Customer Success Manager, Mid-Market

TeamViewer

Mid-Market Customer Success Manager at TeamViewer ensuring measurable business value for mid-sized customers. Manage customer relationships and drive adoption, retention, and engagement for successful outcomes.

Posted 6/15/2026full-timePorto • 🇵🇹 PortugalJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Act as a trusted advisor to a portfolio of mid-sized customers, ensuring they achieve measurable business value from our solutions
Manage a larger, dynamic portfolio of customers, focusing on driving adoption, retention, and scalable customer engagement
Build trusted relationships with key stakeholders and act as the primary post-sales contact
Drive structured engagement through regular touchpoints, lifecycle outreach, and business reviews
Ensure successful onboarding and enablement of customers
Drive product adoption and help customers maximize the value of TeamViewer solutions
Monitor customer health, engagement, and usage metrics to proactively identify risks
Identify upsell and cross-sell opportunities within your portfolio
Act as the voice of the customer internally by sharing insights with Product, Marketing, and Engineering

Requirements

What you’ll need

2–5 years of experience in Customer Success, Account Management, or a similar customer-facing role (preferably in SaaS/software)
Proven ability to manage multiple customers simultaneously in a structured and scalable way
Strong communication, presentation, and stakeholder management skills
Ability to understand technical concepts and translate them into customer value
Comfortable using CRM and customer success tools
Experience in driving customer adoption, retention, and satisfaction
Highly organized with strong prioritization and problem-solving capabilities
Data-driven mindset with experience analyzing customer health and usage metrics
Experience working cross-functionally in an international environment

Benefits

Comp & perks

Onsite Onboarding in our HQ office for an optimal start
Great compensation and benefits packages including company achievement bonus or sales bonus, company stocks and regular salary reviews
Premiums for the private pension plan ( BAV ) up to the maximum amount are topped up by TeamViewer
Public transport friendly offices
Option to lease an e-bike (Germany only)
Special terms for local gyms
Access to Corporate Benefits platform with many discounts
Regular Team events and company-wide celebrations
Open door policy , no dress code rules, frequent all Hands and Leadership Lunches
Hybrid and Flexible work time with up to 50% home office
Work From Abroad Program allowing up to 40 days of work outside your contracting country

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer SuccessAccount ManagementCustomer AdoptionCustomer RetentionCustomer SatisfactionData AnalysisTechnical Concept Translation

Soft Skills

CommunicationPresentationStakeholder ManagementOrganizational SkillsPrioritizationProblem-SolvingRelationship Building