Monitor critical network elements to keep the network and systems functioning in a stable operating mode
• Ensure quick service restoration of problems using fault management procedures

IT Field Technician III

• Own identity and access management across core enterprise platforms, including Okta and Google Workspace, administering user lifecycle management, Single Sign-On (SSO), Multi-Factor Authentication (MFA), and role-based access controls.
• Lead endpoint management for company devices, primarily macOS systems managed through Jamf, developing secure endpoint baselines, software deployment workflows, and lifecycle management processes.
• Design and build automation using APIs and scripting languages such as Python, Bash, or PowerShell to streamline IT operations, eliminate repetitive tasks, and improve operational efficiency.
• Administer and support business-critical SaaS applications and collaboration platforms, ensuring secure, reliable, and scalable services that enable employees to work effectively.
• Partner closely with Security to support access reviews, vulnerability remediation, asset management, and compliance initiatives across frameworks including FedRAMP, SOC 2, ISO 27001, and CMMC.
• Serve as the senior escalation point for complex employee technology issues, major incidents, and advanced troubleshooting across identity, endpoint, and SaaS platforms.
• Continuously improve IT operations through process optimization, documentation, self-service capabilities, and scalable infrastructure that supports company growth.
• Collaborate across Engineering, Security, and People Operations to ensure internal technology solutions align with business needs while maintaining a secure and exceptional employee experience.

IT Engineer

• Define and govern enterprise application architecture standards and patterns
• Architect and guide solutions using C#/.NET, Angular, and Azure‑native services
• Design real‑time, event‑driven, and API‑based integrations, including Azure Service Bus
• Provide hands‑on architectural leadership across delivery teams
• Establish CI/CD and DevOps practices using Azure DevOps
• Partner with Product, Engineering, and Security to align architecture with business goals
• Support SAFe 6.0 execution by providing architectural runway and technical guidance
• Review solution designs for scalability, security, and long‑term maintainability
• Mentor engineers and architects on modern application and integration architecture
• Collaborate on SaaS integrations, including Salesforce, Informatica CAI (bonus)

Enterprise Application Architect

• Leading end-to-end project management for infrastructure, cloud, and database initiatives
• Facilitating Agile Scrum ceremonies
• Applying traditional project management techniques such as project charter development
• Managing and maintaining JIRA project boards, backlogs, epics, stories, and sprint configurations
• Collaborating with infrastructure, cloud, and database teams
• Identifying, tracking, and mitigating project risks, issues, and dependencies
• Coordinating resource planning and task assignments across technical teams
• Producing and distributing regular project status reports, dashboards, and executive summaries

IT Operations Project Manager

• oversee the audit process from planning to completion for clients as part of the company’s annual audit plan
• supervising the audit process
• researching, reviewing current processes and providing recommendations to enhance company policies and procedures
• responsible for training, supporting, supervising, motivating, and reviewing the work of audit staff and senior members
• Actively communicate progress of engagements, problems, and resolutions to clients
• Continuously improve specialty area knowledge and educate team on new audit practices and processes
• Manage billable hour budgets and follow up when team is over/under to determine cause
• Lead multiple auditing and accounting projects and client engagements simultaneously
• Delegate and manage audit and accounting assignments to achieve accurate and efficient product
• Research and identify complex audit issues and recommend creative solutions
• Generate new business for firm through community involvement, networking, and professional events/committees
• Develop and sustain excellent client relationships, owning the relationship end-to-end
• Celebrate individual and team accomplishments and be part of recruiting new and experienced staff
• Provide effective performance feedback and on-the-job training
• Contribute to performance management to help assess readiness for promotion of staff and senior levels

Audit Manager – M&D

• Develop and implement a thorough sales strategy for managed services
• Identify and penetrate target markets to drive growth and innovation
• Shape messaging to resonate with potential clients and stakeholders
• Monitor sales performance and adjust strategies as necessary
• Facilitate smooth transitions from sales to operational execution
• Promote a culture of teamwork and excellence within the sales organization

Sales Director, IT Infrastructure Managed Services

• Lead and direct complex, cross-functional technology projects ensuring familiarity with scope, objectives and technical dependencies.
• Partner closely with the Technology team as the primary project driver while maintaining alignment with Business Transformation standards and governance practices
• Establish and document clear roles and responsibilities for project team members across technology and business functions.
• Develop and update project plans including tasks, milestones, responsibilities, dependencies, timeline, and status.
• Communicate project plans to affected parties to ensure a common understanding, set proper expectations, and align technical and non-technical stakeholders.
• Manage projects in Smartsheet, the Enterprise Project Management Software, ensuring consistent use of shared tools and templates across enterprise projects
• Facilitate project meetings and create & publish all project and meeting materials, including technology summaries accessible to non-technical audiences.
• Identify, capture and escalate any project issues, risks, actions, and blockers, including those with technical complexity or cross-functional impact.
• Monitor project work and execute change control where necessary.
• Manage project budget, including vendor and licensing costs, where applicable.
• Develop and execute change management plans to support technology adoption across impacted teams and business units
• Coordinate the integration of new technologies, platforms, systems into the Great Gray environment
• Identify risk-related issues needing escalation to executive management.
• Interact with employees at all levels of the organization as well as external technology vendors and partners involved in projects.
• Manage changes to project scope and schedule.
• Complete other related duties as assigned.

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