Field Service Engineer

Johnson & Johnson

Field Service Engineer managing customer support for DePuy Synthes products in the Greater Philadelphia area. Responsible for installations, repairs, and customer service interactions.

Posted 6/30/2026full-timePhiladelphia • Mississippi, Pennsylvania • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Responsible for managing the customer support system in the installation, service and repair of all products supported by DePuy Synthes.
Perform Technical Support to internal and external customers through the Customer Support Call Center
Manage account schedule and perform the installation, operation, repair and upgrades of equipment within assigned territory.
Devise and implement preventative maintenance programs and maintain performance and service records for equipment.
Respond to customer requests for emergency service.
Determines cause(s), troubleshoots and takes corrective action.
Manage customer expectations on a regular basis before and after various interactions to ensure customer satisfaction.
Complete, clear and timely update in the Service Management System related to Workorder, Orders.
Complete all processing of RMA returns to support individual usage of parts and equipment.
Manage allocated inventory and complete required audits to support thereof.
Participate in incident investigation.

Requirements

What you’ll need

Vocational/Trade Certificate with preferably 6 years related work experience OR Associate degree with preferably 4 years related work experience OR Bachelor’s degree with preferably 2 years related work experience OR High school diploma with preferably 8 years related work experience in customer support, technical support/technical service.
Strong problem-solving, analytical, and organizational skills
Proficiency in Microsoft Office
Ability to use standard test equipment, including a digital multimeter
Ability to work in a hybrid office/field environment (approximately 25% office / 75% field)
Ability to travel on short notice, including frequent air travel
Ability to operate a company vehicle with a valid driver’s license
Flexibility to work weekends and off-hours as needed to support customer and business needs
Ability to perform physical duties including lifting equipment, prolonged standing, bending, and similar tasks
Commitment to following safety rules, using required PPE, and participating in incident investigations
Valid US Driver’s license
Preferred: Academic qualification in engineering or equivalent experience
Experience in the medical device industry
Knowledge of servicing principles, practices, and procedures
IT integration skills

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Company car through the Company’s FLEET program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Technical SupportPreventative MaintenanceTroubleshootingService Management SystemDigital Multimeter UsageInventory ManagementRMA ProcessingIncident Investigation

Soft Skills

Analytical SkillsOrganizational SkillsCustomer Satisfaction Management

Certifications

Vocational/Trade CertificateAssociate DegreeBachelor’s DegreeValid US Driver’s License