Customer Support

• Monitoring and ensure all inquiries are promptly replied and followed up by team member in timely manner avoiding reminders
• Monitoring, leading and maintain KPI and milestone achievement to be on the track
• Review any incoming Invoice from Vendor side
• Coordinate communication with Customer, Carriers and Overseas offices
• Responsible to provide quotations as requested by DSV Overseas
• Monitoring WIP & ACR are properly input in Cargowise 1
• Encourage team by being a good example to fully comply with rule and regulation set up by management
• Perform intervention to solve if any trouble or irregularity case
• Oversee to check and review profit & loss

Supervisor, Customer Service, Sea Freight

• Handle inbound interactions for major brands
• Assist customers with questions, service requests, account needs, and product support
• Use guided systems and resources to deliver high-quality customer care
• Maintain professionalism, accuracy, and brand alignment
• Offer schedule flexibility once certified

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Supervisor, Customer Service, Sea Freight

Customer Support Agent – Entry Level