WeFi

Customer Success Manager

• Respond to Customer Enquiries in a timely manner courteously and with the highest level of professionalism using Live Chat and Email in accordance with company policies and guidelines.
• Work closely with internal teams when necessary to resolve customer enquiries.
• Report upwards, any trends or any issues identified from the frontlines.
• Escalate enquiries when required to our back-office teams.
• Contribute to training our Ai model with improvement suggestions.
• Ability to use our Translator tool to respond to Customers.

Customer Success Associate – Bi-Lingual, Russian/English