Customer Support

• Hjälpa kunder via chatt, mejl och telefon med snabb, professionell service
• Felsöka och guida kunder i systemet samt lösa tekniska problem
• Hantera frågor kopplade till abonnemang, fakturor och användning av produkten
• Dokumentera ärenden i CRM/system
• Identifiera buggar och samarbeta med utvecklingsteam vid behov
• Säkerställa hög kvalitet och arbeta mot uppsatta SLA:er och KPI:er
• Bidra med förbättringsförslag för att utveckla processer och kundupplevelse

Norsktalande Customer Support Specialist – teknisk

• Handle and prioritise customer inquiries across phone, email, and digital channels, documenting all cases accurately in Jira and relevant support systems.
• Actively listen, provide clear and professional responses, and follow up to ensure full resolution, maintaining ownership throughout, even when escalation is needed.
• Investigate platform-related issues, guide customers through solutions efficiently, and escalate complex cases to the right teams while keeping customers informed.
• Support onboarding and basic product guidance for new customers where relevant, ensuring a smooth start with the platform.
• Collaborate with internal teams to identify recurring issues, contribute insights for product and process improvements, and keep knowledge base content up to date.
• Contribute to meeting customer satisfaction and SLA targets consistently across all markets.

Customer Service Agent, Multilingual

• Lead, coach, and develop a high-performing team of Support Managers, fostering engagement and accountability.
• Own day-to-day operations of the Support team, ensuring quality, consistency, and efficiency in execution.
• Monitor and improve key performance metrics, including customer satisfaction (CSAT) and ticket management.
• Drive continuous improvement of processes, tools, and ways of working to enhance scalability and efficiency.
• Set clear priorities and manage resource allocation across the team.
• Act as an escalation point, supporting complex customer cases and resolving critical issues.
• Build and maintain a strong team culture focused on collaboration, customer-centricity, and performance.
• Use data insights and AI tools to identify trends, drive improvements, and provide structured feedback.
• Own and maintain internal and external knowledge bases to support self-service and high-quality support delivery.
• Collaborate closely with Delivery, Customer Service Operations, and other teams to ensure seamless customer journeys.
• Contribute to broader company initiatives and drive alignment across the Nordic organisation.

Manager, Customer Support Management – Nordics

• Tillhandahålla teknisk support till kunder som använder SaaS-plattformen
• Analysera och lösa tekniska problem med AI-drivna verktyg
• Dokumentera supportärenden och bidra till kunskapsbanken
• Samarbeta med utvecklingsteam för att eskalera och lösa komplexa problem
• Utbilda kunder i hur de optimalt använder plattformens funktioner

Support Specialist

• Ge kvalificerad kundsupport och rådgivning via telefon och mail
• Hantera inkommande order och ärenden
• Koordinera och följa upp leveranser, avvikelser och reklamationer
• Arbeta parallellt i flera system och säkerställa att information är korrekt och uppdaterad
• Hantera fakturering och fakturafrågor
• Prioritera och driva flera ärenden samtidigt inom olika varumärken
• Samverka med säljorganisation och interna funktioner
• Bidra till förbättringsarbete och effektivare arbetssätt

Kundsupport / Customer Support

• Complex case ownership: Act as an escalation point for complex or sensitive B2B cases
• Operational support: Support day-to-day B2B operations and support customers across phone, chat, and email
• Cross-functional alignment: Drive alignment across Support, Sales, Technical Support, and Back Office to ensure a smooth customer journey.
• Professional communication: Act as a role model for clear, professional, and trustworthy communication in all customer and stakeholder interactions.
• Performance and quality: Drive individual and team KPIs to support scalable, high-quality B2B support.
• Continuous improvement: Help improve B2B workflows and operational predictability so the team can work more efficiently and consistently over time.

Customer Support jobs in Sweden

See all jobs on JobTailor

Norsktalande Customer Support Specialist – teknisk

Customer Service Agent, Multilingual

Manager, Customer Support Management – Nordics

Support Specialist

Kundsupport / Customer Support

B2B Support Specialist