WeFi

Operations

• Own operational execution of new partnerships and initiatives once signed by the COO, ensuring smooth internal rollout from agreement to launch.
• Translate partner and business requirements into clear internal tasks and drive cross-functional alignment and execution across product, tech, compliance, finance, support, and legal
• Coordinate end-to-end operational workflows including card issuance, partner communication, shipping logistics, KYC alignment, and fulfillment tracking
• Proactively identify bottlenecks, resolve blockers, and escalate risks early to prevent delays
• Ensure operational timelines are met and stakeholders are held accountable to agreed deliverables
• Maintain structured tracking of ongoing initiatives, KPIs, and operational risks
• Help build and improve internal processes and SOPs to reduce friction and increase scalability
• Support compliance and regulatory readiness by coordinating documentation, due diligence materials, and operational requirements for partner onboarding
• Communicate clearly and consistently through weekly reporting, highlighting progress, risks, and dependencies
• Operate independently with full ownership of delegated tasks, without requiring micromanagement

Operations Manager

• Lead complex investigations across KYC, transaction monitoring, card, ITO and on-/off-ramp flows, tying together internal data, partner info and on-chain analytics.
• Operationalise regulatory requirements by turning AML obligations into concrete workflows, processes and controls.
• Use SQL to drive decisions, writing and reviewing queries to pull customer, transaction and device data.
• Tune and maintain monitoring rules in partnership with Fraud, Compliance and Data.
• Own ODD/EDD reviews for higher-risk customers, assessing SoF/SoW, geography, product usage and counterparties against our risk appetite.
• Handle partner escalations end-to-end, including bank/processor cases, recalls, chargebacks, disputes and sanctions hits.
• Draft high-quality narratives that clearly explain what happened, why it matters, and the rationale for account actions or reporting decisions.
• Identify trends and gaps from alerts, disputes and investigations, and feed these insights into product changes, new rules, or process improvements.
• Support playbook and training development so first-line teams handle low-risk scenarios confidently.

Operations Manager

Senior Fraud Operations Associate