Customer Support, Japanese

Purple Technology

Customer Support Specialist fluent in Japanese managing inquiries for FinTech services via email and chat. Delivering exceptional customer support and maintaining thorough communication records.

Posted 7/20/2026full-timeRemote • 🇯🇵 JapanMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates native-level Japanese proficiency and business-level English, with proven experience in remote support for Japanese clients in the financial or FinTech sector. Excels in communication, problem-solving, and collaboration while utilizing trading platforms and financial applications.

Highest-signal resume keywords

Native-Level Japanese Proficiency (N1)Business-Level English (B2 or Higher)Remote Support ExperienceFinancial Applications KnowledgeTrading Platforms Familiarity

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Issue AnalysisProblem ResolutionTechnical AptitudeTranscription of Japanese NamesClient Support

Soft Skills

Excellent CommunicationTeamworkSelf-MotivationProactive Problem-SolvingReliability

Tools & Technologies

Trading PlatformsSlackEmail

Industry Keywords

Financial SectorFinTechRemote SupportEstablished GuidelinesClient Inquiries

About the role

Key responsibilities & impact

Handling client inquiries, requests, and complaints via **e-mail and chat** with professionalism and accuracy
Crafting **detailed, well-structured responses** to ensure clear and effective communication
Processing requests according to **established guidelines and procedures**
Identifying and reporting **issues or errors** to the Team Leader or relevant department
**Working with trading platforms**, replicating reported issues, and assisting clients with troubleshooting
Transcribing Japanese names into Latin characters accurately
Collaborating with internal teams via Slack and email to ensure smooth workflow and issue resolution

Requirements

What you’ll need

Proven experience in remote support for Japanese clients, ideally in the financial or FinTech sector
Strong ability to analyze and resolve issues while maintaining high service standards
Native-level Japanese proficiency (N1 level) and business-level English (B2 or higher)
Bachelor’s degree from a Japanese university (preferred)
High technical aptitude and ability to quickly adapt to new software and financial applications
Excellent communication skills – ability to explain complex issues clearly and professionally to clients and team members
Strong sense of responsibility, reliability, and teamwork
Self-motivated with a proactive approach to problem-solving
Ability to work in CET or JST time zone
Willingness to continuously learn and develop expertise in financial applications and trading platforms

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Purple Technology Website LinkedIn All Job Openings 51 - 200 employees By concentrating on making people inside the company happy, we are able to provide services on the outside that are of the best quality and also professional. Purple Technology s.r.o. specialises on technology setup, customer support, marketing, management and much more. All of this with focus on the financial markets - currently mainly Forex. Customer Support, Japanese 🔥 3 hours ago 🇯🇵 Japan – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support 🗣️🇯🇵 Japanese Required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Handling client inquiries, requests, and complaints via **e-mail and chat** with professionalism and accuracy
Crafting **detailed, well-structured responses** to ensure clear and effective communication
Processing requests according to **established guidelines and procedures**
Identifying and reporting **issues or errors** to the Team Leader or relevant department
**Working with trading platforms**, replicating reported issues, and assisting clients with troubleshooting
Transcribing Japanese names into Latin characters accurately
Collaborating with internal teams via Slack and email to ensure smooth workflow and issue resolution 🎯 Requirements
Proven experience in remote support for Japanese clients, ideally in the financial or FinTech sector
Strong ability to analyze and resolve issues while maintaining high service standards
Native-level Japanese proficiency (N1 level) and business-level English (B2 or higher)
Bachelor’s degree from a Japanese university (preferred)
High technical aptitude and ability to quickly adapt to new software and financial applications
Excellent communication skills – ability to explain complex issues clearly and professionally to clients and team members
Strong sense of responsibility, reliability, and teamwork
Self-motivated with a proactive approach to problem-solving
Ability to work in CET or JST time zone
Willingness to continuously learn and develop expertise in financial applications and trading platforms Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs カスタマーサポートスペシャリスト – 日本語メイン/英語歓迎 🕒 6 days ago Rove Concepts 201 - 500 Website LinkedIn All Job Openings Customer Support Specialist providing exceptional customer service from anywhere in Japan. Handling inquiries via email, chat, and community channels with a focus on growth and problem-solving in a remote environment. 🇯🇵 Japan – Remote ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🚫👨‍🎓 No degree required 🗣️🇯🇵 Japanese Required Customer Support Officer, Japanese 🕒 July 2 David Kennedy Recruitment Ltd. 11 - 50 🎯 Recruiter 👥 HR Tech 🏢 Enterprise Website LinkedIn All Job Openings Customer Support Officer supporting Japanese-speaking clients in South East Asia for a leading FX/CFD brokerage. Addressing client inquiries and providing technical and account-related support. 🇯🇵 Japan – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support 🗣️🇯🇵 Japanese Required Customer Support Specialist – Japanese/Mandarin Speaker 🕒 June 30 Red Hat 10,000+ employees 🏢 Enterprise Website LinkedIn All Job Openings Customer Support Specialist aiding Japanese clients with account management and troubleshooting. Collaborating with internal teams to ensure seamless customer service in a bilingual environment. 🇯🇵 Japan – Remote 💰 Corporate Round on 1999-03 ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support 🗣️🇯🇵 Japanese Required Client Support Representative 🕒 May 13 SupplyCore Inc. 201 - 500 🏛️ Government 🤝 B2B 🚗 Transport Website LinkedIn All Job Openings Contract Support Representative serving as primary contact for customers at SupplyCore. Overseeing orders and providing solutions while liaising between customers and agencies in Japan. 🇯🇵 Japan – Remote ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🚫👨‍🎓 No degree required 🗣️🇯🇵 Japanese Required Client Support Representative 🕒 May 11 SupplyCore Inc. 201 - 500 🏛️ Government 🤝 B2B 🚗 Transport Website LinkedIn All Job Openings Contract Support Representative at SupplyCore acting as primary customer contact and managing order processing. Ensuring customer needs are met through exceptional service and collaboration. 🇯🇵 Japan – Remote ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🚫👨‍🎓 No degree required 🗣️🇯🇵 Japanese Required View More Customer Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs