Customer Success Manager

• Act as the primary point of contact for all assigned clients
• Build strong, long-term relationships with decision-makers
• Drive retention and expansion within your portfolio
• Monitor usage metrics and engagement indicators
• Advise clients on building WhatsApp marketing campaigns
• Guide new customers through product implementation
• Track KPIs related to adoption, retention, and campaign performance
• Manage escalations and coordinate with technical teams
• Use AI tools to support campaign creation
• Maintain structured account notes and CRM updates

Bilingual Customer Success Manager – FR, ENG

• Manage a portfolio of 60 French SaaS Accounts
• Ensure strong product adoption and feature utilization
• Advise clients on building and optimizing WhatsApp marketing campaigns
• Guide new customers through product implementation
• Track KPIs related to adoption, retention, and campaign performance
• Manage escalations and coordinate with technical teams
• Use AI tools to generate message templates and automation flows
• Maintain structured account notes and CRM updates

• Manage a Portfolio of 60 French Accounts
• Support Clients in WhatsApp Campaign Strategy
• Onboarding & Training
• Performance Monitoring & Reporting
• Customer Support & Issue Resolution
• Campaign Execution Assistance
• AI Usage & Content Optimization
• Internal Collaboration
• Retention & Expansion Responsibilities
• Documentation & Process Improvements

Bi-lingual Customer Success Manager, French – English

• Lead seamless onboarding: Guide new clients as a goFLUENT product expert, ensuring a smooth and impactful start.
• Project management: Coordinate and manage a portfolio of client from onboarding to renewal, ensuring successful execution, alignment with business objectives, stakeholder engagement, and delivery of measurable outcomes.
• Be a trusted advisor: Build and maintain strong relationships with clients, understanding and finding solutions to their evolving training needs.
• Analyze client data: Implement strategies to drive engagement and ensure successful programmes.
• Unlock growth opportunities: Identify upsell possibilities and expand client partnerships.
• Champion continuous improvement: Gather feedback, optimize the learner experience, and contribute to the evolution of our digital learning solutions.
• Share expertise and insights: Provide clients with industry best practices, training optimization strategies, and thought leadership in digital learning.

Customer Success jobs in Mauritius

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Bilingual Customer Success Manager – FR, ENG

Bilingual Customer Success Manager – FR, ENG

Bi-lingual Customer Success Manager, French – English

Customer Success Manager – Education Market