Customer Support

• Manage key client relationships and oversee complex collateral administration activities for CLO and structured finance portfolios.
• Ensure accurate service delivery, drive operational excellence, manage risk, and serve as a subject matter expert.
• Serve as a primary point of contact for assigned CLO and structured finance clients.
• Build and maintain strong relationships with portfolio managers, trustees, auditors, rating agencies, and other stakeholders.
• Manage client communications, escalations, and service delivery expectations.
• Coordinate resolution of operational issues and ensure timely follow-up on client inquiries.
• Participate in client review meetings and support client retention initiatives.
• Oversee monthly and periodic CLO compliance reporting.
• Review trustee reports, compliance tests, waterfall calculations, and portfolio data.
• Support deal lifecycle events including new issue closings, refinancings and resets, optional redemptions, restructurings and workout events.
• Ensure accurate processing of cashflows, priority of payments, and transaction activity.
• Liaise with trustees, administrators, and internal operations teams to resolve data discrepancies.
• Review deliverables for accuracy and completeness.
• Identify operational risks and recommend corrective actions.
• Escalate material client, compliance, or processing issues appropriately.
• Ensure adherence to internal controls, procedures, and client service standards.
• Mentor and support junior team members. Lead complex projects and process improvement initiatives. Assist with client onboarding and service transitions.

BPS Client Service & Support Representative – Senior Lead

• handle customer enquiries, provide assistance during emergency situations
• ensure every caller receives a professional and positive experience
• answer calls in a polite and professional manner, escalating customer queries
• handle a number of customer queries via telephone
• ensure day-to-day service delivery targets are met
• build sustainable relationships of trust with customers, team members and clients

Customer Service Advisor – Weekends & Bank Holidays

• Communicate effectively with customers and internal departments via email and telephone.
• Receive, process, and accurately enter bookings into the company TMS.
• Instruct and update departments promptly to ensure timely movement of consignments.
• Liaise with Operations teams and overseas offices to meet customer expectations.
• Monitor deliveries to ensure completion within agreed timelines.
• Proactively resolve issues with customers and colleagues.
• Complete accurate and timely invoicing.
• Input costs into internal systems and manage POD requests where required.
• Prepare and submit quotations in accordance with current procedures.
• Create, maintain, and update KPIs using company systems and Microsoft Excel.
• Complete Non‑Conformance Reports when needed.
• Carry out daily administrative duties as required.
• Monitor volume trends and flag significant changes to management.

Customer Service Freight Specialist

• Provide end-to-end support to key members of our community experiencing an issue with their reservation
• Interact with Airbnb customers and community members through all current and future channels
• Take end-to-end ownership of all assigned cases
• Resolve user issues quickly and to a high level of mutual satisfaction
• Provide insights about community experience and continuous improvement opportunities to your Management
• Demonstrate a high degree of flexibility, approachability, and integrity when resolving sensitive/complex issues

Senior Specialist, Premium Support – Italian/English

• Respond to customer live chats and emails in a timely manner - live chat is our primary channel, with queue-based work making up around 90% of the role
• Troubleshoot and guide customers through questions and issues with their Account, Billing, Domain, or other transactional inquiries
• Independently meet targets across Quality, Productivity and Customer Satisfaction, in email and live chat
• Stay up to date on new product features and improvements
• Identify isolated customer experiences and escalate important issues

Customer Support Associate

• You will be the voice of our company, dealing with various customer enquiries and ensuring that they are handled with professionalism and care.
• Providing excellent customer service with a key focus on doing the right thing for each customer – deliver solutions that meet their individual needs.
• Identifying vulnerable customers and adapting approach, providing additional support when required.
• Handling escalated customer queries with empathy and integrity, logging accurately
• Dealing with a wide range of queries across telephony / email / web chat / channels

Irish Speaking Customer Service Advisor

• Deliver excellent customer service, ensuring the best outcome for each customer
• Handle queries across phone, email, webchat, and social channels
• Identify and support vulnerable customers with care and empathy
• Manage escalations professionally, ensuring accurate logging

Customer Support jobs in Ireland

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