Customer Success Manager

Eleken.

Customer Success Manager at Eleken ensuring smooth client collaboration and exploring growth opportunities. Role involves managing client relationships, invoicing, and feedback collection.

Posted 7/22/2026full-timeRemote • 🇺🇦 UkraineJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client relationship management, ensuring smooth collaboration and timely invoicing while effectively identifying upsell and cross-sell opportunities. Proficient in conducting discovery calls and gathering client feedback to enhance service delivery.

Highest-signal resume keywords

B2B Client-Facing ExperienceFluent English CommunicationDiscovery Call ExecutionUpsell / Cross-Sell SkillsCRM System Familiarity

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Client Relationship ManagementQualitative Feedback CollectionRisk IdentificationProfessional CommunicationCollaboration

Tools & Technologies

CRM SystemsSlackNotionAttio

Industry Keywords

Customer SuccessSalesAccount ManagementTech ServicesCreative Services

About the role

Key responsibilities & impact

Stay in touch with active clients and ensure a smooth collaboration
Run quarterly NPS calls to collect qualitative feedback
Collect testimonials and reviews on platforms like Clutch and LinkedIn
Conduct exit interviews when clients leave
Control the invoicing process and ensure timely payments
Spot risks early and coordinate with the internal team
Keep a friendly yet professional tone, and know when to gently push (especially when feedback or payment is overdue)
Reconnect with past clients, keep the relationship warm
Identify expansion or return opportunities

Requirements

What you’ll need

2+ years in B2B client-facing roles (Customer Success, Sales, Account Management — ideally in tech or creative services)
Fluent English (spoken and written communication with clients)
Running discovery calls with clients: identifying business goals, needs, blockers, and risks
Upsell / cross-sell skills
Familiarity with CRM systems and client communication tools (we use Slack, Notion, Attio)

Benefits

Comp & perks

Flexible working hours
Paid vacations and sick leaves
Fully remote
Co-working space compensation
Finance Support (we take care of accounting for you)
Employee referral bonus
Internal Educational activities (Lectures from the team members)
Reading Club and corporate library