Engineering Manager

• Lead and grow a team responsible for building and scaling SELECT, DoiT's cloud cost management platform.
• Play a key role in shaping the product roadmap, technical strategy and growth of the engineering organization.
• Partner with engineers to design scalable, reliable, and maintainable products across our application, data platform, and infrastructure.
• Drive engineering excellence through strong development practices, code quality standards, observability, reliability, and operational maturity.
• Conduct performance management, goal setting, growth planning, and regular one-on-one meetings.

Software Engineering Manager

• Lead technical product and engineering teams to deliver results through direction, feedback, and performance management across MarTech, customer engagement, data, cloud, and full stack product capabilities
• Champion the responsible adoption of T-Mobile-approved AI tools and technologies across MarTech platforms to improve product delivery, engineering efficiency, customer personalization, campaign enablement, analytics, and operational scalability
• Define and implement continuous improvement practices across technical subject areas and organizational processes, including Agile at scale, DevOps, CI/CD, observability, resiliency, security, compliance, performance optimization, cost awareness, and operational readiness
• Lead all aspects of technical vendor relationships and partner with internal team members to incorporate feature and function requests into product releases for campaign orchestration, personalization, customer data, analytics integration, experimentation, and AI/ML-enabled engagement capabilities
• Drive and maintain the current and future technical roadmap in collaboration with design and architecture teams, aligning platform direction, build-versus-buy decisions, technical debt management, APIs, event-driven integrations, AWS services, data pipelines, and customer journey capabilities to business priorities
• Recruit and hire qualified managers and team members to strengthen product and project teams across product management, software development, architecture, platform engineering, data, analytics, and technical delivery rigors

Senior Manager, Product & Engineering – MarTech Platforms

• Lead technology strategy and platform transformation for regulated enterprise systems.
• Evaluate new technologies, AI opportunities, security needs, and commercial software options.
• Assess current solutions against future-state business capabilities and recommend roadmaps and investments aligned with enterprise architecture standards, GxP, data privacy, security, and IM business requirements.
• Own end-to-end engineering for the Salesforce-based IM QMS: architecture, roadmap, lifecycle, integration strategy, APIs, and release governance.
• Make key technical decisions with Product Owners, Product Group Engineering, and BU Architecture.
• Lead hands-on engineering across squads.
• Provide solution architecture, Salesforce Flow configuration, controlled Apex development guidance, and formal system, design, and code reviews.
• Design scalable, reusable, and compliant solutions that balance platform features with controlled customization.
• Work with Quality partners, Salesforce product teams, vendors, and enterprise platform owners to promote reuse and reduce duplication.
• Manage technical backlog priorities, mentor engineers, and address cross-product risks, dependencies, and delivery blockers.
• Serve as the primary technical point of contact for Quality leadership, ISRM, validation, vendors, and governance forums.

Senior Manager – QCS Engineering

• Manage and develop a software engineering team to deliver projects on time and within budget through coaching and performance management
• Drive improvements in development practices, including team structure, processes, tooling, security, and compliance to enhance efficiency
• Oversee technical vendor relationships to influence product features and ensure alignment with technical requirements
• Recruit and onboard qualified team members to strengthen team capabilities and support project demands
• Lead the strategy, governance, and implementation of T-Mobile's web analytics infrastructure, ensuring accurate data collection across web and mobile properties while driving adoption of analytics insights through dashboards, reporting, and multi-functional partnership with Marketing and Product teams
• Own end-to-end media tracking infrastructure and reporting solutions across paid channels (search, social, display, video, affiliate), establishing standardized UTM frameworks and driving multi-touch attribution and media mix modeling initiatives in partnership with Media, Agency, and Data Science teams
• Oversee integrations between CRM platforms, media buying tools, and internal data infrastructure, while leading MarTech platform evaluation and onboarding and driving CDP capabilities for audience segmentation, activation, and personalization multi-functional
• Serve as the primary MarTech domain expert across Marketing, Media, Digital, IT, and Data teams, contributing to roadmap planning, budgeting, and vendor negotiations while translating emerging industry trends — privacy, signal loss, AI, identity resolution — into actionable strategies and presenting recommendations clearly to senior leadership

Manager, Software Development – Marketing Technology

• Guide and grow the software development team
• Build new and maintain existing features
• Collaborate with product management and platform engineering teams
• Lead a growing, agile team of engineers

Manager, Software Engineering

• Lead, coach and mentor a global team of Customer Engineers
• Drive organizational change that supports scalable growth by improving standardization, reducing friction, and creating more consistent experiences for both team members and customers
• Cultivate a team culture rooted in trust, accountability, humility, and proactive communication
• Drive pre-sales technical enablement in partnership with Sales to support new business growth
• Partner with leadership on strategic planning and contribute to cross-functional initiatives that align with long-term business goals
• Conduct regular 1:1s and performance reviews with a focus on career growth and continuous learning
• Stay hands-on with tools, systems, and technologies to provide real-time support and leadership
• Act as the escalation point for complex or high-priority customer issues, balancing technical resolution with excellent service
• Serve as the Voice of the Customer internally and drive initiatives to anticipate and address emerging customer needs
• Stay informed on industry trends, Microsoft technologies, and customer environments to coach the team effectively
• Guide the team in navigating complex technical problems related to Windows, Azure, Configuration Management, and software deployment environments

Manager, Customer Engineering

• Lead, manage, and grow a team of embedded software engineers, including hiring, coaching, and performance management.
• Own delivery of embedded software commitments across schedule, scope, and quality.
• Provide technical guidance on embedded architecture, hardware/software integration, and engineering standards.
• Partner with Product and Program Management to plan releases and allocate capacity.
• Remove blockers, manage risk, and coordinate cross-functional dependencies with hardware, RF, and integration teams.
• Establish and improve engineering processes, CI/CD, and code-quality practices.
• Conduct design and code reviews; ensure adherence to security and MOSA standards.
• Foster a culture of technical excellence, collaboration, and continuous improvement.

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