Customer Success Manager

• Be a trusted advisor: Build and maintain strong relationships with clients by understanding their evolving training needs
• Ensure smooth onboarding: Guide new clients as a goFLUENT expert to ensure an efficient and impactful start
• Drive engagement and success: Analyze client data, conduct business reviews, and implement strategies to improve satisfaction and ensure program success
• Identify growth opportunities: Spot upsell opportunities and develop client partnerships
• Continuously improve: Collect feedback, optimize the learner experience, and contribute to the evolution of our digital learning solutions
• Share your expertise: Provide clients with industry best practices, learning optimization strategies, and digital learning expertise

Customer Success Manager – French Market

• Lead all sales and upselling initiatives specifically focusing on our Managed Services (BI, Hosting, and advanced support packages)
• Guide clients through our service offerings, identifying their evolving needs and negotiating contracts that ensure long-term, mutually beneficial partnerships.
• Transform everyday support interactions and client feedback into actionable sales opportunities and process improvements.
• Partner closely with operational teams to ensure seamless service delivery while maintaining a sharp focus on client satisfaction and account growth

• Identify key customers in the EMEA region to deliver CSM services to
• Execute on established strategies to maximize business and product value while focusing on the customer relationship
• Develop and deliver best practices, KPIs, and strategies for account adoption, retention, expansion, and advocacy
• Drive time-to-value and ROI metrics by enabling rapid and successful onboarding, adoption, and business value
• Identify customer requirements, uncover roadblocks, and demonstrate strong account management capabilities

• Run onboarding for new restaurant partners end-to-end: account setup, floor plan configuration, widget integration, staff training
• Be the go-to person for your accounts — answer questions, share tips, and make sure they’re getting the most out of reservations, table management, CRM, and marketing tools
• Keep an eye on how your accounts are doing (logins, reservation volume, no-show rates) and step in before small problems become big ones
• Build real relationships with restaurant owners and managers — not scripted check-ins, actual conversations
• Collect product feedback from customers, document it properly, and pass it to Product and Sales so it actually gets used
• Help with retention by spotting early warning signs and working with the team on how to fix them
• Improve internal processes: update playbooks, write knowledge base articles, flag what’s not working

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Customer Success Manager – French Market

Customer Success Manager

Customer Success Manager

Junior Customer Success Manager