Customer Support Specialist, Japanese Main / English Plus

Rove Concepts

Customer Support Specialist ensuring seamless customer experiences via email, chat, and community channels. Mastering product operations and helping optimize support workflows as Rove Lab scales.

Posted 7/16/2026contractRemote • 🇯🇵 JapanJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer support and e-commerce operations, with a strong focus on problem-solving, coordination, and optimizing workflows. Proficient in managing customer inquiries and logistics while ensuring a seamless customer experience.

Highest-signal resume keywords

Native Or Fluent JapaneseCustomer Support ExperienceE-Commerce OperationsHelpdesk Tools FamiliarityInventory Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SupportE-Commerce LogisticsOrder ManagementSKU ManagementProblem-Solving

Soft Skills

EmpathySelf-MotivationDisciplineIndependence

Tools & Technologies

ShopifyAmazonRakutenLINEZendeskIntercomNotion

Industry Keywords

Fulfillment LogisticsCustomer ExperienceSupport WorkflowsDocumentationFAQs

About the role

Key responsibilities & impact

Your primary mission is to ensure our customers have a seamless, delightful experience.
You will become an expert on our product catalog, SKUs, and fulfillment logistics to resolve customer inquiries quickly and accurately.
Delight Customers: Respond to customer inquiries via email, chat, and community channels with empathy, clarity, and speed.
Master Our Operations: Learn our product SKUs, inventory, and fulfillment flows inside out to provide highly accurate support.
Problem-Solve & Coordinate: Track shipments, handle returns, and resolve order issues by coordinating with our fulfillment and warehouse partners.
Grow with Us: Help build and optimize our support workflows, documentation, and FAQs as the company scales.

Requirements

What you’ll need

Native or Fluent Japanese (written and spoken) is required.
Business-level English is a strong plus!
Currently residing in Japan.
1–2 years of experience in customer support, e-commerce operations, or retail.
Highly self-motivated, disciplined, and comfortable working independently in a remote environment.
Experience managing customer support, orders, or operations on platforms like Shopify, Amazon, Rakuten (樂天), or LINE is a big plus!
Prior experience dealing with physical inventory, SKUs, or e-commerce logistics/fulfillment is a big plus!
Familiarity with helpdesk tools like Zendesk, Intercom, or Notion is a big plus!

Benefits

Comp & perks

100% Remote Work: Work from the comfort of your home, anywhere in Japan.
Hands-on Onboarding: We will cover travel expenses for 1–2 trips to our warehouse at the start for comprehensive, in-person training so you feel fully supported.
Growth Opportunity: A clear path to step up into operations, logistics management, or leadership as Rove Lab expands.
Vibrant Culture: A supportive, international team that values autonomy, open communication, and career growth.