Customer Success Manager

• Own day-to-day management of the HubSpot CRM system
• Maintain and optimize properties, pipelines, objects, and workflows
• Ensure system structure aligns with evolving business needs
• Identify and implement process improvements proactively
• Build and maintain dashboards and reports for leadership and internal teams
• Translate business questions into actionable CRM reporting
• Ensure data consistency and reliability for accurate reporting across functions
• Manage data imports, cleanup, and deduplication
• Maintain data hygiene and enforce best practices across teams
• Audit and troubleshoot data discrepancies
• Partner with team leads to ensure consistent data entry and process adherence
• Create and optimize automation workflows
• Monitor workflow performance and troubleshoot issues
• Ensure all automated processes are efficient, scalable, and well-documented
• Serve as the primary point of contact for all HubSpot users
• Train and support internal teams on CRM usage and best practices
• Document processes and maintain an internal knowledge base
• Present data and training materials clearly to non-technical stakeholders

HubSpot CRM Administrator optimizing HubSpot for national renovation contractor

HubSpot CRM Administrator

HubSpot CRM Administrator owning and optimizing HubSpot for fast-growing national renovation contractor. Managing day-to-day CRM operations and training end users to ensure data integrity.

• Own the end-to-end operational relationship for each VIP Platinum account — from onboarding through renewal
• Conduct Quarterly Business Reviews (QBRs) with customer executive stakeholders, presenting Health Score, SLA performance, incident trends, and expansion opportunities
• Proactively monitor Health Score (target ≥ 72) and intervene before it deteriorates — not after
• Receive immediate notification on any P1/P2 affecting a Platinum account — acknowledge within 15 minutes
• Own customer communication during major incidents: proactive updates per tier cadence (every 15 min for P1), sentiment management, and trust recovery
• Understand the customer's network topology — BGP sessions, transit paths, peering, colocation footprint, cloud/compute deployments
• Translate complex technical incidents into business-impact language for customer executives
• Execute save plays from the CHURN_TAXONOMY when at-risk signals are detected
• Validate that all Platinum accounts have accurate tier classification, contact information, and service inventory in CRM/ITSM

CSM managing VIP Platinum accounts for EdgeUno, a Latin American tech company

CSM responsible for VIP Platinum accounts at EdgeUno, managing relationships and performance. Requires technical expertise and customer engagement in a hybrid environment.

• Gestionar el proyecto de implementación de extremo a extremo.
• Coordinar con equipos multidisciplinarios para asegurar el cumplimiento del alcance, los plazos y los estándares de calidad.
• Trabajar en conjunto con el Delivery Technical Manager para la ejecución técnica del proyecto.
• Gestionar el alcance contractual: leer, interpretar y defender los límites del contrato frente al cliente y frente a los equipos internos.
• Establecer planes de comunicación efectivos para cada proyecto y asegurar su ejecución.
• Elaborar informes de estado y gestionar solicitudes de cambio, comunicando impactos en cronograma y presupuesto.
• Obtener la aceptación del cliente según los términos contractuales.
• Conducir la evaluación final del proyecto identificando oportunidades de mejora en el proceso, la documentación y los materiales de capacitación, y escalarlas a las áreas correspondientes.
• Ser el referente estratégico del cliente más allá del go-live, construyendo una relación de confianza con los stakeholders clave de la cuenta.
• Desarrollar y mantener planes de éxito por cuenta, alineando los objetivos del cliente con los hitos de adopción y valor del producto.
• Impulsar la adopción del producto conectando las funcionalidades con los objetivos de negocio del cliente.
• Monitorear proactivamente la salud de la cuenta y actuar antes de que los problemas escalen.
• Conducir revisiones periódicas con el cliente para evaluar el valor generado, el estado de la cuenta y los próximos pasos.
• Ser la voz del cliente hacia adentro: trasladar feedback a Producto, Soporte y Comercial para mejorar la experiencia y el roadmap.
• Identificar señales de upsell y cross-sell dentro de la cartera asignada, a partir del conocimiento profundo del cliente y su uso del producto.
• Escalar estas oportunidades al equipo comercial para su desarrollo.

Customer Success & Delivery Manager leading strategic accounts in Argentina.

Senior Customer Success & Delivery Manager

Customer Success & Delivery Manager managing the health and growth of strategic accounts in Argentina. Collaborating with technical teams to ensure successful project delivery.

• Drive Reg→Purchase conversion through triggered post-quiz, paywall-abandonment, and onboarding sequences across email, SMS, and web push.
• Own first-purchase activation across the first 7 days.
• Differentiate renewal sequences by plan tier (1 / 3 / 6 month).
• Build pre-cancel intervention flows — pause offer, plan-switch, value reminder — using captured cancel reason.
• Move the dial on month-1 rebill rate, the single most leveraged metric in our subscription economics.
• Build the reactivation engine for the cancelled cohort — across email and SMS, personalized by cancel reason and tenure.
• Own the CRM-driven path to add-on products (Resume Review, Resume Builder): timing, segmentation, copy, channel.
• Lead the migration off our current ESP onto our chosen omnichannel platform (Maestra is the current candidate; Customer.io is the alternative).
• Recover and maintain email domain reputation.
• Stand up SMS as a first-class channel — including US compliance (TCPA, A2P 10DLC).
• Stand up web push and orchestrate cross-channel flows (email → SMS → push cascades).
• Implement incremental measurement with holdouts on every flow. We don't want activity reports — we want incremental revenue, attributable and defensible.

CVM Lead driving lifecycle marketing for US b2c subscription market

CRM/CVM/Lifecycle/Retention Marketing Lead

CVM Lead managing customer value management for US b2c subscription market. Focusing on conversion, retention, and incremental revenue growth.

• Create and configure hotel accounts in backend systems, ensuring accuracy and proper branding
• Resolve Customer Operations tickets, including updates to registration cards, authorization forms, and messaging configurations
• Coordinate and schedule onboarding and training sessions with customers
• Support high-volume rollout initiatives (e.g., scheduling waves, configuration projects)
• Participate in special projects, including customer outreach, reporting, and operational support
• Provide timely updates to CSMs and stakeholders on task progress and completion
• Maintain clear and professional communication with customers across all interactions
• Identify process improvement opportunities and contribute to enhancing team efficiency
• Maintain clear, professional, and customer-friendly communication across all customer interactions
• Support real-time operational workflows, including guest-facing interactions such as assisting with remote check-in experiences when required
• Provide high-quality customer service while troubleshooting operational or guest-related issues in real time

Customer Success Associate

• Brindar atención al cliente personalizada y multicanal (email, chat y CRM).
• Gestionar pedidos, incidencias y reclamos, asegurando una comunicación empática y profesional.
• Colaborar con los equipos de Logística, Operaciones y Proveedores para garantizar soluciones rápidas.
• Registrar y hacer seguimiento de casos en el CRM, manteniendo datos y reportes actualizados.
• Contribuir a la mejora continua de procesos y documentación interna.

Customer Success Officer helping entrepreneurs manage their dropshipping business remotely.

Customer Success Officer

Customer Success Officer working remotely to assist dropshippers in managing their operations. Focused on providing personalized service and collaborating with logistics and operations teams.

• Lead Fundraise Up's LATAM-based SMB & Mid-Market Customer Success team, coaching and developing CSMs to manage high-volume books of business with strong retention and satisfaction outcomes.
• Design and oversee an AI-driven service motion for the SMB customer segment, building automated touchpoints, escalation paths, and human-in-the-loop processes that deliver consistent value at scale.
• Redeploy and develop CSMs against our mid-market customer base, establishing the account management rhythms, QBR cadences, and success plans needed to drive growth.
• Build and maintain the workflows, playbooks, and KPIs that enable the team to manage 100+ accounts each with a consistent, high standard of engagement.
• Drive process discipline across a fully remote, international team - ensuring precise communication, rapid resolution, and accountability to timelines.
• Oversee the full customer lifecycle from kickoff through implementation, launch, account planning, and ongoing expansion.
• Partner closely with the Director of Customer Success and cross-functional leaders across Sales, Marketing, Implementation, and Product to execute growth strategies and optimize the customer journey.
• Identify and mitigate churn risk proactively; maintain industry-leading retention across the SMB and mid-market cohorts.
• Develop and coach the team on growth motions - referrals, upsell, cross-sell, and expansion -- within an existing customer base.
• Ensure the team delivers robust, structured product feedback to inform the roadmap and drives adoption of new features.
• Collaborate with Implementation and Support teams to optimize launch quality and maximize early customer revenue.
• At Fundraise Up, AI is a default tool, not an experimental one. We expect every team member to actively use AI in their day-to-day work, identify where AI can change the shape of problems in their function, and grow their fluency as the tools evolve. You should already be using AI meaningfully in your work and understand where it adds value and how it can improve the way you operate.

Director of Customer Success for global non-profit fundraising platform.

Director, Customer Success – SMB & MM

Director of Customer Success leading LATAM team for a global non-profit fundraising platform. Driving engagement, retention, and AI-driven service innovation for SMB and mid-market clients.

Customer Success Manager jobs in Argentina

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