Customer Support Agent – Entry Level

Genesis Call Center, LLC

Entry Level Customer Support Agent assisting customers with inquiries via inbound interactions. Using guided systems to deliver high-quality customer care with potential for advancement.

Posted 6/1/2026full-timeRemote • Idaho • 🇮🇩 IndonesiaEntry Level💰 $11 - $13 per hourWebsite

About the role

Key responsibilities & impact

Handle inbound interactions for major brands
Assist customers with questions, service requests, account needs, and product support
Use guided systems and resources to deliver high-quality customer care
Maintain professionalism, accuracy, and brand alignment
Offer schedule flexibility once certified

Requirements

What you’ll need

High school diploma or GED
Must be at least 18 years of age
Authorized to work in the United States
U.S. resident (excluding CA, CO, CT, MA, MD, NY, OR, WA, WI)
Ability to follow detailed processes and meet performance expectations
Strong communication and active listening skills
Comfortable navigating computer applications and web-based tools
Ability to work independently and remain accountable to schedules
Preferred: Prior call center or customer service experience
Bilingual (Spanish/English) preferred but not required
Familiarity with phone-based or computer-based support environments

Benefits

Comp & perks

Flexible scheduling options after certification
Paid training following successful client certification
W2 employment structure with payroll, protections, and stability
Paid time off and optional supplemental insurance (Aflac)
Household telehealth access through MDLive
Access to performance-based incentives
Career advancement pathways into support, QA, and leadership roles

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

strong communication skillsactive listening skillsability to follow detailed processesability to work independentlyaccountability to schedules

Certifications

high school diplomaGED