Customer Success Manager

• Stay in touch with active clients and ensure a smooth collaboration
• Run quarterly NPS calls to collect qualitative feedback
• Collect testimonials and reviews on platforms like Clutch and LinkedIn
• Conduct exit interviews when clients leave
• Control the invoicing process and ensure timely payments
• Spot risks early and coordinate with the internal team
• Keep a friendly yet professional tone, and know when to gently push (especially when feedback or payment is overdue)
• Reconnect with past clients, keep the relationship warm
• Identify expansion or return opportunities

• Design, launch, and continuously optimize user communications across Email, Push, and In-App messages
• Run daily performance analysis of CRM campaigns, turning insights into clear hypotheses and experiments
• Own audience segmentation end-to-end: define targeting rules, build segments
• Monitor and improve core delivery and engagement metrics (Open Rate, CTR, Delivery Rate, etc.)
• Plan, execute, and analyze A/B tests focusing on business outcomes
• Collaborate closely with the product team to ensure cohesive user experience

CRM Manager

Implementation Specialist

• Lead end-to-end implementation projects, acting as the primary point of contact from point-of-sale to a fully operational, live product and ensuring a seamless client experience;
• Conduct deep-dive discovery sessions to understand clients' procurement and financial processes and translate business requirements into customized, optimized product workflows;
• Manage timelines, deliverables, and technical alignment, guiding clients through data mapping, validation, and migration of vendor lists, budgets, item catalogs, and other business data into the platform;
• Keep both internal teams and client-side stakeholders on track with strict deadlines, managing risks and unblocking technical dependencies;
• Deliver high-impact interactive workshops and onboarding sprints for key client stakeholders, enabling them to operate the platform independently;
• Create tactical, highly structured enablement resources (deployment playbooks, configuration guides, short video воркфлоус) to standardize the implementation process;
• Partner with Sales, Product, and QA teams to escalate technical blockers and translate client feedback into actionable product improvements.

Implementation Consultant, B2B Client Onboarding, Global

• Побудувати CRM-стратегію у cross-team середовищі, де треба одночасно поєднувати продуктовий roadmap і CRM execution.
• Керувати retention-підходами для двох різних бізнес-моделей паралельно.
• Перейти від масових кампаній до персоналізованих поведінкових сценаріїв з реальним впливом на метрики.
• У побудові end-to-end CRM/retention-стратегії — від activation і engagement до reactivation та win-back.
• У формуванні roadmap CRM-напрямку та визначенні пріоритетів на основі бізнес-метрик.
• У розробці системи сегментації, персоналізації та behavioral-trigger логіки у всіх ключових точках lifecycle.
• У запуску гіпотез і A/B-тестів, які рухають Retention Rate, LTV, ARPU і знижують Churn.
• У розвитку команди: постановка напрямку, якісний фідбек, плани розвитку, культура орієнтована на дані й експеримент.

CRM Lead

• Respond to Customer Enquiries in a timely manner courteously and with the highest level of professionalism using Live Chat and Email in accordance with company policies and guidelines.
• Work closely with internal teams when necessary to resolve customer enquiries.
• Report upwards, any trends or any issues identified from the frontlines.
• Escalate enquiries when required to our back-office teams.
• Contribute to training our Ai model with improvement suggestions.
• Ability to use our Translator tool to respond to Customers.

Customer Success jobs in Ukraine

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Customer Success Manager

CRM Manager

Implementation Consultant, B2B Client Onboarding, Global

CRM Lead

Customer Success Associate – Bi-Lingual, Russian/English