Customer Support

• メール、チャット、電話など各種コミュニケーションチャネルを通じて、受験者、試験センター、その他関係者に優れたカスタマーサービスを提供
• 問い合わせ対応、問題解決、認定プロセス全体におけるポジティブな顧客体験を実現
• 試験センターまたはオンラインプラットフォームにおける認定試験の安全かつ公正な実施を監督
• 試験規則およびプロトコルを遵守し、認定プロセスの正当性を保持
• 試験中に発生する技術的または手続き上の問題に対応
• 試験登録、スケジューリング、結果処理に関する事務作業を実施
• システム内の記録を正確かつ最新の状態に保ち、規定手順や基準を遵守
• 部門横断的なチームと連携し、プロセスの効率化と運営の最適化を推進
• チーム環境で効果的に働き、他チームと連携して最良の結果を達成
• 柔軟かつ適応力のあるカスタマーセンター思考を持ち、PeopleCertの多国籍事業とグローバルオペレーションを支援
• 常に「品質・情熱・誠実・革新」の企業価値観に則った行動を実践

Online Exams Customer Experience Assistant – Japanese Speaking

• Handling client inquiries, requests, and complaints via **e-mail and chat** with professionalism and accuracy
• Crafting **detailed, well-structured responses** to ensure clear and effective communication
• Processing requests according to **established guidelines and procedures**
• Identifying and reporting **issues or errors** to the Team Leader or relevant department
• **Working with trading platforms**, replicating reported issues, and assisting clients with troubleshooting
• Transcribing Japanese names into Latin characters accurately
• Collaborating with internal teams via Slack and email to ensure smooth workflow and issue resolution

Customer Support, Japanese

• Your primary mission is to ensure our customers have a seamless, delightful experience.
• You will become an expert on our product catalog, SKUs, and fulfillment logistics to resolve customer inquiries quickly and accurately.
• Delight Customers: Respond to customer inquiries via email, chat, and community channels with empathy, clarity, and speed.
• Master Our Operations: Learn our product SKUs, inventory, and fulfillment flows inside out to provide highly accurate support.
• Problem-Solve & Coordinate: Track shipments, handle returns, and resolve order issues by coordinating with our fulfillment and warehouse partners.
• Grow with Us: Help build and optimize our support workflows, documentation, and FAQs as the company scales.

Customer Support Specialist, Japanese Main / English Plus

• Serve as the primary point of contact for Red Hat enterprise customers globally
• Manage initial customer interactions and coordinate communication between customers and internal teams
• Perform diagnosis, troubleshooting, and resolution of customer issues
• Research customer issues thoroughly and contribute to the team's knowledge base
• Work effectively as a collaborative, remote team member

Customer Support Specialist – Japanese/Mandarin Speaker

• Responsible for supporting customers primarily in the Chugoku and Shikoku regions by providing guidance on how to utilize CEREC products and delivering user training.

Technical Sales Support Specialist III

• プロダクトマネージャーとして、CS領域の戦略策定から実行までを担い、エンジニア・デザイナー・データアナリスト等で構成されるクロスファンクショナルなチームをリードしていただきます。
• AIを活用した開発体制のもと、課題探索から事業成果までを一気通貫でオーナーシップを持って推進します。
• CS領域のあるべき姿を定義し、中長期のビジョンと実行可能なロードマップを策定
• エンジニアが開発をE2Eで主導する体制のもと、PdMは仮説検証と重要な意思決定に集中
• リリースして終わりにせず、Push/プロモーション/PRを含むGTM設計、関連部門（マーケティング/CRM/CS等）との連携を主導

Customer Support jobs in Japan

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Online Exams Customer Experience Assistant – Japanese Speaking

Customer Support, Japanese

Customer Support Specialist, Japanese Main / English Plus

Customer Support Specialist – Japanese/Mandarin Speaker

Technical Sales Support Specialist III

Product Manager – Customer Support