Customer Support

• first point of contact for customers
• engage with customers in a warm friendly manner
• process customer transactional banking needs
• help educate customers on digital solutions
• assist with product and service enquiries

Customer Service Banker

• Lead MYOB's Voice of Customer and Partner approach
• Own customer relationship architecture and end-to-end journey orchestration
• Step in to govern high-impact issues when normal channels are not progressing
• Work across Product, Design, Technology, Support, Services, Sales, Marketing, Customer Success, Finance, Legal, and Operations to ensure customers experience a single, coordinated path across AI-led, digital, assisted, and human interactions
• Connect fragmented experiences and drive forward issues
• Turn customer and partner insights into action and systemic improvement

Customer Experience Manager – Mid Market

• You will be a key member of our dynamic Wiri Parts & Customer Service team.
• With strong internal/external customer relationships, you will ensure customer needs and expectations are achieved throughout their Scania experience.
• Working for Scania is not just about the job. It is about you too.
• As the face of Wiri team, you will be first point of contact, welcoming our customers (face to face, phone or email)
• Work closely with the Workshop to ensure availability of parts
• Through excellent customer relationship management, you will drive sales growth of Scania parts
• Developing an understanding of individual customer product and service needs
• Exceptional communications with external and internal customers, written and verbal, to schedule vehicles and provide updates
• Creating work orders, allocating work to the workshop and invoicing
• Monitor stock, spare parts and inventory

Parts, Customer Service Advisor

• Act as a brand ambassador and trusted advisor, ensuring customers unlock the full value of Xero.
• Provide high-quality support and guidance through various channels.
• Engage in proactive call campaigns to assist customers.
• Utilize modern tools and technology, including Generative AI, to enhance customer support delivery.
• Manage and resolve customer cases using platforms like Salesforce.
• Adapt to the evolving CX strategy and product landscape in a high-change environment.

Customer Experience Specialist

• Engage with customers on the branch floor
• Process customer transactional banking needs
• Update customers personal details and identification
• Assist with general product and service enquiries
• Educate customers on online platforms and tools

• Engage with customers in a warm friendly manner
• Process customer transactional banking needs
• Update customers personal details and identification
• Assist with general product and service enquiries
• Help educate customers on online platforms and digital solutions

• Provide timely, efficient, and accurate support for our customers
• Support our Accountants and Accounting Practices with their Tax product via phone & email
• Provide high quality, responsive technical and application support for customers across Australia and New Zealand
• Work closely with internal partners such as Product Specialists, Development Teams, and other Support Teams
• Meet and exceed performance objectives (KPIs) aligned with the responsibilities of the role

Customer Experience Representative

• Assisting with customer enquiries related to space availability and booking requirements
• Proactively addressing schedule changes to ensure suitable transport solutions are arranged
• Monitoring capacity across sailings, tracking bookings against targets
• Ensuring timely confirmation of any non-standard or late bookings prior to cut-off
• Building strong customer relationships while promoting services and contributing to continuous improvement and high service standards

Customer Service Representative

• As a Customer Service Representative, you’re the person our customers count on in the moments that matter — the calm voice, the problem‑solver, the guide who helps them navigate life’s financial ups and downs with confidence.
• You’ll be the first friendly face (or voice) they meet, taking action now to create better futures for our customers, our communities, and Aotearoa.
• Every interaction is a chance to make banking simpler, and easier — and you’ll be empowered to do exactly that.
• No two days look the same. One moment you’re helping someone get back into their online banking, the next you’re supporting a customer through a tricky card dispute or giving clarity around regulatory requirements.
• You’ll bring curiosity, care, and a can‑do mindset to every conversation — solving problems on the spot, guiding customers to the right digital tools, and making sure they leave feeling heard, supported, and reassured.

• First point of contact for customers on the branch floor
• Process customer transactional banking needs
• Update customers' personal details and identification
• Assist with general product and service enquiries
• Help educate customers on online platforms, tools and digital solutions

• Provide support to clients via phone, email, and live chat
• Deliver clear and accurate explanations of financial products
• Manage client expectations during periods of high market volatility
• Escalate complex or sensitive issues appropriately
• Support complaint handling in line with internal procedures
• Ensure all interactions comply with regulations and internal policies
• Identify and appropriately handle vulnerable clients
• Maintain accurate records of client interactions in CRM systems
• Contribute to continuous improvement of customer experience

• Provide superior service via phone, chat, email, and post
• Research supporter history to tailor retention and upsell opportunities
• Promote campaigns, child sponsorship, and appeals
• Resolve queries and update records with accuracy
• Contribute to special projects and ongoing improvements
• Use CRM systems and digital tools effectively

Customer Service Representative – Fixed Term

• You will be a key member of our dynamic Waikato Parts & Customer Service team.
• With strong internal/external customer relationships, you will ensure customer needs and expectations are achieved throughout their Scania experience.
• Working for Scania is not just about the job. It is about you too.
• As the face of Waikato team, you will be first point of contact, welcoming our customers (face to face, phone or email)
• Work closely with the Workshop to ensure availability of parts
• Through excellent customer relationship management, you will drive sales growth of Scania parts
• Developing an understanding of individual customer product and service needs
• Exceptional communications with external and internal customers, written and verbal, to schedule vehicles and provide updates
• Creating work orders, allocating work to the workshop and invoicing
• Monitor stock, spare parts and inventory

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Customer Experience Representative

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Customer Service Representative – Fixed Term

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