Customer Support

• Onboard new users - Oversee the activation process for new users, ensuring a seamless introduction to our platform.
• Own customer inquiries - Act as the primary point of contact for customer inquiries, resolving issues promptly to maintain high satisfaction levels.
• Generate revenue - Collaborate with the sales team to support customer success and facilitate upsell activities, directly affecting the LTV of a customer.
• Interact with product team - Monitor customer feedback and provide it to the team to implement changes that keep our customers happiest.
• Represent our mission - Act as the voice of MyEdSpace, building trust with families and demonstrating how we can transform their children's educational outcomes

Customer Support Manager

• Deliver professional, responsive, and solution-oriented service through various communication channels, including Live Chat, Email, and social media.
• Handle customer inquiries, requests, and complaints by providing accurate, clear, and consistent information regarding BTSE Indonesia's products, services, features, and policies.
• Record, manage, and monitor every customer ticket within the ticketing system until resolution, ensuring compliance with Standard Operating Procedures (SOP) and Service Level Agreements (SLA).
• Conduct initial analysis and investigation into issues reported by customers, and coordinate with relevant teams when necessary to ensure a proper resolution.
• Provide education and guidance to customers regarding the use of the BTSE Indonesia platform, including the registration process, account verification (KYC), deposits, withdrawals, crypto asset trading, and available features.

Junior Customer Service Officer

• Provide telephone and written inbound customer support in the travel/tourism sector
• Support customers in their holiday planning with a sales-oriented approach
• Advise customers on the client’s products
• Ensure high customer satisfaction so customers are happy to return
• Document and follow up on phone calls

Customer Support – Tourism, German, English

• Rapidly and effectively resolve client issues: Helping clients and partners to handle requests to cancel or change bookings through our CRM system.
• Advise clients: Provide expert advice on bookings and our products.
• Communicate: Engage with suppliers, hotels, and clients via email and phone.
• Work with systems: Utilize CRM systems and our internal databases efficiently.

Customer Service Specialist – Modification Team

• Monitoring and ensure all inquiries are promptly replied and followed up by team member in timely manner avoiding reminders
• Monitoring, leading and maintain KPI and milestone achievement to be on the track
• Review any incoming Invoice from Vendor side
• Coordinate communication with Customer, Carriers and Overseas offices
• Responsible to provide quotations as requested by DSV Overseas
• Monitoring WIP & ACR are properly input in Cargowise 1
• Encourage team by being a good example to fully comply with rule and regulation set up by management
• Perform intervention to solve if any trouble or irregularity case
• Oversee to check and review profit & loss

Supervisor, Customer Service, Sea Freight

• Handle inbound interactions for major brands
• Assist customers with questions, service requests, account needs, and product support
• Use guided systems and resources to deliver high-quality customer care
• Maintain professionalism, accuracy, and brand alignment
• Offer schedule flexibility once certified

Customer Support jobs in Indonesia

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Customer Support Manager

Junior Customer Service Officer

Customer Support – Tourism, German, English

Customer Service Specialist – Modification Team

Supervisor, Customer Service, Sea Freight

Customer Support Agent – Entry Level