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Customer Service Freight Specialist
Cookie InformationCustomer Service Specialist delivering high quality service overseeing consignments and logistics operations. Effective communication and proactive issue resolution in a freight forwarding environment required.
About the role
Key responsibilities & impact- Communicate effectively with customers and internal departments via email and telephone.
- Receive, process, and accurately enter bookings into the company TMS.
- Instruct and update departments promptly to ensure timely movement of consignments.
- Liaise with Operations teams and overseas offices to meet customer expectations.
- Monitor deliveries to ensure completion within agreed timelines.
- Proactively resolve issues with customers and colleagues.
- Complete accurate and timely invoicing.
- Input costs into internal systems and manage POD requests where required.
- Prepare and submit quotations in accordance with current procedures.
- Create, maintain, and update KPIs using company systems and Microsoft Excel.
- Complete Non‑Conformance Reports when needed.
- Carry out daily administrative duties as required.
- Monitor volume trends and flag significant changes to management.
Requirements
What you’ll need- Previous customer service experience within a freight forwarding environment- desirable
- Knowledge of the transport and logistics industry.
- Customer‑focused with a commitment to excellent service delivery.
- Able to stay positive under pressure and prioritise workload effectively.
- Reliable with strong multitasking and problem‑solving skills.
- High level of accuracy, attention to detail, and numerical ability.
- Strong IT skills with the ability to learn new systems quickly (e.g. Cargolink, Webcost, MS Office).
- Excellent communication skills, both written and verbal, with a professional and courteous manner.
Benefits
Comp & perks- Enhanced Annual Leave Entitlement from your start, which increases with length of service.
- Salary Sacrifice Cycle Scheme.
- Employee counselling for support with physical and mental wellbeing.
- Company Pension, which, when a member of, also provides access to Life Cover and Critical Illness cover.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Booking ManagementInvoicingKPI MaintenanceData EntryCost Input Management
Soft Skills
Effective CommunicationMultitaskingPositive Attitude Under Pressure