Customer Support

• Tillhandahålla teknisk support till kunder som använder SaaS-plattformen
• Analysera och lösa tekniska problem med AI-drivna verktyg
• Dokumentera supportärenden och bidra till kunskapsbanken
• Samarbeta med utvecklingsteam för att eskalera och lösa komplexa problem
• Utbilda kunder i hur de optimalt använder plattformens funktioner

Support Specialist

• Ge kvalificerad kundsupport och rådgivning via telefon och mail
• Hantera inkommande order och ärenden
• Koordinera och följa upp leveranser, avvikelser och reklamationer
• Arbeta parallellt i flera system och säkerställa att information är korrekt och uppdaterad
• Hantera fakturering och fakturafrågor
• Prioritera och driva flera ärenden samtidigt inom olika varumärken
• Samverka med säljorganisation och interna funktioner
• Bidra till förbättringsarbete och effektivare arbetssätt

Kundsupport / Customer Support

• Complex case ownership: Act as an escalation point for complex or sensitive B2B cases
• Operational support: Support day-to-day B2B operations and support customers across phone, chat, and email
• Cross-functional alignment: Drive alignment across Support, Sales, Technical Support, and Back Office to ensure a smooth customer journey.
• Professional communication: Act as a role model for clear, professional, and trustworthy communication in all customer and stakeholder interactions.
• Performance and quality: Drive individual and team KPIs to support scalable, high-quality B2B support.
• Continuous improvement: Help improve B2B workflows and operational predictability so the team can work more efficiently and consistently over time.

B2B Support Specialist

• Act as the primary point of contact for customers, patients, and field representatives, delivering professional and efficient support.
• Promote and sell Oticon Medical products and services as appropriate.
• Support Marketing initiatives to ensure successful transactions.
• Process orders, invoices, returns, repairs, and warranties for Oticon Medical products with a high level of accuracy.
• Act as first-line technical support and stay informed about new products by reviewing updated literature and training materials.
• Maintain accurate customer, patient, warranty, and pricing records.
• Notify customers of all back orders, as needed.
• Handle loss and damage claims efficiently and in a timely manner and manage returns to maintain inventory integrity.
• Collect customer feedback and communicate to relevant field staff.
• Provide accurate quotes to customers and patients upon request, in cooperation with and based on directions given by the National Sales Manager.
• Manage Partner Dispenser Contracts and invoices in close collaboration with National Sales Manager.
• Manage billing issues in collaboration with Sales, Commercial Manager, and Finance team.
• May perform miscellaneous tasks/projects as directed by manager.

Customer Service Representative

• Anslutning av nya kunder – hantering av inkommande förfrågningar, registrering och avtal
• Kundtjänst – first line-support via telefon och mejl
• Support – hantering av mer komplexa kundärenden och löpande support till företagskunder

Customer Support Specialist

• Lead, coach, and develop a team of Solution Specialists across onboarding and customer support, setting clear goals and performance standards
• Own and continuously improve the end-to-end onboarding process to ensure a structured, scalable, and high-quality customer experience
• Act as the primary escalation point for complex or sensitive customer cases, stepping in directly when needed
• Drive high-quality customer support by staying hands-on with onboarding activities and support cases
• Monitor onboarding performance and customer satisfaction, identifying patterns and improvement opportunities
• Collaborate with Product, Engineering, Sales, and Customer Success teams to address recurring issues and reduce support volume over time
• Foster a collaborative, high-performing team culture aligned with VISIT’s values and ways of working

Customer Support Team Manager – Onboarding, Customer Support

• Lead the end-to-end onboarding process for new customers, ensuring a smooth and structured implementation of BookVisit
• Configure the platform to align with each client’s operational needs and workflows
• Deliver onboarding sessions and training that enable confident and effective platform usage
• Own customer support interactions across phone, email, and digital meetings, providing timely and high-quality assistance
• Troubleshoot technical and operational issues related to BookVisit, PMS integrations, and connected third-party tools, escalating complex cases when needed
• Document and track support cases accurately in CRM and ticketing systems to ensure traceability and resolution
• Collaborate with Sales, Customer Success, and Product teams to enable seamless handovers and continuous service improvement

Solution Specialist – Onboarding, Customer Support

• Create satisfaction for our buyers and sellers in a wide variety of support errands
• Pick up inquiries via chat, telephone and/or email
• Learn lots about second hand in a fast-paced environment
• Help to improve our service based on customer feedback

Customer Support Associate, German Speaking

• Perform installations, preventive maintenance, inspections and repairs of products
• Execute SW and HW updates or upgrades
• Perform product verifications and calibrations
• Perform routine troubleshooting and root cause analysis
• Read, analyze, interpret/arrange network diagrams, schematics and wiring diagrams
• Complete every installation or service assignment efficiently and in a timely manner
• Keep customer up-to-date regarding their requests and minimize down time
• Establish a professional and robust customer relationship
• Instruct and educate customer and staff in proper use of products and services
• Perform and document all mandatory administrative tasks accurately according the Brainlab policies in a timely manner
• Actively live the team approach on a regional and European level
• Keep up to date with assigned trainings, re-trainings and certifications
• Keep abreast of developments regarding Brainlab and competitive products and services
• Deliver high level customer service

Support Specialist – Image Guided Surgery, IGS

• Be the first point of contact and a trusted partner to Neko Health's members in the UK.
• Own multi-channel member support across email, phone, text/SMS, and social.
• Handle everything from booking management and product enquiries to complaint resolution and service recovery.
• Ensure every member feels genuinely looked after.
• Own each case from first contact to resolution, anticipating member needs.
• Maintain a considered and on-brand Neko voice in communication.
• Identify patterns of recurring frustrations to improve product experience.

See all jobs on JobTailor