FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Customer Support Specialist – Night Shifts
Utorg LabsCustomer Support Specialist handling customer inquiries for fintech products in a fully remote setting. Analyzing issues and collaborating with teams to provide effective solutions.
About the role
Key responsibilities & impact- Handling support tasks with control over resolution or escalation through the ticketing process.
- Analyzing customer problems, identifying root causes, and providing effective solutions to ensure customer satisfaction.
- Communication, monitoring, and assistance to merchants.
- Collaborating with other departments to address customer tasks and issues.
- Expanding and maintaining an internal knowledge base to keep it up to date.
Requirements
What you’ll need- Proven experience in a similar customer support role, ideally within fintech, crypto, or tech-driven environments.
- English language proficiency at least B2+ level, since we communicate with our customers in English.
- All communication with customers is via text, no voice chats.
- Also, Russian language - spoken level C1 or higher, with strong written skills.
- Attention to detail, responsibility, proactiveness, and customer orientation.
- Strong knowledge of payment processes (3DS, chargeback, settlement, hold) and ability to analyze complex cases, disputes, and escalations.
- Experience with Zendesk, Intercom, and Jira is a plus.
- Diploma or Bachelor's in STEM or business-related fields, welcoming students or recent graduates.
Benefits
Comp & perks- Flexible remote work
- Competitive salary with regular reviews based on your growth and contribution
- Opportunities to deepen your expertise and expand your skills in international fintech products
- Clear career paths: vertical growth within the team or horizontal moves across departments
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer supportpayment processes3DSchargebacksettlementholdcase analysisdispute resolutionescalation management
Soft Skills
attention to detailresponsibilityproactivenesscustomer orientationcommunication
Certifications
Bachelor's degreeDiploma