Human Resources

• own the planning, implementation, and service delivery for the Lifecycle Time & Attendance team
• guide, coach, and develop direct reports
• foster a positive team culture across international borders in a remote environment
• lead performance management through bi-annual evaluations
• drive recruitment, training, mentoring, and supervision of regional team
• serve as subject matter expert on all high-risk Time & Attendance related topics
• partner across domains to enhance T&A processes and standard operating procedures
• ensure efficient, compliant delivery of Time & Attendance services
• resolve escalated T&A issues through detailed analysis
• champion the responsible adoption of AI-assisted tools within the team

HR Manager, Lifecycle Time & Attendance – APAC

• Manage stakeholder relationships with executives to ensure effective business strategy execution
• Execute bi-annual performance management cycles
• Support and advise managers and employees on all employee lifecycle processes, including HR policies, employee relations
• Ensure compliance with Malaysian employment laws, including handling restructuring initiatives and complex employee relations cases
• Be the local point of contact for legal compliance matters and liaise with our legal team on employment contracts and regulatory matters
• Collaborate with the People Operations team to streamline and automate HR processes, leveraging AI and technology
• Analyze HR data and metrics to provide workforce reports and statistics, and recommend efficiency improvements
• Contribute to engagement initiatives that foster a positive, inclusive workplace
• Oversee payroll administration and HR operations, ensuring accuracy and efficiency
• Oversee on HR vendor management and contract renewals for HR services

HR Generalist

• As a critical extension of our clients’ HR teams, we navigate and advise on the intricate paths of global employment with unmatched speed, expertise, and precision.
• The vision of the Lifecycle team at Remote is not just about maintaining the gold standard in HR practices; it’s about elevating it, integrating cutting-edge technology solutions, and enriching customer experiences in over 80+ countries.
• On this team, your work directly influences our ability to sustain and extend our compliance coverage, continuously enhance our customer journeys, and significantly increase our operational capacity.
• You’re not just part of a team; you’re at the forefront of shaping the future of work, ensuring every interaction is fast, intuitive, and profoundly impactful.
• Dive into a role where your passion for innovation, commitment to excellence, and drive to make a global difference aligns with our mission to empower organizations worldwide to employ anyone, anywhere — compliantly.
• The Senior Lifecycle Specialist, Employee Relations & Transitions independently manages all employee exits for Remote's external employees with a focus on legal compliance, excellent quality and providing delightful customer service. Additionally, the specialist provides first-level Employee Relations support, guiding clients through workplace concerns and coordinating appropriate resources.
• As part of a larger employee Lifecycle team, the Senior Specialist is also expected to drive process improvements and initiatives in line with Remote's strategic goals and values.

Senior HR Lifecycle Specialist, Employee Relations and Transitions – APAC

• As a critical extension of our clients’ HR teams, we navigate and advise on the intricate paths of global employment with unmatched speed, expertise, and precision.
• Manage and resolve complex end-to-end employee exits with minimal supervision across multiple international jurisdictions, prioritizing a superior offboarding experience for Remote's clients and employees.
• Provide sound and trusted guidance with an elevated level of knowledge on key jurisdictions, and manage clients' requests on various HR matters, including but not limited to termination, resignation and transfer procedures, employment contracts, and redundancy processes, ensuring legal compliance and best practices.
• Independently lead and facilitate meetings with clients and external employees, including but not limited to workforce reduction consultation meetings, administrative hearings, negotiations in separations and settlements, providing guidance on terminations, and delivering termination outcomes.
• Influence and negotiate positive outcomes in complex terminations, successfully navigating and directing multiple stakeholders with competing interests through a complicated, involved and sometimes lengthy process.
• Liaise with and coordinate various internal and external stakeholders to ensure compliance in offboarding activities and audits, including but not limited to payroll, legal counsel, government bodies, and trade unions.
• Draft, tailor and administer all termination and supplementary documents with accuracy and attention to detail, ensuring employee records are maintained with strict adherence to privacy and confidentiality regulations.
• Process offboarding on Remote's internal HRIS platform, collaborating with various internal stakeholders, such as Customer Success, Legal, Payroll, Benefits, Time and Attendance, among other verticals, to ensure all aspects of the employee exit are administered correctly and promptly.
• Act as the first point of informal escalation as a trusted colleague with good judgment, by way of providing expertise, mentoring and guidance to more junior team members.
• Provide comprehensive guidance on Remote's Employee Relations resources, helping clients navigate complex workplace scenarios.
• Conduct thorough preliminary assessments of workplace concerns, identifying key facts, applicable local regulations, and potential paths forward.
• Serve as a trusted resource for internal and external stakeholders on employee relations matters, ensuring appropriate handling of complex cases.
• Guide clients in understanding progressive disciplinary approaches, documentation requirements, and best practices for handling difficult situations.
• Track and monitor ongoing employee relations cases, ensuring timely follow-up and appropriate coordination with relevant stakeholders.
• Be the subject-matter expert and proactively resolve internal and external queries on all offboarding and first-level employee relations matters in conjunction with Lifecycle's internal stakeholders.
• Actively identify opportunities, advocate for and drive process improvements, automation, product development and overall customer and employee experience through the offboarding and employee relations processes.

Senior Lifecycle Specialist, Employee Relations and Transitions – APAC

• Manage and resolve end-to-end employee exits across multiple international jurisdictions, prioritizing a superior offboarding experience for Remote's clients and their employees.
• Provide sound guidance and manage clients' requests on various HR matters, including but not limited to termination, resignation and transfer procedures, employment contracts, and redundancy processes, ensuring legal compliance and best practices.
• Lead and facilitate meetings with clients and external employees, including but not limited to workforce reduction consultation meetings, administrative hearings, negotiations in separations and settlements, providing guidance on terminations, and delivering termination outcomes.
• Influence and negotiate positive outcomes in complex terminations, balancing multiple stakeholders with competing interests.
• Liaise with and coordinate various internal and external stakeholders to ensure compliance in offboarding activities and audits, including but not limited to payroll, legal counsel, government bodies, and trade unions.
• Draft, tailor and administer all termination and supplementary documents with accuracy and attention to detail, ensuring employee records are maintained with strict adherence to privacy and confidentiality regulations.
• Process offboarding on Remote's internal HRIS platform, collaborating with various internal stakeholders, such as Customer Success, Legal, Payroll, Benefits, Time and Attendance, amongst other verticals, to ensure all aspects of the employee exit are administered correctly and promptly.
• Be the subject-matter expert and respond to internal and external queries on all offboarding matters in conjunction with Lifecycle's internal stakeholders.
• Navigate clients through Remote's Employee Relations resources and guides, helping them understand applicable policies and processes.
• Conduct preliminary assessment of workplace concerns, identifying key facts and applicable local regulations.
• Coordinate with internal and external stakeholders to ensure appropriate handling of employee relations matters.
• Support clients in understanding progressive disciplinary approaches and documentation requirements.
• Monitor ongoing employee relations cases, ensuring timely follow-up and coordination with relevant stakeholders.
• Actively identify opportunities for and contribute to process improvements, automation, product development and overall customer and employee experience through the offboarding and employee relations processes.

Senior Lifecycle Specialist, Employee Relations and Transitions

• Serve as the key point of contact towards candidates, interviewers, facilitators, Talent Acquisition, Talent Growth, and HR stakeholders
• Provide clear, professional, and timely written and verbal communication across all supported processes
• Coordinate recruitment-related administrative activities, including candidate and interviewer communication, interview support, and system updates
• Support Talent Growth and leadership development activities, including virtual session production and facilitator assistance
• Work across multiple HR systems, recruitment platforms, learning tools, ticketing systems, and internal platforms to complete requests accurately and efficiently
• Create and manage purchase order requests in the relevant system for HR, Talent Growth, and related operational needs
• Maintain accurate documentation, trackers, reports, and process records related to Talent Acquisition and Talent Growth support
• Participation in continuous improvement projects to improvise existing HR processes

HR Administrative Support

Lifecycle Specialist, Employee Relations and Transitions

• Post high-volume job advertisements across Malaysian job boards and client portals
• Track recruitment pipelines and administrative status updates across RPO accounts
• Consolidate weekly Employment Pass (EP) status update reports to keep clients informed
• Liaise with the internal Global Mobility team to gather accurate visa processing updates
• Perform end-to-end monthly payroll for outsourced talent and internal teams
• Calculate statutory contributions including EPF, SOCSO, EIS, and PCB (MTD)
• Execute complex monthly client invoice billing based on RPO service agreements
• Utilize advanced Excel (VLOOKUP, Pivot Tables) to audit billing data and reports

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