IT Support

• Provide internal IT support to staff, troubleshooting hardware, software, and service issues.
• Analyze current internal IT workflows and systems to identify areas for process improvement.
• Develop tools and scripts to automate routine IT resource management and provisioning tasks.
• Assist with the administration and configuration of devices using MDM and cloud platforms such as Mosyle, Microsoft Intune, AWS, and GCP.
• Assist in setting up monitoring and alerting for internal systems to ensure high availability.
• Create and maintain detailed documentation for IT systems, setups, and user troubleshooting guides.
• Assist in tracking and documenting internal IT assets, hardware, and software licenses.
• Prepare summary reports on IT support trends, tool performance, and recommendations for future roadmaps.
• Work with our security team to address internal system security issues and respond to incidents.

IT Support Intern

• Provide first- and second-level support for business systems such as Salesforce, NetSuite, Dayforce, and others.
• Troubleshoot application issues, including login/access problems, data entry errors, report generation issues, and workflow inconsistencies.
• Escalate software bugs, outages, and configuration requests to internal application admins or external vendors as needed.
• Monitor incoming tickets, ensure accurate logging and categorization, and maintain SLAs for response and resolution.
• Assist users in navigating system interfaces and business workflows.
• Communicate changes, outages, and fixes related to business applications in collaboration with IT and business owners.
• Create and update user-facing documentation and FAQs in the IT knowledge base.
• Partner with internal product owners, IT Business Analysts, and Admin teams to relay end-user feedback and pain points.
• Identify opportunities to reduce support volume through automation, documentation, or system enhancements.
• Participate in testing of new features, integrations, or releases for supported platforms, as requested.

IT Product Support Specialist

• Lead the planning, execution, and delivery of IT audit and cybersecurity projects
• Manage project schedules, deliverables, risks, and stakeholder communications to ensure successful contract performance
• Coordinate cross-functional teams and monitor project progress against contractual requirements
• Support IT audit activities, cybersecurity assessments, and compliance initiatives aligned with federal regulations and industry best practices
• Prepare project status reports, executive briefings, and client deliverables
• Foster strong client relationships while ensuring quality, timeliness, and mission success
• Serve as the primary liaison between audit teams, program stakeholders, and leadership throughout the full audit lifecycle, from planning through reporting
• Coordinate audit requests, documentation, and stakeholder responses to ensure timely and accurate support of audit activities
• Perform audit readiness activities, including reviewing prior audit findings, assessing internal controls, and researching applicable federal regulations and industry best practices
• Analyze audit trends, findings, recommendations, corrective actions, and internal control activities to identify risks and opportunities for continuous improvement
• Track audit findings and corrective action plans, conduct independent verification and validation of remediation efforts, and prepare documentation supporting audit closure
• Partner with technical and business stakeholders to implement, document, and evaluate the effectiveness of internal controls and corrective actions
• Develop and maintain project dashboards, status reports, meeting agendas, minutes, and other project documentation to support executive reporting and audit governance
• Maintain centralized repositories for audit documentation, deliverables, and supporting evidence to ensure information is organized and readily accessible
• Facilitate meetings with government stakeholders, communicate audit status and key milestones, and coordinate feedback on audit findings and reports
• Support audit metrics, reporting, and reconciliation activities to provide leadership with accurate visibility into audit performance and compliance status

IT Audit Project Manager

• Lead and direct complex, cross-functional technology projects ensuring familiarity with scope, objectives and technical dependencies.
• Partner closely with the Technology team as the primary project driver while maintaining alignment with Business Transformation standards and governance practices
• Establish and document clear roles and responsibilities for project team members across technology and business functions.
• Develop and update project plans including tasks, milestones, responsibilities, dependencies, timeline, and status.
• Communicate project plans to affected parties to ensure a common understanding, set proper expectations, and align technical and non-technical stakeholders.
• Manage projects in Smartsheet, the Enterprise Project Management Software, ensuring consistent use of shared tools and templates across enterprise projects
• Facilitate project meetings and create & publish all project and meeting materials, including technology summaries accessible to non-technical audiences.
• Identify, capture and escalate any project issues, risks, actions, and blockers, including those with technical complexity or cross-functional impact.
• Monitor project work and execute change control where necessary.
• Manage project budget, including vendor and licensing costs, where applicable.
• Develop and execute change management plans to support technology adoption across impacted teams and business units
• Coordinate the integration of new technologies, platforms, systems into the Great Gray environment
• Identify risk-related issues needing escalation to executive management.
• Interact with employees at all levels of the organization as well as external technology vendors and partners involved in projects.
• Manage changes to project scope and schedule.
• Complete other related duties as assigned.

Senior IT Project Manager

• Lead end-to-end SOX programs, including planning, execution, and delivery across ITGCs, ITACs, and key business process controls
• Drive risk assessments, control scoping, testing, deficiency evaluation, and remediation
• Define program roadmaps, milestones, and success metrics, ensuring alignment with compliance and audit requirements
• Coordinate with Internal Audit and external auditors to support audit readiness and reliance
• Drive implementation of controls across modern technology environments
• Lead complex, cross-functional programs spanning multiple systems, teams, and business domains
• Embed controls across the software development lifecycle (SDLC)

Senior SOX Manager – IT

• Respond to requests for technical assistance in person, via phone, and email.
• Identify and escalate situations requiring urgent attention, redirecting problems to the appropriate resource.
• Diagnose and resolve technical hardware and software issues, assisting end-users with technical and application functionality questions.
• Research questions using available information resources.
• Follow standard help desk procedures and recommend changes for continuous improvement.
• Log/track all support requests and document resolutions in Helpdesk Ticketing System.
• Proactively identify process improvement opportunities and support continuous improvement initiatives.
• Engage in formal and informal knowledge transfer.
• Build and maintain productive client relationships with all firm users.
• Stay current with system information, changes, and updates.

Help Desk Agent

• Provide support across multiple time-zones for geographically distributed end-users responding to tickets, incoming calls, direct messages, and e-mails to troubleshoot and resolve issues
• Escalate unresolved issues to appropriate internal teams (e.g. engineering, security)
• Acquire, provision, and manage endpoint and hardware inventory and lifecycle
• Provision and de-provision employee identity and access
• Troubleshoot local and cloud based application issues
• Create and improve technical documentation for internal systems, procedures, and end-user solutions
• Perform audits of permissions and access across IT systems
• Partner with Security to meet compliance standards, including SOC 2, FedRAMP, and PCI
• Communicate with stakeholders, plan, lead, and execute on scheduled timelines for cross-departmental projects and departmental objectives
• Maintenance of network and related systems
• Identifying opportunities for automation - driving development and implementation in partnership with a project manager and stakeholders

IT Engineer

• Support the Department of Transportation (DOT) Office of the Chief Technology Officer where you’ll ensure they are using the most cost-effective and efficient technology to meet current and future information needs.
• Ensure the alignment of IT investments with the office’s strategic goals and objectives.
• Create, update, and maintain a modernization plan for existing IT systems that includes scope, an implementation strategy, schedule, results-oriented goals, and measures.
• Conduct analyses of previously implemented systems, ensuring each system is meeting customer and business needs, and identify areas for innovation.

IT Project Manager

• Answer and respond to customers' requests via phone and email
• Identify, research, and resolve customer issues
• Provide accurate and timely ticket documentation
• Meet and exceed required metrics and Service Level Agreements (SLAs)
• Provide timely updates and follow up to customers
• Escalate to internal representatives or system support specialists when appropriate
• Identify and appropriately communicate recurring problems
• Evaluate and prioritize customer problems and complaints
• Comply with documented regulations, processes, and procedures

Help Desk Specialist

• Ensure customer success in designing, building, and migrating applications, software and services to the Cloud.
• Collaborate with Humana enterprise teams and/or vendors/partners to define, mature and operationalize cloud patterns, reference architectures, and frameworks for successful cloud adoption.
• Lead architectural discussions, design exercises, and proof of concepts to create world class Cloud Native solutions while ensuring these solutions are practical, implementable and easily consumable by our application teams.
• Author or otherwise contribute to customer facing publications such as playbooks, run books, templates, standards guidance, etc. ensuring these artifacts enable our customers to easily consume Cloud capabilities at scale.
• Provide guidance and thought leadership to enterprise teams with modern/future state cloud architecture and drive discussions with teams about best practices, trade-offs, implications for technical design & decisions.
• Exercise independent judgment and decision making on complex issues regarding job duties and related tasks and works under minimal supervision.

IT Support jobs in District of Columbia

See all jobs on JobTailor