Rove Concepts

Ecommerce

• Develop and execute a comprehensive growth strategy to scale e-commerce revenue to $50M+.
• Oversee CRO initiatives to optimize conversion rates across the customer journey.
• Partner with product, merchandising, CX, and logistics to optimize online operations and customer experience.
• Identify new revenue opportunities through experimentation, A/B testing, and channel diversification.
• Manage budget allocation across all marketing and growth initiatives.
• Report on KPIs, insights, and strategy results to executive leadership.
• Build and manage a high-performing growth team.
• Analyze performance metrics, LTV, CAC, and funnel behavior to drive strategic decisions.
• Own marketplace strategy where applicable (Amazon, Wayfair, etc.) to maximize reach and revenue.
• Lead performance marketing across all digital channels (paid search, paid social, email/SMS, affiliates, retargeting).

E-Commerce Head of Growth

Customer Support

• Manage customer inquiries across email, live chat, phone, and marketplace platforms.
• Schedule and confirm customer appointments, ensuring smooth coordination across internal teams.
• Track, document, and escalate customer concerns when necessary.
• Assist in managing customer feedback, reviews, and marketplace ratings.
• Contribute to process improvements to enhance overall CX performance.
• Maintain a high level of product knowledge to provide accurate and helpful support.
• Collaborate with fulfillment, operations, and sales teams to ensure customer needs are met end-to-end.
• Resolve customer issues efficiently while maintaining a positive brand experience.
• Support and maintain our marketplace listings, ensuring accuracy, timely updates, and strong customer communication.

Customer Experience Associate

Head of Growth, E-Commerce

Financial Planning and Analysis

• Partner with logistics, production, supply chain, and operations teams to analyze cross-functional data and uncover insights.
• Support demand planning and inventory cycles, evaluating product performance and building purchasing plans.
• Identify and manage financial risks and opportunities in line with company goals.
• Lead and automate forecasting and reporting processes using advanced and AI-enabled tools.
• Build and maintain financial models for scenario planning and analysis.
• Monitor and report on KPIs, recommending improvements.
• Provide ad-hoc analysis for leadership on high-priority questions.
• Assess current workflows and propose automation or process improvements.
• Approach problems with an entrepreneurial mindset and take ownership of solutions.

Financial Analyst

Procurement

• Develop and execute category strategies aligned with brand vision: luxury quality, accessible pricing, and timeless design.
• Curate and manage product assortments inspired by high-end fashion and luxury interiors, while ensuring market competitiveness.
• Analyze market trends, customer insights, and competitor activity to identify opportunities for innovation and differentiation.
• Maintain a keen sense of fashion and design trends to ensure products reflect modern lifestyles and high-end aesthetics.
• Define pricing strategies that balance premium quality with accessible luxury positioning.
• Build and maintain strong relationships with suppliers and manufacturers.
• Negotiate terms that support affordability without compromising quality.
• Track category KPIs (sales, margins, sell-through, inventory health).

Sourcing / Category Manager

• Develop and execute category strategies aligned with brand vision: luxury quality, accessible pricing, and timeless design.
• Curate and manage product assortments inspired by high-end fashion and luxury interiors, while ensuring market competitiveness.
• Analyze market trends, customer insights, and competitor activity to identify opportunities for innovation and differentiation.
• Maintain a keen sense of fashion and design trends to ensure products reflect modern lifestyles and high-end aesthetics.
• Define pricing strategies that balance premium quality with accessible luxury positioning.
• Partner with merchandising, finance, and operations to optimize category profitability.
• Build and maintain strong relationships with suppliers and manufacturers to ensure top-tier product quality, ethical sourcing, and reliable supply chains.
• Negotiate terms that support affordability without compromising quality.
• Track category KPIs (sales, margins, sell-through, inventory health).
• Partner cross-functionally (marketing, design, operations) to maximize product visibility and category success.