DevOps Engineer

• Design, implement, and maintain reliability practices that improve availability, performance, scalability, resiliency, and operational maturity across digital platforms and supporting services.
• Monitor production systems using observability tools, dashboards, logs, metrics, traces, alerts, and synthetic monitoring to identify issues before they impact customers or associates.
• Provide Tier-2 and Tier-3 production support for customer-facing and internal digital applications, including web, mobile, commerce, CMS, APIs, integrations, and cloud-hosted services.
• Lead and participate in incident response, root-cause analysis, problem management, post-incident reviews, and follow-up actions that reduce recurrence and improve service reliability.
• Develop automation, scripts, runbooks, self-healing processes, and operational tools that reduce manual effort, accelerate recovery, and improve consistency across environments.
• Partner with development teams to improve CI/CD pipelines, deployment readiness, release validation, rollback procedures, feature monitoring, and environment stability.
• Collaborate with infrastructure, cloud, security, architecture, QA, and vendor teams to ensure systems meet company standards for security, privacy, compliance, resiliency, and operational support.
• Define and track service health indicators such as availability, latency, error rates, capacity, incident trends, deployment quality, and other reliability metrics.
• Create and maintain technical documentation, operational support guides, escalation paths, production readiness checklists, and disaster recovery procedures.
• Understand and comply with all company privacy, security, accessibility, change management, and technology standards.

Site Reliability Engineer

• Designing, developing, implementing, and supporting solutions across the ServiceNow platform
• Building and supporting employee-focused digital solutions that streamline workflows
• Collaborating with Product Owners, Business Analysts, QA teams, and other IT stakeholders
• Delivering scalable, secure, and reliable solutions that improve operational efficiency
• Contributing to enterprise-wide solutions and continuously expanding ServiceNow expertise

DevOps Engineer III

• Oversee server builds, deployments, packaging, integration, automation and releases of our Software
• Continuously collaborating with team(s) to evaluate Monitoring and Performance of the environment & build Standards and consistent practices around Infrastructure as Code
• Responsible for process development, ensuring opportunity to automate scripts for software builds and deployments and lead in helping streamline the pipeline
• Participate in Technology/Architecture and design discussions and required to contribute to developing the solutions architecture, designing automation templates for infrastructure provisioning, configuration & change management, and developing the detailed technical design
• Lead researching on new tools/ technology solutions/processes, build consensus and plan to introduce cost justifiable technology to improve SDLC pipeline
• Provide day to day technical leadership to the application engineers and be an evangelist of Devops principles to the team(s)
• Continually finding ways to optimize and building out a comprehensive architecture/strategy for supporting applications in production
• The scope of work includes build, machine configuration, test infrastructure and virtual machine deployment
• Responsible for protecting and securing all client data held by Ascensus to ensure against unauthorized access to and/or improper transmission of information that could result in harm to a client
• Supervision Lead the teams across projects, supporting by problem-solving / trouble shooting and innovating/ building solutions for infrastructure needs
• Collaborate with other technology leaders across the organization (Engineering/DBA/Operations) to optimize our environments

Principal DevOps Engineer

• Assists with releasing candidate CI/CD pipelines as a mechanism to communicate the states and steps necessary to determine a release candidate for each application and service
• Designs and develops fully autonomous CI/CD pipelines which facilitate cloud deployments which includes automation of all infrastructure, services and application build and deployment
• Ensures that all parts of the pipeline follow good software engineering practices to include automated tests and infrastructure tests
• Builds tools which reduce errors and improve our overall customer experiences
• Assists in troubleshooting of production issues and ensure pipeline and infrastructure produces clear documentation and metrics which enables Root Cause Analysis
• Develops and tests – Ansible Playbooks, Terraform Scripts, Packer Scripts and establish immutable infrastructure such that patches are an artifact of the past
• Works with Enterprise Architecture, Information Security (InfoSec), Software Delivery, and Quality Assurance to enable the organization to move to the cloud using complete automation
• Ensures compliance with risk management programs, rules and regulations, and cybersecurity practices; identifies opportunities for and supports process improvements; applies disciplined change management practices

Cloud DevSecOps Engineer

• Build, deploy, and maintain scalable, highly available systems on AWS
• Own CI/CD pipelines and drive improvements to deployment automation
• Own and evolve infrastructure as code using Terraform and Ansible
• Research new tools and technologies, develop proofs of concept, and introduce validated practices to the team
• Improve system reliability — sharpen alerting, build out runbooks, and deepen observability across our stack (Grafana, Loki, Mimir, Tempo)
• Participate in an on-call rotation; off-hours incidents are rare thanks to extensive automation and self-healing — occasional evening work is limited to planned maintenance and system upgrades
• Maintain process documentation, operational runbooks, and infrastructure diagrams
• Help maintain and manage systems for other teams
• Raise the DevOps literacy of the engineering team — mentoring junior engineers and helping non-infrastructure engineers build good practices around deployments, observability, and reliability
• Collaborate with engineering teams on infrastructure design decisions

Senior DevOps Engineer

• Perform daily support for applications and users
• Troubleshoot user issues, CICD pipelines, scripting issues, and cloud services
• Review system and application logs, and verify completion of automated processes
• Perform ongoing performance tuning, infrastructure upgrades, and resource optimization as required
• Work with project teams to document and deploy new projects
• Provision and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements
• Research, develop, and implement innovative and where possible automated approaches for system administration tasks
• Maintain and contribute to our knowledge base and documentation
• Influence broader technology groups in adopting Cloud technologies, processes, and best practices
• Creative thinking and proposing solutions to grow our business by delighting our clients
• May perform other duties as assigned

DevOps Engineer II, AWS

• Develops, recommends, and implements enterprise information security policies, technical standards, guidelines, procedures and other elements of an infrastructure necessary to support information security in compliance with established company policies, regulatory requirements, and generally accepted information security controls.
• Lead the design and integration of DevSecOps, Application Security and Vulnerability Management capabilities across our enterprise.
• Drive secure-by-design practices across CI/CD pipelines, cloud-native platforms, and modern development workflows—including AI-assisted coding environments.
• Partner closely with application engineering, cloud, and platform teams to embed scalable, automated security controls that reduce risk while enabling developer velocity.
• Lead the design and implementation of DevSecOps solutions integrated into CI/CD pipelines (GitHub, GitLab, Jenkins)
• Define and implement secure SDLC practices, including automated testing, threat modeling, and secure coding standards.
• Own and optimize CNAPP platforms (e.g., Wiz, Prisma Cloud) to improve cloud security posture and workload protection.
• Drive vulnerability management strategy, including risk-based prioritization and integration into developer workflows.
• Integrate and tune AppSec tools (SAST, DAST, SCA, container scanning) for scalable pipeline adoption.
• Establish guardrails for AI-generated code security, including validation of outputs and mitigation of risks such as insecure code patterns and data exposure.
• Embed security controls into AI-enabled applications and APIs, addressing emerging risks (e.g., prompt injection, model misuse).
• Partner with engineering teams to reduce vulnerability backlog and MTTR.
• Define KPIs and reporting for security posture, pipeline coverage, and risk reduction.
• Serve as a technical advisor and escalation point for complex security and integration challenges.
• Leads system and network architecture support for information and network security technologies; Leads development and execution of risk assessment methodologies to fit business, regulatory, and technical environment considerations; Leads the development of requirements, system architecture, and software design of security products and services; Develops security incident response plans and strategies.

Senior AI DevSecOps Engineer

• Augments CBO engineering team to extend infrastructure automation and secure delivery in a hybrid cloud environment.
• Maintains/extends Terraform & OpenTofu IaC (modular configs, remote state).
• Develops Ansible playbooks/roles (CaC, patching, compliance).
• Builds GitHub Actions CI/CD with security gates (SAST, dependency/secrets scanning, policy-as-code).
• Manages Docker image hardening and Kubernetes/Helm orchestration with vulnerability scanning.
• Integrates Shift-Left security and CIS/CBO baselines.
• Inherits existing patterns (no design-from-scratch); works within CBO change advisory, version control, peer review.

DevSecOps Engineer

• Deliver cloud-native solutions and patterns that are highly elastic.
• Empower stakeholders and reduce toil through self-service pipelines.
• Mentor your team in solving deep technical issues, advanced cloud infrastructure topics, and complex coding problems.
• Set an example of methodical, systematic task execution for your team.
• Work with project managers and stakeholders to provide status and reporting.
• Act as an ambassador to other teams, finding common ground and defining clear agreements.
• Drive projects to schedule.
• Perform code reviews with an eye toward rigor and best practice.
• Apply continuous process improving techniques across the operation.
• Automate everything. You will ensure that everything is IAC, and that your team’s infra can be rebuilt from the ground up without relying on manual configurations or the Azure/AWS Portal.

Site Reliability Engineering Lead

• Performing day-to-day operational/DevOps tasks on Wikimedia’s public facing infrastructure (deployment, maintenance, configuration, troubleshooting)
• Implementing and utilizing configuration management and deployment tools (Puppet, Kubernetes)
• Leading continuous improvement, by automating the installation, configuration and maintenance of services on our platform
• Working closely with product teams helping them bring scalable functionality to our users by assisting in the architectural design of new services and making them operate at scale
• Participating in a 24/7 on-call rotation shared across the broader SRE team. This includes taking part in incident response, diagnosis and follow-up on system outages or alerts across Wikimedia’s production infrastructure.
• Collaborating with a global, cross-functional team in an asynchronous communication environment
• Mentoring peers in your areas of technical and operational strength

Senior Site Reliability Engineer

• Operate and administer Kubernetes clusters supporting production, development, and local environments
• Own ElasticSearch and Kibana administration, including ingestion pipelines and observability adoption across applications
• Author and review Terraform changes to support engineering initiatives
• Design and implement CI/CD pipelines using GitHub Actions, ArgoCD, and Kubernetes
• Educate and inform developers on tools and best practices through demos, documentation, and evangelism
• Participate in on-call rotation (team of 4)
• Mentor and guide team members and influence platform direction through design reviews (Staff level)

Senior/Staff Site Reliability Engineer, Platforms

• Designing and managing cloud environments and creating modern automation tools
• Building and deploying continuous integration, continuous development, and constant deployment pipeline (CI/CD Pipeline)
• Implementing various development, testing, automation tools, and security strategies
• Supporting the delivery of quality code that adheres to standards and methodologies
• Performing incident management and root cause analysis, and leveraging observability tools
• Managing periodic progress reporting

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