Ecommerce

• Communicate product strategy and roadmap updates effectively to cross-functional stakeholders and leadership.
• Coordinate execution across multiple teams, squads, or pods to ensure seamless product launches and updates.
• Drive product innovation within the E-commerce segment, leveraging a culture of A/B testing and data-driven insights.
• Champion the customer voice across the product organization, prioritizing the roadmap based on user pain points and market dynamics.
• Demonstrate strong technical fluency by anticipating architectural tradeoffs and technical risks.
• Define and analyze complex metrics that inform the success of the product area, driving sustained impact on customer satisfaction and business OKRs.

Senior Product Manager – E-Commerce

• Supports the design, implementation, and maintenance of software systems to meet organizational needs.
• Assists in system troubleshooting, providing end-user training, and performing basic project coordination.
• Works closely with senior team members to ensure system functionality, deliver user support, and enhance operational efficiency.
• Participates in testing activities to verify and optimize system performance, documenting results and identifying areas for improvement.
• Collaborates with business partners to understand needs, gather requirements, and ensure technical solutions align with business objectives.
• Contributes to a supportive, respectful, and collaborative work culture.
• Provides end-user support and training, delivering classroom, one-on-one, and/or remediation training to support effective use of systems.

Associate Systems Analyst – MyChart, Digital Experience

• Partner with Business Leaders: Serve as a trusted advisor to Marketing, Digital, and Member Experience leaders by delivering meaningful financial insights that support strategic business decisions.
• Drive Decision Support: Help leadership evaluate investments, staffing strategies, and operational tradeoffs through proactive financial analysis and scenario modeling.
• Business Case Development: Create ROI analyses, net present value models, and executive-level recommendations that support strategic initiatives and investments.
• Perform Scenario Modeling: Develop financial scenarios that help leaders assess funding priorities, operational changes, and growth opportunities.
• Analyze Capacity & Productivity: Evaluate staffing efficiency, productivity metrics, and delivery economics to optimize organizational performance.
• Support Financial Planning: Lead forecasting, budgeting, and financial planning activities across assigned portfolios and cost centers.
• Develop Executive Narratives: Translate complex financial data into concise, compelling executive-level presentations and financial storytelling.
• Prepare Financial Reporting: Deliver monthly reporting packages, variance analysis, and actionable business insights that support leadership visibility and decision-making.
• Improve Finance Processes: Identify opportunities to simplify, standardize, and improve Finance partnership processes across Marketing and operational teams.
• Drive Cross-Functional Collaboration: Partner across Finance and business teams to improve consistency, reporting efficiency, and strategic alignment.
• Support Portfolio Consolidation: Assist with consolidation and reporting preparation across multiple business portfolios and initiatives.

Senior Financial Analyst – Member & Digital Experience

• Lead the strategy, governance, and continuous evolution of a high-impact web platform
• Establish the standards, processes, and partner relationships required to maintain a unified, trusted, and high-performing digital platform
• Balance audience needs, business priorities, regulatory considerations, and brand integrity
• Oversee external web development partners to ensure clear accountability, high-quality execution, and continuous improvement

Manager – Website & Digital Experience

• Lead performance analytics and reporting for our Amazon marketplace business • Build, maintain, and optimize dashboard reporting and business intelligence tools in Looker, Tableau, or Power BI • Automate recurring reporting to improve data accuracy, consistency, and efficiency • Develop and maintain data models, calculated fields, KPI definitions, and reporting logic • Analyze Amazon marketplace performance, including advertising efficiency, conversion trends, keyword and ASIN performance, pricing, and inventory-related impacts • Monitor core marketplace KPIs such as ROAS, CVR, CTR, CPC, sales, traffic, and category performance • Identify performance issues, trends, and optimization opportunities across campaigns and product portfolios • Build forecasts, variance analyses, and performance recaps to support budget and strategy decisions • Create customer-ready reporting, scorecards, and QBR materials that translate data into clear business recommendations • Partner with marketing, account management, content, and analytics teams to ensure reporting alignment and actionable insights

Senior eCommerce Marketing Performance Manager

• Serve as a Senior Software Developer and Database Administrator responsible for the design, development, integration, and operational support of the Coast Guard CSC’s enterprise eCommerce technologies, including the shopCGX.com website and associated internal and external systems.
• Perform work requiring advanced technical expertise and independent judgment in planning, developing, testing, deploying, and maintaining complex application systems and databases that support mission-critical retail operations.
• Lead and execute application development and integration efforts across the full system lifecycle.
• Design and implement secure, scalable, and reliable application components; support service-based and API-driven integrations; maintain data integrity across interconnected systems; and contribute to the modernization and enhancement of existing applications.
• Evaluate technical alternatives, recommend solutions, and implement designs that balance functionality, performance, security, and maintainability.
• Work independently and as a technical lead on assigned projects, coordinating with other developers, IT staff, contractors, and business stakeholders across CSC.
• Resolve complex technical problems, perform analysis to identify root causes, and implement corrective actions to ensure continued system availability and operational stability.
• Administer and maintain enterprise databases, support batch and background processing activities, and develop automation and monitoring solutions to improve system reliability and operational efficiency.
• Provide off-hours and on-call support as required to support change management, system deployments, and incident response.
• Demonstrate effective verbal and written communication skills to explain complex technical concepts to both technical and non-technical audiences, provide status updates and recommendations to management, and support CSC users.
• Perform other related duties as assigned.

Senior IT Specialist – E-Commerce

• Own the product roadmap and execution for CPQ capabilities, including configuration, pricing, quoting, and order submission
• Define digital experiences supporting multiple personas, including internal sales, partners, and customers
• Partner with Sales, Channel, Finance, and Operations to align CPQ workflows with pricing, approvals, and contract requirements
• Drive automation and simplification of legacy quoting and ordering processes
• Collaborate with UX/UI and engineering teams in an agile environment to deliver human-centered solutions
• Write clear requirements, manage backlog prioritization, and participate in sprint planning and delivery
• Gather feedback through stakeholder collaboration and customer discovery to drive continuous improvement

Product Manager – Digital Experience

• Own end-to-end delivery of product initiatives across creator experience, campaign management, advertiser tools, analytics, and internal workflows.
• Write clear PRDs with detailed requirements, acceptance criteria, edge-case coverage, and business logic.
• Manage sprint planning, backlog prioritization, ticket grooming, bug triage, release planning, and QA coordination.
• Create and iterate on wireframes, user flows, prototypes, and interface concepts in Figma.
• Drive UX decisions around information architecture, interaction models, usability, and interface copy.
• Partner daily with engineering to scope work, remove blockers, and support high-quality product releases.
• Translate complex business rules, including campaign eligibility, attribution, and results-based payouts, into clear product requirements.
• Participate in creator interviews, usability testing, and feedback sessions to validate designs and uncover product opportunities.
• Define, track, and monitor product metrics such as activation, conversion, creator retention, and campaign performance.
• Coordinate cross-functionally with Sales, Creator Success, Execution, Product, Design, and Engineering.
• Improve internal tooling and operational workflows to increase efficiency, data integrity, and team visibility.

Product Manager – Creator Platform, Digital Experience

• Act as a senior technical SME for Aternity Digital Experience solutions across SaaS and hybrid environments
• Lead complex Aternity engagements including EUE deployments, advanced dashboards, alerting, and cross-domain analysis
• Design and validate enterprise-scale Aternity architectures aligned to customer goals and operating models
• Resolve high-complexity issues requiring deep EUE platform, performance, and experience-analytics expertise
• Champion the business value of Riverbed solutions through visibility, and business outcomes
• Analyze customer IT organizations, requirements, and processes to drive adoption and utilization of Riverbed solutions and maximize ROI and business value
• Deliver Aternity primarily in SaaS operating models, ensuring stability, scalability, and operational readiness
• Guide customers on DEX operating models, SaaS best practices, and long-term adoption strategies
• Translate business and IT objectives into measurable experience and productivity outcomes
• Own transition planning from a DEX and platform perspective, including architecture, sequencing, risks, and dependencies
• Ability to engage credibly with senior customer stakeholders
• Lead or support on-prem to SaaS transitions for Aternity customers, particularly in regulated or secured environments
• Partner with security, engineering, and delivery teams to ensure transitions are completed smoothly and securely
• Lead customer workshops covering DEX strategy, SaaS architecture, migration readiness, and success criteria

Senior Performance Consultant – Digital Experience, SaaS Transitions

• Serve as the primary analytics leader across eCommerce, Marketing, Finance, Retail, Merchandising, Inventory Planning, and Operations.
• Own problem definition for analytics - determining which business questions matter and what decisions insights should inform.
• Move analysis beyond “what happened” to “why it happened,” “how it happened,” and “what we should do next.”
• Proactively mine data to identify risks, opportunities, inefficiencies, and performance drivers.
• Influence senior leaders through clear implications and actionable recommendations.
• Own the integrity, governance, and usability of core commerce, customer, and operational datasets across platforms (eCommerce, POS, CDP, email, data warehouse).
• Validate insights using business context and commercial logic — not just technical correctness.
• Define, document, and continuously evolve company-wide KPI frameworks in partnership with Finance and functional leaders.
• Identify and resolve cross-functional metric misalignment to ensure a single, trusted understanding of performance.
• Establish standards for data quality, documentation, and analytical transparency across the organization.
• Leverage AI as a core component of advanced analytical work, including hypothesis generation, exploratory analysis, pattern detection, insight synthesis, and narrative development.
• Design, operationalize, and scale repeatable AI-assisted workflows that support recurring company-level decisions (growth, margin optimization, inventory productivity, forecast alignment).
• Establish validation frameworks to pressure-test AI-generated outputs against source data, historical performance, customer behavior, and commercial logic.
• Embed AI-enabled insights into planning, forecasting, and executive performance reviews.
• Promote responsible, explainable, and outcome-driven AI usage across analytics workflows.
• Own web and digital analytics strategy using Heap, including funnel performance, customer journey analysis, and conversion optimization.
• Ensure tracking integrity and event schema accuracy, including review of structured data formats (e.g., JSON, data layers) in partnership with Product Engineering.
• Translate behavioral data into commercial implications that influence merchandising, marketing, inventory, and operational decisions.
• Ensure behavioral insights are aligned with downstream systems and financial realities.
• Reconcile demand, margin, inventory, and operational perspectives into cohesive performance narratives.
• Support planning, forecasting, and performance alignment across Finance, Retail, Merchandising, and Operations.
• Challenge assumptions and reframe business narratives using data-backed insight.
• Serve as a connector between commercial strategy and operational execution.
• Establish analytical standards that prioritize clarity, trust, commercial relevance, and decision impact.
• Reduce reactive ad hoc work by building scalable, decision-focused reporting and automation frameworks.
• Design the structure, workflows, and expectations for the analytics function.
• Hire, mentor, and develop junior analytics talent once foundational systems are established.
• Champion a modern, insight-driven analytics culture across the company.

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