Field Engineer

• Managing the customer support system in the installation, service and repair of all products supported by DePuy Synthes.
• Responsible for interaction with customers over the phone and in person for the handling of customer technical inquiries, and complaints.
• Perform Technical Support to internal and external customers through the Customer Support Call Center
• Manage account schedule and perform the installation, operation, repair and upgrades of equipment within assigned territory.
• Devises and implements preventative maintenance programs and maintains performance and service records for equipment.
• Manage region and schedule to facilitate all aspects of technical / engineering work required to support all products supported and serviced by the technical department.
• Responds to customer requests for emergency service.
• Determines cause(s), troubleshoots and takes corrective action.
• Provides guidance to customers to include Doctors, Nurses and hospital Biomedical engineers along with Field Service Specialists and/or Representatives and assists when customer satisfaction issues arise.
• Manage customer expectations on a regular basis before and after various interactions to ensure customer satisfaction.
• Completes paperwork, documentation and administrative tasks per policy and procedures.
• Complete, clear and timely update in the Service Management System related to Workorder, Orders.
• Complete all processing of RMA returns to support individual usage of parts and equipment.
• Manage allocated inventory and complete required audits to support thereof.
• Completes required training for supported products and processes.
• Acts as customer advocate to represent customer needs internally.
• Participate in incident investigation.
• Support installation and support of products in clinical trials, external evaluations, regulatory testing or similar.
• Responsible for communicating business-related issues or opportunities to next management level.
• Responsible for ensuring personal and Company compliance with all Federal, State, local and Company regulations, policies, and procedures.
• Be familiar with and adhere to J&J environmental and safety policies and guidelines. Immediately inform supervisors if there are any violations, deviations or hazards present.
• Performs other duties assigned as needed

Field Service Engineer

• Managing the customer support system in the installation, service and repair of all products supported by DePuy Synthes.
• Interaction with customers over the phone and in person for the handling of customer technical inquiries, and complaints.
• Perform Technical Support to internal and external customers through the Customer Support Call Center
• Manage account schedule and perform the installation, operation, repair and upgrades of equipment within assigned territory.
• Devises and implements preventative maintenance programs and maintains performance and service records for equipment.
• Responds to customer requests for emergency service and determines cause(s), troubleshoots and takes corrective action.
• Provides guidance to customers including Doctors, Nurses and hospital Biomedical engineers along with Field Service Specialists and/or Representatives and assists when customer satisfaction issues arise.
• Completes paperwork, documentation and administrative tasks per policy and procedures.
• Act as customer advocate to represent customer needs internally.
• Responsible for communicating business-related issues or opportunities to next management level.
• Participate in incident investigations.

• Designs components or portions of systems and modifies existing designs to develop or improve products and facilitate manufacturing operations
• Utilizes computer-aided design equipment and/or graphic tools such as, CAD, CAM or CATIA
• Gathers information, makes studies, computes calculations, and prepares original rough layouts, sketches to present design proposal
• Coordinates design criteria with engineering, manufacturing, tooling, material, and planning group such as ease of manufacture, availability of materials, and contractual specifications
• Exclude classifications in which incumbents predominantly perform drafting assignments
• This role is in Field Engineering HVAC which primarily supports x22 for the LHA program

Field Engineer, Ventilation Designer

• Provide on-site and remote upgrades and troubleshooting of Motorola ASTRO systems.
• Demonstrate and leverage expertise in ASTRO core applications (UNC, PM, UEM, ESXi, IMW, KMF, HBSS, and PKI).
• Administer and troubleshoot within an IT environment.
• Execute Motorola ASTRO upgrades.
• Collaborate with customers, subcontractors, and internal teams (Sales, Engineering, Project Management, and Customer Support).
• Contribute to preventative maintenance and break-fix activities.
• Participate in the execution of upgrade and migration strategies.
• Proficiently utilize Microsoft Office and Google Suite applications.
• Apply knowledge of Motorola ASTRO technologies, including networking, cybersecurity principles, Active Directory administration, and LMR communications.
• Administer and troubleshoot IP networks.
• Effectively manage and troubleshoot issues within an IT environment.
• Maintain meticulous organization and attention to detail.
• Utilize CompTIA Network+, Security+, MCSE, or CISSP certification knowledge (as applicable).
• Manage and utilize Host Based Security Systems (HBSS).

Field Service Technician III

• Perform customer installation, maintenance, and service calls promptly and effectively
• Service electromechanical equipment like self-checkout systems within an assigned territory
• Perform maintenance, repair, PM work, and system overhauls

Field Service Technician

• A Field Service Engineer works independently or with more experienced engineers in performing inspections, tuning, operational audits, pre-commissioning testing on boilers and environmental equipment, and writes estimates and proposals.
• Collecting and evaluating field data.
• Working with customers, account executives, vendors and sublet vendors with assistance and guidance from District Engineer or senior engineer.
• Preparing technical reports including service and special reports.
• Working as part of commissioning teams on project startups
• Performing site activities including: boiler inspections, condition assessments and boiler operation evaluations
• Providing construction technical support and outage management
• Works on estimates and proposals for equipment upgrades

• Execute the setup, programming, assessment, and handover of radio network solutions for Motorola Solutions, encompassing infrastructure such as trunking systems, repeaters, and handheld units.
• Manage the post-sale deployment and integration of digital voice and data communication networks.
• Identify technical malfunctions, perform complex equipment repairs, and conduct scheduled maintenance both remotely and at customer sites.
• Deliver expert technical guidance and training to clients to facilitate effective operation of deployed systems.
• Maintain precise and prompt records of all service operations, including system upgrades, maintenance checks, and repairs.
• Liaise with engineering, sales, and project management units to achieve high levels of customer satisfaction and project success.
• Follow corporate guidelines and rigorous safety standards during all field engineering tasks.
• Engage in continuous professional development to stay informed of emerging technologies and industry standards.
• Oversee the inventory of specialized tools and components necessary for field assignments.
• Participate in an on-call schedule to provide around-the-clock support for essential communication infrastructure.
• Offer specialized technical support for complex applications, including software-based electronics troubleshooting and the optimization of RF and Broadband architectures like digital P25 systems.
• Serve as the Lead Federal Field Engineer for major system initiatives, coordinating team efforts and providing mentorship to junior engineering staff.
• Perform precise system tuning, programming, and performance testing while finalizing all project documentation.
• Collaborate with technical support and product teams to analyze and resolve system defects during the deployment and maintenance phases.
• Generate weekly status reports detailing field activities and project milestones.
• Utilize trend analysis to conduct preventive maintenance routines that ensure continued system reliability.
• Engineer solutions for complex technical hurdles identified during system support or hardware upgrades.

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