Customer Service Specialist

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Customer Service Specialist coordinating logistics operations for events and shipments at global transport and logistics leader. Handling compliance, documentation, and customer communication effectively.

Posted 6/10/2026full-timeDubai • 🇦🇪 United Arab EmiratesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Coordinate inbound and outbound shipments from booking to final delivery.
Monitor shipment milestones and ensure timely execution of operational activities and update manifests promptly.
Arrange transportation, customs clearance, and value-added services as required.
Proactively identify and resolve operational issues to minimize service disruptions.
Act as the primary point of contact for assigned customers and exhibitions.
Respond promptly to customer inquiries and operational requests.
Manage customer expectations through regular updates and issue resolution.
Verify shipping and customs documentation.
Ensure compliance with customs regulations, trade requirements, and company procedures.
Maintain accurate data within company systems.
Participate in process improvement initiatives.

Requirements

What you’ll need

Bachelor's degree or equivalent in Logistics, Supply Chain, Business Administration, or related field.
2–5 years of experience in freight forwarding, logistics, customs clearance, or supply chain operations.
Knowledge of customs regulations and international trade procedures is an advantage.

Benefits

Comp & perks

25 days annual leave
Private healthcare
Pension scheme
Flexible working hours
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

freight forwardinglogisticscustoms clearancesupply chain operationsshipment coordinationdata managementprocess improvement

Soft Skills

customer serviceproblem solvingcommunicationorganizational skillstime management

Certifications

Bachelor's degree in LogisticsBachelor's degree in Supply ChainBachelor's degree in Business Administration