Customer Support

• Deliver exceptional customer service and support across the customer lifecycle
• Manage a daily workload, ensuring customer requests are completed accurately and within agreed timeframes.
• Respond to customer enquiries, process requests, and maintain accurate information in our CRM.
• Work closely with the Sales team to support customer onboarding, renewals, and account management activities.
• Understand customer needs and provide solutions that deliver a great customer experience.
• Build strong relationships with customers and internal stakeholders to achieve the best outcomes.
• Identify opportunities to support sales growth and enhance the services customers receive.
• Contribute to achieving team service, customer satisfaction, and sales goals through accurate and proactive support.

Customer Experience Consultant

• You’ll use data from the collars to replay events and figure out exactly what happened.
• You’ll be monitoring how that’s going, using data to track progress and reaching out to farmers to offer support, insights, or advice as needed.
• You’ll start by walking the collar around like a cow (seriously), then dive into the data to make sure everything’s working as expected as we roll it out to the wider fleet.
• You’ll spend most of your days on the R&D farm near Morrinsville.
• You’ll head up to our HQ in Auckland to work closely with our support and onboarding teams, making sure our farmers get the best support possible.
• Sometimes you’ll be out on customers’ farms, hands-on, helping them directly.

Virtual Fencing Support Specialist

• Managing end-to-end payroll processing and employee lifecycle changes
• Processing new starters, transfers, terminations, and organisational restructures
• Validating employment and policy changes for payroll compliance
• Managing manual and special payments as required
• Preparing payroll reporting, reconciliations, and General Ledger journals
• Completing IRD payday filing and statutory compliance activities
• Supporting superannuation, ACC, and related payroll obligations
• Managing payroll queries through ServiceNow
• Contributing to payroll projects, system enhancements, and continuous improvement initiatives
• Supporting annual remuneration processes and pay reviews

Senior Payroll Specialist – Support Centre

• Manage activities supporting the relationship between Computershare and our clients’ investors, liaising with brokers, advisors and lawyers, including telephone calls, emails and in person visitors to the office.
• Support transaction processing and investor enquiries across a range of registry activities.
• Contribute to team delivery by sharing workload, supporting peak periods and meeting key deadlines.

Customer Services Representative

• first point of contact for customers
• engage with customers in a warm friendly manner
• process customer transactional banking needs
• help educate customers on digital solutions
• assist with product and service enquiries

Customer Service Banker

• Lead MYOB's Voice of Customer and Partner approach
• Own customer relationship architecture and end-to-end journey orchestration
• Step in to govern high-impact issues when normal channels are not progressing
• Work across Product, Design, Technology, Support, Services, Sales, Marketing, Customer Success, Finance, Legal, and Operations to ensure customers experience a single, coordinated path across AI-led, digital, assisted, and human interactions
• Connect fragmented experiences and drive forward issues
• Turn customer and partner insights into action and systemic improvement

Customer Support jobs in New Zealand

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Customer Experience Consultant

Virtual Fencing Support Specialist

Senior Payroll Specialist – Support Centre

Customer Services Representative

Customer Service Banker

Customer Experience Manager – Mid Market