Customer Specialist

• Support Clarion Housing residents as they navigate their tenancies
• Reduce arrears and maximise income collection
• Undertake tenant home visits to engage with customers, review individual circumstances, and provide advice and support
• Own the entire income and arrears process
• Use Microsoft Dynamics to create a seamless, customer-focused experience
• Guide customers through queries with clarity and understanding
• Prepare court documentation when needed
• Negotiate positive outcomes under pressure
• Attend Court proceedings where required

Customer Accounts Specialist supporting Clarion Housing residents and reducing tenancy arrears

Customer Accounts Specialist

Customer Accounts Specialist supporting Clarion Housing residents through tenancies. Managing income and arrears, home visits, customer advice, and court documentation.

• Support Clarion Housing residents as they navigate their tenancies
• Reduce arrears and maximise income collection
• Undertake tenant home visits to engage with customers, review individual circumstances, and provide advice and support
• Manage the entire income and arrears process
• Use technology and the Microsoft Dynamics platform to deliver a customer-focused experience
• Guide customers through queries with clarity and understanding
• Prepare court documentation when needed
• Negotiate positive outcomes under pressure
• Attend Court proceedings where required

Customer Accounts Specialist reducing arrears for Clarion Housing, the UK’s largest social landlord

Customer Accounts Specialist supporting Clarion Housing residents, reducing arrears and maximising income collection. Conducting home visits and managing income processes for the UK’s largest social landlord.

• Manage the full renewal cycle for an assigned portfolio of accounts, ensuring on-time and accurate contract execution
• Proactively engage with customer stakeholders to confirm satisfaction, address risks, and secure renewal commitments
• Partner with Support, Customer Success Managers and Sales to identify opportunities to prevent down-sell or churn
• Accurately forecast renewal revenue, providing leadership visibility into pipeline health and risk status
• Negotiate renewal terms, pricing, and contracts in alignment with Circle’s policies and approval processes
• Maintain accurate records in Salesforce and DealHub, ensuring quotes, contracts, and forecasts are up to date
• Escalate at-risk renewals early and collaborate cross-functionally to develop retention strategies
• Support transitions to subscription models, including Evolve, Evergreen, and TAP, and ensure customers understand value propositions
• Partner with finance to resolve billing or payment issues tied to renewals
• Engage new, existing, and prospective customers to promote Circle products and drive customer satisfaction
• Follow up with designated leads and collect and report pre- and post-sales voice of customer feedback
• Assist with CRM improvements and implementation of marketing strategies
• Report to the Senior Director, Customer Success

Customer Renewals Specialist driving medical imaging software renewals and retention at Circle Cardiovascular Imaging

Customer Renewals Specialist

Customer Renewals Specialist managing renewals and retention for Circle Cardiovascular Imaging’s cardiac MR software. Forecasting revenue, negotiating contracts, and partnering cross-functionally to prevent churn.

• Chat to customers over the phone and via email
• Take ownership of customer needs and find solutions
• Collaborate as part of a dedicated team
• Participate in a 4-week training program

Customer Advisor assisting customers in a caring and collaborative manner

Water Specialist, Customer Advisor

Customer Advisor role at Severn Trent Water engaging with customers through phone and email. Key focus on problem-solving and delivering excellent customer service in a supportive team environment.

Customer Specialist jobs in United Kingdom

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Customer Accounts Specialist

Customer Accounts Specialist

Customer Renewals Specialist

Water Specialist, Customer Advisor