Client Success Analyst

FCamara

Client Success Analyst for data-driven SaaS platform implementation in Europe. Working with a strategic client to ensure successful platform adoption.

Posted 7/1/2026full-timeRemote • 🇵🇹 PortugalMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Lead the digital onboarding process for new client units, ensuring all SaaS modules are configured correctly to meet specific business needs.
Serve as the primary point of contact for the client, managing relationships and translating platform capabilities into practical business solutions.
Deliver training sessions for end users to drive high platform adoption and proficiency.
Adapt and refine existing dashboards (migration from Power BI to E-charts) to match individual client unit requirements.
Monitor platform engagement metrics and proactively identify opportunities to optimize performance.
Act as a liaison between the client and the internal technical team to address requests and ensure project viability.

Requirements

What you’ll need

Fluency in English AND native/near-native proficiency in at least one of the following languages: Portuguese, Italian, or Greek.
Proven experience in Client Success, software implementation, or data analysis with a strong client-facing component.
Advanced Excel skills for data refinement.
Proficiency with Power BI (ability to manipulate and explain dashboards; deep architecture/DAX knowledge is a plus but not required).
Familiarity with SaaS environments.
Excellent communication skills.
High level of autonomy, initiative, and a consultative communication style.
Passion for AI-driven productivity; experience using Claude or similar large language models (LLMs) for performance optimization is highly valued.

Benefits

Comp & perks

Flexible contract model
Training and development opportunities
Remote work

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Data AnalysisDashboard ManipulationDAX KnowledgePerformance OptimizationData Refinement

Soft Skills

Excellent Communication SkillsHigh Level of AutonomyInitiativeConsultative Communication Style