Eleken.

Customer Success Manager

• Stay in touch with active clients and ensure a smooth collaboration
• Run quarterly NPS calls to collect qualitative feedback
• Collect testimonials and reviews on platforms like Clutch and LinkedIn
• Conduct exit interviews when clients leave
• Control the invoicing process and ensure timely payments
• Spot risks early and coordinate with the internal team
• Keep a friendly yet professional tone, and know when to gently push (especially when feedback or payment is overdue)
• Reconnect with past clients, keep the relationship warm
• Identify expansion or return opportunities