Director

• Liderar un equipo en atención al asegurado
• Gestión de llamadas y solicitudes
• Asignación de servicios y seguimiento

Director de Atención al Asegurado

• Define and drive the company’s client experience strategy by understanding client needs, pain points, and opportunities.
• Translate client insights into actionable, cross-functional initiatives that improve satisfaction, retention, and long-term value.
• Embed a client-centric culture and ensure consistent, high-quality experiences across all touchpoints.
• Build, lead, and develop a high-performing Client Experience function aligned with business strategy.
• Foster a client-centric mindset across the organization.
• Define clear goals, KPIs, and accountability frameworks for the CX team.
• Design and implement frameworks, processes, and tools to capture, analyze, and act on client feedback.
• Ensure delivery of strategic initiatives that enhance client satisfaction, loyalty, and lifetime value.
• Position the company as a client-centric leader through participation in industry forums, events, and client engagements.

Director, Client Transformation

• The Group Media Director is responsible for leading a portfolio of high-value paid media accounts, driving performance, strategy, and growth across multiple channels and clients.
• This role owns the day-to-day excellence of paid media delivery within the B2B division while ensuring strategies are aligned to client business outcomes and Power Digital’s performance standards.
• Reporting into divisional leadership with a dotted line to the Head of Paid Media, this role acts as a critical bridge between executive strategy and execution—translating high-level vision into scalable, high-impact B2B media programs.
• This leader manages and develops a team of media directors and buyers, ensuring pipeline contribution is predictable, optimized, and continuously improving.
• They are accountable for both client outcomes and team performance, with a strong focus on retention, expansion, and operational excellence.

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Director de Atención al Asegurado

Director, Client Transformation

Group Media Director