Customer Support

• Coordinate inbound and outbound shipments from booking to final delivery.
• Monitor shipment milestones and ensure timely execution of operational activities and update manifests promptly.
• Arrange transportation, customs clearance, and value-added services as required.
• Proactively identify and resolve operational issues to minimize service disruptions.
• Act as the primary point of contact for assigned customers and exhibitions.
• Respond promptly to customer inquiries and operational requests.
• Manage customer expectations through regular updates and issue resolution.
• Verify shipping and customs documentation.
• Ensure compliance with customs regulations, trade requirements, and company procedures.
• Maintain accurate data within company systems.
• Participate in process improvement initiatives.

Customer Service Specialist

• Handling support tasks with control over resolution or escalation through the ticketing process
• Analyzing customer problems, identifying root causes, and providing effective solutions to ensure customer satisfaction
• Communication, monitoring, and assistance to merchants
• Collaborating with other departments to address customer tasks and issues
• Expanding and maintaining an internal knowledge base to keep it up to date

Customer Support Specialist, Cryptowallet & Card

• Deliver world-class customer support via email, chat, and ticketing systems in a remote setting
• Quickly and accurately handle payment-related queries, including transaction status, payment troubleshooting, and general account inquiries
• Explain payment flows, processes, and options to customers, ensuring clarity and satisfaction at every step
• Troubleshoot and resolve customer issues through detailed investigation and collaboration with internal teams
• Document user feedback and work with product teams to continually refine our services
• Maintain accurate records of customer interactions and payment issues in our CRM
• Contribute to the development and improvement of support documentation and FAQs

Customer Support Specialist, Payments

• Handling support tasks with control over resolution or escalation through the ticketing process.
• Analyzing customer problems, identifying root causes, and providing effective solutions to ensure customer satisfaction.
• Communication, monitoring, and assistance to merchants.
• Collaborating with other departments to address customer tasks and issues.
• Expanding and maintaining an internal knowledge base to keep it up to date.

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Customer Service Specialist

Customer Support Specialist, Cryptowallet & Card

Customer Support Specialist, Payments

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