Full-stack Engineer

• Supervise the daily activities of the senior Service Desk analyst team;
• Ensure proper distribution of support queues (chat and portal), guaranteeing compliance with established SLAs;
• Monitor the team's operational metrics, driving actions for continuous performance improvement;
• Prepare and consolidate daily volume reports, weekly performance reports and a monthly governance report for presentation to IT management;
• Conduct quality monitoring and audits of support interactions, tracking indicators such as Average Response Time (ART) and CSAT;
• Serve as the technical reference for the operation, supporting the team in resolving more complex incidents and inquiries;
• Act as the escalation point for critical incidents (P1 and P2), ensuring swift and effective remediation;
• Validate the handoff of tickets to internal infrastructure teams and Field Services partners, ensuring requests are routed correctly;
• Identify opportunities to improve operational processes, proposing actions to increase efficiency and service quality.

Supervisor – Technical Lead, Service Desk

• Develop and maintain backend applications
• Design, implement, and maintain RESTful APIs
• Work with microservices architectures
• Implement and manage containerized environments using Kubernetes
• Integrate and manage messaging systems
• Ensure code quality through unit tests and code reviews
• Collaborate with cross-functional teams to define, design, and launch new features
• Monitor and improve the performance of systems and services

Fullstack Developer (Mid-level)

• Define and guide the architecture of digital platforms and channels — web, mobile, applications, self-service portals and public APIs — ensuring consistent experience, performance, security, component reuse and integration with corporate systems and back-end platforms.
• Serve as a technical reference for the evolution of digital platforms and channels, guiding strategic architecture decisions and aligning the customer journey with the technology strategy.
• Lead the modernization of channels and platforms, including micro-frontend architectures, BFF (Backend for Frontend), omnichannel experience and consistency of the journey across digital and physical touchpoints.
• Design long-term architectures for channels and platforms, considering scalability, resilience, security, observability, interoperability, cost and maintainability.
• Define, review and provide guidance on solution designs for new digital initiatives, integrations, system replacements, platform evolution and adoption of new technologies in the channels.
• Establish and disseminate standards, guidelines, templates and reference architecture models for digital platforms and channels, APIs, microservices, events and integration.
• Participate in architectural governance of digital initiatives, ensuring traceability of decisions, recording assumptions, trade-off analysis and use of ADRs.
• Provide technical guidance to squads, architects, analysts and development teams for channels and platforms, promoting consistency across projects and domains.
• Support the construction and evolution of technology roadmaps for digital platforms, identifying opportunities for modernization, simplification, standardization, consolidation and reduction of technical debt.
• Support broader technology modernization initiatives — legacy evolution, distributed architectures, microservices, messaging, event-driven architecture and cloud-native patterns — that underpin digital channels.
• Conduct architectural assessments of internal and external solutions, considering adherence to corporate standards, technical risks, security, LGPD (Brazilian General Data Protection Law), integration and solution lifecycle.
• Evaluate emerging technologies and modern digital architecture practices, proposing adoption when there is fit, feasibility and business value.
• Work collaboratively with security, infrastructure, cloud, data, integration and business teams to deliver complete, sustainable digital solutions aligned with corporate needs.
• Participate in executive and technical discussions, translating digital architecture concepts into clear, decision-oriented recommendations.
• Promote continuous improvement of channel and platform architectures, identifying risks, bottlenecks, redundancies and opportunities for technical and functional evolution.
• Support consolidation of the architectural repository, technical documentation, architecture-as-code and corporate reference models.

Software Architecture Specialist – Digital Platforms and Channels

• Liderar iniciativas e entregas de produtos bancários de forma ponta a ponta.
• Coordenar e influenciar times multidisciplinares compostos por Engenharia, QA, Produto, Arquitetura e áreas de negócio.
• Garantir alinhamento entre objetivos estratégicos, necessidades dos clientes e execução tecnológica.
• Conduzir discussões funcionais e de tecnologia, desafiando requisitos e propondo soluções orientadas à geração de valor.
• Priorizar demandas com base em impacto para o negócio, experiência do cliente e viabilidade técnica.
• Atuar como facilitador entre stakeholders executivos e equipes de entrega.
• Identificar riscos, dependências e gargalos que possam comprometer cronogramas e resultados.
• Promover a colaboração entre diferentes áreas, criando um ambiente de alta performance e foco em resultados.
• Acompanhar indicadores de sucesso, métricas e evolução das entregas.
• Apoiar a definição de roadmaps e estratégias de evolução dos produtos.

Tech Lead, Produto

• Ajudar outras pessoas do time com dúvidas de negócio e tecnologia;
• Ajudar arquiteto com pequenas alterações em documentação e processos;
• Destreza para falar com o cliente de forma clara e segura; Tomar iniciativa para resolver questões do dia a dia do time;
• Participação de ritos com nossos clientes;
• Interação com os Arquitetos do time para compreensão da solução de negócio e técnica;
• Levantamento das atividades técnicas;

Engenheiro de Software

• Desenvolvimento de API’s utilizando Node.JS, postgres e/ou Mongodb
• Monitorar a saúde das nossas aplicações;
• Contribuir com evoluções arquiteturais;
• Ajudar com resoluções e melhorias em débitos técnicos;
• Propor novas ideias e soluções arquiteturais reutilizáveis;
• Identificar melhorias no design de nossos códigos e sistemas;
• Participação na direção estratégica no time de engenharia;
• Mentorar e ajudar pessoas a crescerem e evoluírem na carreira;
• Identificar gargalos e melhorias de performance em nosso banco de dados ou API’s;
• Ser referência em relação a boas práticas durante a construção de nossos sistemas e aplicações;
• Garantir que nossos componentes estejam com um bom design de código;
• Garantir que nossos serviços possuem um nível de acoplamento saudável;
• Garantir que as evoluções não diminuam a qualidade e saúde de nossos serviços.

Desenvolvedor de Software – NodeJS

• Develop robust, scalable backend solutions using Java and Spring Boot.
• Actively participate in the full software development lifecycle, from design to production delivery.
• Implement and evolve CI/CD pipelines, ensuring automation and delivery quality.
• Write unit, integration and end-to-end (E2E) tests, promoting reliability and quality practices.
• Integrate and manage relational databases, and work with Kafka and its connectors.
• Work with JPA/Hibernate and Kubernetes for application orchestration.
• Ensure application observability using metrics, logs and monitoring to continuously improve operations.
• Apply and promote software resilience best practices to ensure fault-tolerant, highly available systems.
• Collaborate with other teams, fostering alignment and clear communication.
• Propose innovative solutions for technical and business challenges.
• Document architecture and technical decisions to facilitate understanding and future evolution of solutions.
• Contribute to the technical development of other engineers on the team.
• Seek and apply feedback for continuous improvement, maintaining a collaborative and proactive attitude.

Senior Software Engineer

• Projetar e desenvolver aplicações fullstack escaláveis e resilientes, com backend em Java e/ou Python e frontend em React;
• Liderar a integração de sistemas internos e externos, garantindo a comunicação e o funcionamento correto entre serviços, APIs e interfaces;
• Definir padrões de arquitetura, código e pipelines de CI/CD para a squad, com foco principal no backend;
• Garantir alta disponibilidade, segurança e performance de ponta a ponta, do banco de dados à interface do usuário;
• Mentorar e orientar desenvolvedores Júnior e Pleno, promovendo boas práticas de engenharia em toda a stack;
• Propor soluções técnicas inovadoras para cache, filas, mensageria e processamento de eventos, contribuindo também na arquitetura de componentes do frontend;
• Traduzir demandas de negócio em requisitos técnicos, participando de decisões de UX/UI quando necessário;
• Interagir, acolher e acompanhar equipe de negócio e produto, contribuindo tecnicamente desde a concepção até a entrega da solução completa.

Desenvolvedor Fullstack Sênior

• Contractor-provided professional responsible for producing the software artifacts the squad must deliver.

Software Developer – Mid-level

• Design, develop, and implement robust and scalable software solutions using development best practices.
• Collaborate with cross-functional teams to understand business requirements and propose appropriate technical solutions.
• Maintain and optimize existing systems, ensuring application performance and security.
• Actively participate in code reviews and provide constructive feedback to other developers.
• Contribute to defining development standards and processes, promoting continuous improvement within the team.
• Stay up to date with new technologies and industry trends, proposing innovations that add business value.

Software Engineer – Business Focus

• Design, develop, and implement robust, scalable software solutions using development best practices.
• Collaborate with multidisciplinary teams to understand business requirements and propose appropriate technical solutions.
• Maintain and optimize existing systems, ensuring application performance and security.
• Actively participate in code reviews and provide constructive feedback to other developers.
• Contribute to the definition of development standards and processes, promoting continuous improvement within the team.
• Stay up to date with new technologies and industry trends, proposing innovations that add business value.

Software Engineer – Business Focus (Contractor/PJ)

• Define and evolve the architecture of highly complex solutions, ensuring scalability, resilience, security, and maintainability.
• Establish and communicate the long-term architectural vision aligned with business strategy and the platform’s capabilities.
• Define architectural patterns, frameworks, and software engineering best practices adopted across the organization.
• Lead Proofs of Concept (PoC) and evaluations of new technologies, providing recommendations based on trade-offs.
• Produce Architectural Decision Records (ADRs) and document significant technical decisions for traceability and governance.
• Define the architecture of modern web applications, setting standards for componentization, state management, performance, and accessibility (React, Angular, or Vue.js).
• Architect cross-platform and native mobile solutions, defining navigation patterns, state management, API communication, and offline experience (React Native, Flutter, or Swift/Kotlin).
• Ensure consistency of design systems and user experience (UX) between web and mobile platforms, collaborating with product and design teams.
• Define performance and optimization strategies for web and mobile applications.
• Establish frontend- and mobile-specific security standards: secure storage, API communication, authentication (OAuth2/OIDC), and protection against OWASP Mobile Top 10 threats.
• Guide the team in defining testing strategies for frontend and mobile layers: unit, integration, and end-to-end (Cypress, Detox, Appium) and accessibility testing.
• Technically lead multidisciplinary squads, mentoring mid-level architects and senior developers across backend, web, and mobile layers.
• Conduct code reviews and architectural reviews with focus on quality, security, performance, and adherence to defined standards.
• Act as a mentor to professionals in the area, fostering the team’s technical growth and a culture of engineering excellence.
• Serve as an escalation point for critical technical decisions, resolution of complex problems, and production incident situations.
• Define and evolve the strategy of the internal development platform (IDP), ensuring that tools, standards, and workflows serve the entire engineering organization.

Software Architect III

• Maintain the operation of production systems;
• Perform system maintenance;
• Develop with unit tests;
• Develop and implement using PHP, Python, Vue.js and React;
• Use the Laravel and Lumen frameworks;
• Develop new products using a microservices architecture;
• Write highly available code;
• Use Docker to containerize the development environment;
• Use Git for code versioning;
• Work with Jira;
• Use agile methodologies to support activities.

Full Stack Software Engineer – Mid-level

• Develop and customize the internal developer portal using the SaaS platform's public APIs and webhooks.
• Design, develop, and maintain microservices and RESTful/asynchronous APIs using Python (FastAPI, Django or Flask).
• Implement front-end improvements using JavaScript and jQuery, ensuring an excellent user experience.
• Deploy, scale, and operate applications on AWS, Azure, or GCP using Docker, Kubernetes, Serverless, and managed services.
• Collaborate with DevOps teams to build and maintain CI/CD pipelines, infrastructure as code (Terraform/CloudFormation), automated testing, and deployment processes.
• Monitor and optimize application performance, availability, security, and scalability.
• Participate in architecture reviews and code reviews, promoting development best practices.

Mid-level Full Stack Developer

• Atuar como Tech Lead de times de desenvolvimento de canais digitais web e mobile.
• Atuar no desenvolvimento full stack de forma hands-on, participando diretamente de implementações críticas, resolução de troubleshooting complexo e apoio técnico ao time.
• Liderará desenvolvimentos de jornadas conversacionais, incluindo Whatsapp, sob direcionamento técnico do COE – Centro de Excelência deste tema.
• Liderar tecnicamente iniciativas de evolução e modernização de canais digitais, com foco em performance, escalabilidade e experiência do cliente.
• Garantir boas práticas de engenharia de software, qualidade de código, testes e observabilidade.
• Liderar integrações entre canais digitais e plataformas backend.
• Trabalhar de forma próxima a Produto, UX e Negócio, traduzindo requisitos em soluções técnicas consistentes.
• Promover disseminação de conhecimento técnico, code reviews e evolução do time.

Tech Lead, Fullstack – Consultor, Canais Digitais

• Develop end-to-end full-stack products with back-end using Laravel and/or Node.js and front-end using Angular and/or Vue.js;
• Work AI-first on a daily basis, using tools such as Claude and Cursor as part of the development workflow (not just as API consumers, but within the actual build process);
• Turn specifications into product, maintaining quality and traceability;
• Ensure the quality of your work: write automated tests (unit and integration), validate the product against acceptance criteria, and cover regressions before deployment;
• Work in pair programming with other developers, using a structured and versioned approach;
• Contribute to the evolution of our development framework and execution standards;

Fullstack Developer, Mid-level

• Manter relacionamento ativo com o Product Owner, compreendendo requisitos de negócio e participando de reuniões de coleta e revisão de requisitos.
• Assumir e gerenciar itens de backlog, coordenando com a equipe o desenvolvimento das funcionalidades planejadas para cada sprint.
• Prototipar, desenvolver e solucionar problemas de software nas camadas de Front-end (interface do usuário) e/ou Back-end (serviços e APIs).
• Realizar revisões técnicas de design e revisões de código, assegurando qualidade, escalabilidade e reutilização.
• Conduzir revisões por pares (code review), garantindo aderência às melhores práticas e padrões de desenvolvimento.
• Participar de discussões técnicas colaborativas com foco em UX, arquitetura, design e desenvolvimento.
• Apresentar demonstrações (demos) de funcionalidades e subprodutos a stakeholders, utilizando as tecnologias mais atuais de Front-end e Back-end.

Especialista de Engenharia de Software I

• Orchestration Architecture: Design and lead the implementation of the "Specialty Proxy" in Python, connecting Twilio Agent Connect to our LangGraph engine.
• RAG Engineering: Structure semantic search pipelines to query technical manuals and parts databases, ensuring accurate diagnostics for residential and automotive services.
• Context and Memory Management: Implement coexistence with Twilio Conversation Memory to eliminate "amnesia" between channels (Magento, WhatsApp, Central).
• Multi-LLM Strategy: Manage model routing (Azure GPT, Anthropic Claude, Llama) based on cost, latency, and technical complexity.
• Technical & Business Interface: Translate revenue and conversion KPIs into AI technical requirements, ensuring sentiment tagging (Twilio Intelligence) feeds human escalation decisions.

Senior Software Engineering Analyst I — Services

• Garantir que a equipe possua todos os meios para produzir, validar e assegurar a qualidade de conteúdo geoespacial de forma plena a partir da interpretação de ortofotos, plantas, insumos geográficos e demais documentos técnicos.
• Elaborar e atualizar Instruções de Trabalho (IT) a partir de documentos-base como: Termo de Referência, Especificações Técnicas, amostras de produção, insumos recebidos e histórico de projetos (lições aprendidas).
• Monitorar continuamente o processo produtivo, analisando métricas de desempenho, retrabalho, produtividade e qualidade.
• Garantir a qualidade, validação final e padronização das entregas.
• Realizar o planejamento pré-inicial do projeto: análise de insumos, entendimento do escopo, definição de metodologia, validação de premissas operacionais e preparação da equipe.
• Gerenciar a alocação da equipe desde o início até o encerramento, garantindo que a produção siga o cronograma previsto.
• Acompanhar o planejado x realizado, avaliando desvios e propondo planos de ação para correções.
• Manter comunicação estruturada com gestão, áreas parceiras e clientes, quando necessário.
• Conduzir feedbacks contínuos, estruturados e alinhados ao PDI (Plano de Desenvolvimento Individual) de cada colaborador do time.
• Administrar expectativas e questões emocionais da equipe, acolhendo demandas e, ao mesmo tempo, assegurando foco nas metas.
• Intervir quando métricas estiverem difíceis de alcançar, realizando análise técnica, reorganização do processo ou treinamentos específicos.
• Identificar necessidades de capacitação do time e solicitar treinamentos técnicos ou acompanhamentos individuais quando necessário.
• Conduzir conversas de alinhamento sobre postura, entrega e atitudes com os colaboradores do time.
• Participar de entrevistas técnicas e comportamentais para novas contratações, avaliando aderência técnica à necessidade da vaga e dos projetos.
• Atuar de forma ética, imparcial e profissional em situações críticas, incluindo condução de desligamentos quando necessário.
• Desenvolver a equipe continuamente por meio de: mentorias, treinamentos, revisões de performance, análises de evolução e acompanhamento próximo do dia a dia.
• Interface com áreas internas para garantir organização, priorização e fluidez nas entregas.
• Realizar reuniões técnicas, alinhamentos e apresentações de resultados.
• Acompanhar e reportar indicadores operacionais para gestão.

Líder Técnico de Sensoriamento Remoto

• Develop and maintain web pages and landing pages, ensuring usability and responsiveness for both desktop and mobile versions.
• Implement adjustments and improvements to existing interfaces, following standards defined by the team.
• Collaborate with designers and developers to turn prototypes into functional code.
• Quickly report technical issues and work with the team to find solutions.
• Follow development best practices, including code versioning and basic testing.
• Participate in agile meetings and collaborate with multidisciplinary teams.
• Continuously learn about new front-end technologies and trends.

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