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Customer Service Specialist
Cookie InformationCustomer Service Specialist coordinating logistics operations for events and shipments at global transport and logistics leader. Handling compliance, documentation, and customer communication effectively.
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
freight forwardinglogisticscustoms clearancesupply chain operationsshipment coordinationdata managementprocess improvement
Soft Skills
customer serviceproblem solvingcommunicationorganizational skillstime management
Tools & Technologies
shipping systemsmanifest management systems
Certifications & Qualifications
Bachelor's degree in LogisticsBachelor's degree in Supply ChainBachelor's degree in Business Administration
Industry Keywords
customs regulationsinternational trade proceduresoperational activitiesservice disruptionsvalue-added services
About the role
Key responsibilities & impact- Coordinate inbound and outbound shipments from booking to final delivery.
- Monitor shipment milestones and ensure timely execution of operational activities and update manifests promptly.
- Arrange transportation, customs clearance, and value-added services as required.
- Proactively identify and resolve operational issues to minimize service disruptions.
- Act as the primary point of contact for assigned customers and exhibitions.
- Respond promptly to customer inquiries and operational requests.
- Manage customer expectations through regular updates and issue resolution.
- Verify shipping and customs documentation.
- Ensure compliance with customs regulations, trade requirements, and company procedures.
- Maintain accurate data within company systems.
- Participate in process improvement initiatives.
Requirements
What you’ll need- Bachelor's degree or equivalent in Logistics, Supply Chain, Business Administration, or related field.
- 2–5 years of experience in freight forwarding, logistics, customs clearance, or supply chain operations.
- Knowledge of customs regulations and international trade procedures is an advantage.
Benefits
Comp & perks- 25 days annual leave
- Private healthcare
- Pension scheme
- Flexible working hours
- Professional development opportunities