Customer Success Associate – Bi-Lingual, Russian/English

WeFi

Customer Success Associate handling inquiries in Russian and English for a decentralized finance company. Providing customer support via Live Chat and Email and reporting trends.

Posted 6/14/2026contractRemote • 🇺🇦 UkraineJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Respond to Customer Enquiries in a timely manner courteously and with the highest level of professionalism using Live Chat and Email in accordance with company policies and guidelines.
Work closely with internal teams when necessary to resolve customer enquiries.
Report upwards, any trends or any issues identified from the frontlines.
Escalate enquiries when required to our back-office teams.
Contribute to training our Ai model with improvement suggestions.
Ability to use our Translator tool to respond to Customers.

Requirements

What you’ll need

Proficiency in Russian and English
Experience in Crypto is a plus but not mandatory
Customer Service Experience
Great communicator in both English and Russian.
Experience in responding to Customers using Chat and Emails
Strong attention to Detail
High levels of emotional intelligence and empathy for customers.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account WeFi Website LinkedIn All Job Openings 11 - 50 employees ₿ Crypto 🏦 Banking Crypto
Banking WeFi is a decentralized crypto-banking platform that combines on-chain accounts, global payments, and debit cards to let users earn, spend, withdraw, and manage both crypto and fiat assets in one app. The platform offers virtual and physical cards accepted at millions of merchants, high-yield stablecoin savings, mining/earn features, a decentralized loyalty token called Energy that boosts yields and lowers fees, and fiat/crypto services operated through licensed entities across multiple jurisdictions. Built by veterans from Tether, Wise, Binance and others, WeFi positions itself as the evolution of the neobank for Web3 users. Customer Success Associate – Bi-Lingual, Russian/English Job not on LinkedIn 🔥 2 minutes ago 🇺🇦 Ukraine – Remote ⏳ Contract/Temporary 🟢 Junior 🟡 Mid-level 🏆 Customer Success 🚫👨‍🎓 No degree required 🗣️🇷🇺 Russian Required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Respond to Customer Enquiries in a timely manner courteously and with the highest level of professionalism using Live Chat and Email in accordance with company policies and guidelines.
Work closely with internal teams when necessary to resolve customer enquiries.
Report upwards, any trends or any issues identified from the frontlines.
Escalate enquiries when required to our back-office teams.
Contribute to training our Ai model with improvement suggestions.
Ability to use our Translator tool to respond to Customers. 🎯 Requirements
Proficiency in Russian and English
Experience in Crypto is a plus but not mandatory
Customer Service Experience
Great communicator in both English and Russian.
Experience in responding to Customers using Chat and Emails
Strong attention to Detail
High levels of emotional intelligence and empathy for customers. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs CRM Manager 🕒 January 6 Risk.Inc 201 - 500 🎮 Gaming 🎲 Gambling Website LinkedIn All Job Openings CRM Manager responsible for regional indicators and preparing quarterly plans in iGaming. Utilizing data-driven strategies and innovative solutions to enhance customer engagement. 🇺🇦 Ukraine – Remote ⏳ Contract/Temporary 🟢 Junior 🟡 Mid-level 🏆 Customer Success View More Customer Success Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

proficiency in Russianproficiency in Englishcustomer service experienceexperience in responding to customers using chatexperience in responding to customers using email

Soft Skills

great communicatorstrong attention to detailhigh emotional intelligenceempathy for customers