Customer Success Manager

• Lead seamless onboarding: Guide new clients as a goFLUENT product expert, ensuring a smooth and impactful start.
• Project management: Coordinate and manage a portfolio of client from onboarding to renewal, ensuring successful execution, alignment with business objectives, stakeholder engagement, and delivery of measurable outcomes.
• Be a trusted advisor: Build and maintain strong relationships with clients, understanding and finding solutions to their evolving training needs.
• Analyze client data: Implement strategies to drive engagement and ensure successful programmes.
• Unlock growth opportunities: Identify upsell possibilities and expand client partnerships.
• Champion continuous improvement: Gather feedback, optimize the learner experience, and contribute to the evolution of our digital learning solutions.
• Share expertise and insights: Provide clients with industry best practices, training optimization strategies, and thought leadership in digital learning.

Customer Success Manager – Education Market

• Build and maintain a trusting, long-term relationship with HR and learning & development stakeholders.
• Understand clients’ learning objectives and provide tailored recommendations.
• Ensure a smooth onboarding experience for new clients and support them in using our platform.
• Analyze usage data and engagement reports to identify areas for improvement.
• Present results, share insights, and recommend actions to maximize training impact.
• Serve as the client’s primary day-to-day point of contact.
• Collaborate with sales, learning design, and technical teams (no technical implementation required).

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